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INDONESIA
JAM : Jurnal Aplikasi Manajemen
Published by Universitas Brawijaya
ISSN : 16935241     EISSN : 23026332     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.
Arjuna Subject : -
Articles 18 Documents
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Search results for , issue "Vol. 11 No. 3 (2013)" : 18 Documents clear
Pengembangan dan Kebijakan Sektor Informal Malam di Kalimantan Selatan Misransyah, .; Witanti, Sri
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This research aims to 1) Explain how the difference correlation between scale of business activities with development of the amount of credit has been given to Informal evening Sector. 2) Explain how the correlation of capital factor, experience, education, labor, hours of work , revolving working capital that affect on the acceptance of rupiah per month in Informal evening Sector at South Kalimantan. 3) Explain how the correlation of knowledge factors, talent and expertise that affect on the entrepreneurship on informal evening sector at South Kalimantan. This research is a descriptive research type (Descriptive Research) and the explanations research type (Explanatory Research) that conducted by Analysis Secondary Data and Primary Data. Primary data collection was conducted by the Research Methods which were analyzed using descriptive statistical analysis (tablature) and Differential (Differences Testing and double Regression) With Social Research Statistics Program Version 17.0 . (Santoso , 2009). Areas of this research carried out in South Kalimantan as many as 14 fair consists of: Banjarmasin 7 Fair, Banjarbaru 3 fair andMartapura 4 fair, with a population of 627 people in the informal evening sector at Banjarmasin, while the fair at Banjarbaru and Martapura as much as 423 people in the informal sector. Sample required as much as 150 respondents that randomly selected (purposive random sampling) and is considered representative to represent the population to be studied. This research analyzed with qualitative and quantitative is a form Description and Explanatory research on the informal evening sector in South Kalimantan. The results of this research showed, 1) Dominated by male workers who are married, have dependents, aged 20-30 years, with a high school education or equivalent and they are majority from South Kalimantan, 2) To develop and the informal evening sector policy that effective administration of the loans granted by financial institutions is the credit amount > Rp5.000.000, - thereby increasing public acceptance of the informal evening sector, the greater the amount of loans to the entrepreneur informal evening sector, then the greater acceptance will be received by the public who engaged in the informal evening sector in South Kalimantan, 3) factors working capital and labor are influence. Not Influential Factors of experience, education, labor, hours of work and the business turnover of the informal evening sector enterprises reception at South Kalimantan, 4) factors working knowledge, talent and expertise affect the entrepreneurship in informal evening sector at South Kalimantan.
Kualitas Layanan, Citra dan Pengaruhnya terhadap Loyalitas melalui Kepuasan Pelanggan (Studi Pada PT Bank Bni 46 Sentra Kredit Kecil Surabaya) Saputra, Falla Ilhami
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

The purpose of this study was to determine whether the quality of services can significantly affect customer satisfaction, to determine whether the image and service quality can significantly affect customer satisfaction, to determine whether the image and customer satisfaction can significantly affect customer loyalty, to determine whether customer satisfaction can significantly affect customer loyalty, to determine whether citran and service quality can significantly affect customer loyalty mediated by customer satisfaction. The result showed that Image positive and significant impact on customer satisfaction with the value (B) of 0,560. Service Quality positive and not significant impact on loyalty with the value (B) of 0,107. Image negative and significant impact on loyalty with the value (B) of -0,306. Customer satisfaction positive an significant impact on loyalty with the valeu (B) of 0,857. The indirect significant of service quality on loyalty through customer satisfaction of 0,243 and Image on loyalty through customer satisfaction of 0,480.
Pengaruh Pengorbanan Nasabah (Customers’Sacrifice) dan Kualitas Pelayanan terhadap Kepuasan dan Loyalitas Nasabah (Studi pada Nasabah Funding BII Maybank Kantor Cabang Malang) Hellyani, Catharina Aprilia; Rohman, Fatchur; Andarwati, .
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This research aims to examine and confirm empirical evidence on: (1) the impact of Customer Sacrifice towards Customer Satisfaction on BII Maybank Malang Branch. (2) the impact of Service Quality towards Customer Satisfaction on BII Maybank Malang Branch. (3) the impact of Customer Satisfaction toward Customer Loyalty on BII Maybank Malang Branch. Practically, the results of this research are expected to be usable for BII Maybank management particularly in Malang Branch as a guidance or reference in making banking services policy or program innovations that attract customers. The research population is BII Maybank Malang Branch's customers that have joined the bank for at least 1 year and still have an active account. The number of sample is 80 respondents. The respondents are chosen by using nonprobability sampling called as purposive sampling technique. Method analysis used in this research is GSCA analysis. The result of this research indicates that: (1) Customer Sacrifice has negative but significant impact on Customer Satisfaction. (2) Service Quality has positive and significant impact on Customer Satisfaction. (3) Customer Satisfaction has positive and significant impact on Customer Loyalty.
Pengaruh Kepercayaan, Kepuasan Pelanggan dan Komitmen Hubungan terhadap Citra Rumah Sakit di Kota Blitar Muchlis, Muhammad; Dewanto, Aryo
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study aimed to determine the influence of the trust, customer satisfaction, and relationship commitment on the hospital image in Blitar city. The research was a cross-sectional study. The respondent of the study were 122 patients who were hospitalized between April to May 2013 or their families in three hospitals in Blitar city. The samples were taken using purposive sampling technique. In this research, the variables were trust, customer satisfaction, and relationship commitment as the independent variables and hospital image as the dependent variable. Data were collected by questionnaires and measured with a scale of Likert 5 levels. Data were analyzed using the multiple linear regression. The results showed that the trust, customer satisfaction, and relationship commitment influence either partially or simultaneously to the hospital image. Customer satisfaction was a dominant variable compared of trust and relationship commitment.
Pengaruh Kepemilikan Institusional, Komposisi Dewan Komisaris, Kinerja Perusahaan terhadap Luas Pengungkapan Corporate Social Responsibility di dalam Sustainability Report pada Perusahaan Manufaktur yang Terdaftar di BEI Sari, Ati Retna; Sutrisno, .; Sukoharsono, Eko Ganis
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Business firm development in Indonesia shows rapid progress. CSR (Corporate Social Responsibility) is an issue that attracts enormous interest, particularly in Indonesia; in addition, Corporate Social Responsibility itself is the responsibility of the company in general. The development causes companies are compelled to disclose their social responsibility report.In Indonesia, how far a company should handle the CSR has become interesting an interesting discussion, as considering that there is a lack of research on the factors that affect the disclosure extent of the corporate social responsibility. The purpose of this study is to examine the effect of corporate governance (institutional ownership and the composition of the board of commissioners) and firm performance (ROE and ROI) as well as the size of the company to the extent of disclosure of Corporate Social Responsibility in the Sustainability Report. The data used are secondary data from published financial statements; in addition, the observed reports are financial statements published in 2000-2011. The sample numbers of the firm in this study are 39 companies. This study uses multiple regression data analysis techniques. The test results reveal that from the observed variables, there are three variables that influence the disclosure extent of the Corporate Social Responsibility in the Sustainability Report. Those three variables include Institutional Ownership, ROE and ROI. There is no significant relationship between board composition and firm size with the extent of Corporate Social Responsibility disclosure in the Sustainability Report.
Analisis Kinerja Keuangan Bank Umum Swasta Nasional Sebelum dan Sesudah Akuisisi Usman, Umedi
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

The research aimed at determining: 1) whether acquisition had a positive impact on the financial performance of bank; and 2) what ratio of contribution the variable of liquidity, solvability, rentability and efficiency play in the financial performance of bank. The research result shows that: (1) Of the 4 financial ratio under investigation, two financial ratios, i.e. LDR and BO/PO grew better however not significant, and one ratio, i.e. solvability (EM) was still in good condition, and another ratio, i.e. rentability (ROA and ROE) increasingly declined. Based on the rentability ratio, it is concluded that the acquisition activity failed to gain the optimal advantage due to distortion of the strong external factor, i.e. the economy crisis. (2) The liquidity ratio had dominant influence on the financial performance of the bank. Although acquisition did not achieve optimal result, it is hoped that the economic condition recovery yields positive impact on the financial performance of banks. Therefore, it is suggested that acquisition be continuously applied by banks that are still in need of fund in order to become healthy.
Pengaruh Strategi Komunikasi terhadap Kinerja Individu dan Kepuasan Kerja (Studi pada Kepolisian Resort Malang Kota) Sapoetra, Yudistira Arya; Surachman, .; Susilowati, Christin
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study aims to reveal the effect of communication strategy is built as a medium for deliver messages between superiors to subordinates. This study reveals the influence of the communication strategy adopted in the performance of the police against individuals, as well as its effect on job satisfaction of police officers. Sample size was 85 respondents as members of the police district of Malang city. Data retrieved using direct survey method with a questionnaire instrument to be further analyzed in two stages. The first phase of the data was analyzed using confirmatory factor analysis to determine the factor scores of each indicator, and hereinafter PLS analysis which is the second stage of data analysis to test the research hypothesis. Study findings in the form of empirical evidence of the positive influence on job satisfaction communications strategy that communication strategies in the police managed to increase job satisfaction. Also found to influence the performance of individual communication strategy. While job satisfaction among variables does not affect the performance of the individual.
Pengaruh Iklim Organisasi dan Burnout terhadap Kinerja Perawat RSUD Dr. Doris Sylvanus Palangka Raya Asi, Sri Pahalendang
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study aimed to determine the effect of organizational climate and the performance of nurse burnout. This study uses descriptive analytic cross sectional approach. The research subjects are 106 nurses serving in inpatient installation dr. Doris Sylvanus Palangka Raya. Organizational climate was measured using a modification of organizational climate questionnare (OCQ). Burnout was measured using a modification of modified maslach burnout inventory (MBI). Instrument using 5 point Likert scale. Analysis of the test data used path analysis to find the relationship between organizational climate, burnout and performance, with the help of the program AMOS.6. The results showed that organizational climate significantly negative effect on burnout. Organizational climate has a significant positive effect on the performance of nurses. Burnout has a significantly negative effect on the performance of nurses. There is no direct effect of organizational climate on the performance of nurses through burnout.

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