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Jurnal Titra
Published by Universitas Kristen Petra Surabaya
ISSN : -     EISSN : -     DOI : -
Core Subject : Engineering,
Industrial & Manufacturing Engineering
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Articles 18 Documents
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Search results for , issue "Vol 9, No 1 (2021): Jurnal Titra 9(1) Januari 2021" : 18 Documents clear
Analisis Frekuensi Kerusakan Komponen Kontainer di PT X Erica Geovany Sugianto; Felecia Felecia
Jurnal Titra Vol 9, No 1 (2021): Jurnal Titra 9(1) Januari 2021
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Abstract

PT X is a company focusing on shipping lines based in Surabaya. There is a high number of containers damaged which can reach 6.003% of the total assets or equivalent to 65,229 TEUs of containers (11 July 2020). This research aims to analyze container components that are frequently damaged, determine the cause of the damages, and provide prevention method in the form of work instructions. The implementation of this research follows the DMAIC method and used several quality tools to analyze it. The results showed that ten container components were frequently damage: panels, floorboards, gasket assembly, locking bar rods, cross members, gasket retainers strips, cam locking bars, hinge blades, serial number marking and locking bar handles. The causes of the component damage that often occur are incorrect handling at terminals and depots, and wrong processes for the stuffing and stripping. Prevention will minimize the occurrence of container component damage by creating work instructions for the stuffing and stripping process and cargo handling guidance for relations.
Perbaikan Dokumen ISO 9001:2015 Klinik Pratama Universitas Kristen Petra Mendukung Pencapaian Sasaran Mutu CSI Raymond Andika Kopaloma; I Nyoman Sutapa
Jurnal Titra Vol 9, No 1 (2021): Jurnal Titra 9(1) Januari 2021
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This study is about improving the quality document of Klinik Pratama at Univeristas Kristen Petra (UKP). The UKP Klinik Pratama sets several quality objectives, one of which is Customer Satisfaction Index (CSI) or patient satisfaction level which is not explicit enough or clearly stated in some of quality documents, such as Business Process, Standard Operating Procedure (SOP), and Work Instruction IK , so that in its implementation the quality objectives are not achieved optimally.double- The method used in this research is qualitative by relying on data and information from relevant and competent sources. This study used secondary data, namely the quality documents belonging to the UKP Klink Pratama, ISO 9001: 2015 standards and primary data, namely the results of interviews with doctors and paramedics at the UKP Klink Pratama. Processing and discussion are carried out by aligning quality objectives and quality documents, so that the target of quality objectives is clearer and more focused. The results of this study is a the design to improve Business Process documents, especially the flow of patient treatment, improving the SOP, especially the flow of treatment for patients in dentistry and general clinic, also improvement of IK especially for dentistry.
Analisis Kepuasan Pelanggan dan Strategi Peningkatan Pelayanan pada PT. X dengan Metode Servqual dan QFD Michelle Christina Linda Mulyawan; Jani Rahardjo; Prayonne Adi
Jurnal Titra Vol 9, No 1 (2021): Jurnal Titra 9(1) Januari 2021
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Competition in the construction service industry rest on the company’s ability to provide service quality that satisfies customer expectations. Measurement of service quality with intangible characteristics can be done by measuring the level of customer satisfaction as an evaluation to improve service quality. Service quality is a method for measuring gap between customer perceptions and expectations of the service attributes. Evaluation of service quality are divided into five dimensions comprising of tangibles, reliability, responsiveness, assurances, and empathy. The negative value gap indicates that the customer satisfaction level is still less than the level of interest for the service attributes. The Quality Function Deployment (QFD) method will be used to translate and formulate service improvement strategies in efforts to reduce gaps that occur and improve customer satisfaction. This research is conducted using a chain analysis method consisting of three House of Quality levels to give more specific results for the company.
Penerapan Analytical Hierarchy Process dalam Sistem Penunjang Keputusan untuk Pemilihan Telepon Cerdas Della Suci Anggraini; Siana Halim; Gan Shu San
Jurnal Titra Vol 9, No 1 (2021): Jurnal Titra 9(1) Januari 2021
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The rapid development in technological advances has increased the competition among companies in the information and communication sector in making superior products that demanded by customers, one of which is smartphone. This research was conducted to identify trends in customer’s interest in selecting second-hand smartphones, low-end smartphones, and refurbished smartphones. Data is collected using online questionnaire (google form) with the target of student respondents and offline questionnaire with the target of worker respondents (security, cleaning service, industrial employees, etc.). The Analytical Hierarchy Process methodis used to determine the preferences of smartphones alternatives desired by respondents. Low-end smartphones are the main choice of student and worker respondents.
Efisiensi Jumlah Tenaga Kerja pada Penerapan New Normal di CV X Sharon Natashya Sutanto; Debora Anne Yang Aysia
Jurnal Titra Vol 9, No 1 (2021): Jurnal Titra 9(1) Januari 2021
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CV X is a printing company. CV X has 2 types of business, which is offset and digital, but this research focus more on the production department in the offset section of CV X. The COVID-19 pandemic has decreased the demand of printing, therefore, CV X must make some adjustments to the number of workers so that the number of workers are still efficient. Currently, the number of workers in production department are 22 workers. The improvement of work standards are made based on observations and job descriptions of each worker by considering production capacity and physical distancing health protocols. Determining the optimal number of workers in some demand conditions are done using Macro Excel and done by minding the production capacity and limits on the number of people in one workspace according to WHO recommendations. Application of Macro Excel program is done by counting 2 examples of existing cases. The first example has demand percentage of 77.05% and the optimal number of worker is 17 workers and the second example has demand percentage of 13.02% and the optimal number of worker is 12 workers. The results of the Macro Excel are in accordance with physical distancing health protocols.
Perancangan Pengendalian Penyebaran Virus Corona di Ruang Kelas Suatu Universitas Cristofer Javier; I Nyoman Sutapa
Jurnal Titra Vol 9, No 1 (2021): Jurnal Titra 9(1) Januari 2021
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The purpose of this final project is to design the control of the spread of the corona virus in the classroom. The method used is descriptive research, literature study and extracting protocol information from various literatures. The control design consists of several stages, namely seeking information through literature studies to identify potential points of exposure to COVID-19 in the classroom, identifying causes of failure, identifying the impact or risk of failure. After identifying new problems, an assessment stage is carried out to look for possible impacts or risks so that a control design will be made as a solution. The results show that there are 9 controls that will be designed to control the spread of COVID-19 in classrooms and the final result of this final project produces suggestions for protocol stages according to government standards and universities or schools that have carried out offline learning in the new normal period.
Peningkatan Usaha Milky Pudding Dapurmaunyaa Mustika Permata Dewi; Kriswanto Widiawan
Jurnal Titra Vol 9, No 1 (2021): Jurnal Titra 9(1) Januari 2021
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Each product undergoes several steps in a product life cycle, namely introduction, growth, maturity, and decline. One of the SMEs in Kudus, Central Java named Dapurmaunyaa also underwent such product life cycle. The sales of Dapurmaunyaa’s milky pudding experienced continuous decline for three consecutive months. This research aimed to find the root cause of the decreasing sales numbers and its solution for future business development. Open interviews and questionnaire distribution were done to pinpoint customers’ reasons for not repurchasing the company’s products. The result of the research revealed boredom as the main factor of the sales numbers’ decrease. The best solution that could be done as an effort to increase sales numbers was by adding new flavor variations of the products sold.
Rancangan Protokol Kesehatan untuk Pengendalian Penyebaran Virus: Studi Kasus pada Ojek Online Caroline Esther Suhartono; I Nyoman Sutapa
Jurnal Titra Vol 9, No 1 (2021): Jurnal Titra 9(1) Januari 2021
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Abstract

Occupational safety during a Covid–19 pandemic is something that needs attention related with health and physical distancing with the others. As in online transportation that can not implement physical distancing between driver and passenger. This research aim to identify hazard and risk Covid–19 virus contamination and impact to driver and passenger that using this service. Health protocols can be done in according to government and online transportation company regulation to prevent widespread transmission of the virus. Prevention that can be taken while driving by online transportation using 5 whys. The recommendations used for the most important prevention for driver and passenger from being contaminated the virus are using masks, using the personal helmet, payment methods, and spraying disinfectant on driver’s vehicles and the other surfaces.

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