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JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal)
Published by Universitas 17 Agustus 1945 Surabaya
ISSN : 24601586     EISSN : 24601586     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Kebijakan publik, manajemen publik, otonomi daerah.
Arjuna Subject : -
Articles 265 Documents
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PENGARUH SUMBER DAYA MANUSIA TERHADAP KUALITAS PELAYANAN (Studi Tentang Pengaruh Sumber Daya Manusia Terhadap Kualitas Pelayanan Di Kantor Pemerintah Kecamatan Kutorejo Kabupaten Mojokerto) Herawati, Puri
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 1 (2018)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i1.1279

Abstract

The best human resources in the organization give so important effect. The best of an organization is affected by the quality of the people. The government is an organization that is cooperation in their jobs description. In addition to quality, achieving goals, even operationally able to provide satisfactory service to the public. The problem of this studi is about significant influence between of human resources to service quality. This study aims to determine the significant influence of human resources to service quality. The method used quantitative data collection techniques used questionnaires with Likert scale or interval. Mechanical analysis used simple linear regression analysis by SPSS. There are 100 respondents surveyed in this study by answering statements based on questionnaires given to assess public opinion on the human resources and the effect to quality of service. Independent variables is human resource and the dependent variable is quality of service. The P-value of t test is 0,000 the value is less than 0,05 and the value of correlation is 0,821 or 82,1% (R2) and the coefficient determination is 0,674 or 67,4% (R). The result show that human resources affect significantly and correlation effectly to quality of service at Government Office of Kutorejo in Mojokerto. Keywords: Human Resource, Quality of Service
IMPLEMENTASI KEBIJAKAN PENGADAAN BARANG/JASA PEMERINTAH ., Sularno
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 01 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i01.714

Abstract

The phenomenon that made into the object of research is the implementation ofthe procurement of goods/services of government in Karimun. The researchobjective was to discuss the implementation of the procurement of goods/services; discusses the factors that determine the effectiveness, efficiency andaccountability in the implementation of the procurement of goods/services; andobtaining the right policy implementation model for conducting procurement ofgovernment goods/services. The study used a qualitative approach. Determinationinformant as much as 7 informant research study using purposive samplingtechnique. Secondary data collection using literature study and study documents.Primary data collection using interviews and observation techniques. The dataanalysis using descriptive analysis with triangulation approach. Results of thestudy are the following, Implementation of the procurement of goods/services inKarimun Regency Government is implementing Karimun Regent RegulationNumber 31 Year 2012 on the Establishment of Procurement Services UnitGoods/Services Regional Governments Karimun. Implementation of procurementpolicy in question is an activity to obtain goods/services by SKPD that the processstarts from planning until completion of all activities need to obtaingoods/services. The procurement of goods/services are guided by the PresidentialDecree Number 54 Year 2010 concerning Procurement of GovernmentGoods/Services as well as regulation changes, the last Presidential DecreeNumber 172 Year 2014 on the Amendment to the three Presidential DecreeNumber 54 of 2010. The implementation of the procurement of goods/services ofgovernment in Karimun not optimal because there are still weaknesses incommunication management procurement of goods/services. The factors thatdetermine the effectiveness, efficiency and accountability in the procurement ofgovernment goods/services in Karimun is communication, resources, dispositionapparatus attitudes and bureaucratic structure. Among the four factors, thecommunication in the process of implementation of the policy is a factor that mostdetermines the effectiveness, efficiency and accountability in the procurement ofgovernment goods / services in Karimun.Keywords: Policy Implementation, Government, Goods /ServicesProcurement 
KUALITAS PELAYANAN DI MUSEUM KAMBANG PUTIH, TUBAN Putri, Meita Pradani
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 1 (2018)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i1.1284

Abstract

This study was conducted to determine the quality of service in the Museum Kambang Putih, Tuban in providing services to visitors. This research is a qualitative descriptive study.The focus of research is based on five dimensions of the five dimensions of service quality (SERQUAL) by Parasuraman that is tangible, reliability, responsivenees, assurance, and empathy. These results indicate that the quality of service in the Museum Kambang Putih, Tuban already implementing tangible dimension, reliability, responsivenees, assurance and empathy and its indicators going pretty well. Dimensions responsivenees, assurance and empathy has been running very well and in line with expectations of visitors. But there are several dimensions and their indicators have not been going well and does not meet the wishes of visitors, among other tangible dimension to the indicators amenities to make the inconvenience visitors in museum and includes facilities are not complete, as well as dimensional reliability indicator of officers in the field of education is not in the room so the clerk there and help provide information on the collections and historic objects, due to the lack of education officials in the Museum Kambang Putih, Tuban.Keywords: Quality of Service, Public Service, Museum
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KELULUSAN UJI KOMPETENSI NERS INDONESIA Abdillah, Alvin
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i02.996

Abstract

This competence test is same as national examination UN that we have done when we are in senior high school. The implementation of competence test was felt as accruing load especially for nurse profession student, it’s because in previous time there was not competence test. In this case, “Majelis Tenaga Kesehatan Indonesia” (MTKI) decided that new graduation must have competence test. The implementation of competence test becomes a notice because nurse profession students who failed in this test they will unregister as a candidate of nurse in Indonesia, so that, the obligation must have competence test for nursing students caused some phenomena like afraid, strained, worried and downtrodden. The Research method that the researcher used was correlational quantitative and cross-sectional approach as the observation’s method, variable try out, IPK, learning style and Indonesian nursing competency test passing grade. The population in this research was 145 students and the sample chosen 59 students. This research used random sampling technique. The instrument to collect data were documentation and questioner, analyze data used Fisher’s Exact Test with 0,05. The result of the study showed that p=0.000 because p<a so that Ho is rejected, Thus it can be concluded that there are correlations between try out, IPK, learning style and Indonesian nursing competency test passing grade. For further researchers, I hope that can do continued study about other factors that influence Indonesian nursing competency test passing grade, so that next researcher can find the right solution to solve high value of failed problems in Indonesian nursing competency test passing grade.Keywords: Try Out, IPK, Learning Style and Indonesian Nursing Competency Test Passing Grade.
EVALUASI KEBIJAKAN PENGELOLAAN SAMPAH DI TPA GUNUNG PANGGUNG KABUPATEN TUBAN Mayangkara, Agung Prasetya
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i02.1001

Abstract

This study aimed to evaluate waste management policy in the Gunung Panggung landfill Tuban Regency with the approach of the five criteria, namely effectiveness, accuracy, adequacy, equity and responsity well as to give advice/recommendations corrective measures to be taken by the Government of Tuban in organizing the waste management in the Gunung Panggung landfill. The method used is descriptive qualitative method. The research object itself is Gunung Panggung Landfill of Tuban Regency as the end point of local government in providing waste management services for the city of Tuban.The results showed that the implementation of waste management at the Gunung Panggung Landfill of Tuban Regency not meet the criteria of accuracy, effectiveness, adequacy, equity and responsitas. This is demonstrated by the performance measurement input selection method that is controlled landfills were not right either the rules or the management of the environment, the low amount of the budget provided for waste management (equivalent to Rp. 950.00/man.month), the limited number of local regulations set to support waste management (only 1 regulations), are still insufficient numbers of technical personnel manager of the landfill, the organizer of the function of institutional forms of waste management is still a part of SKPD lead to less flexible role in the management of budgetary institutions. While the output performance benchmark showed that the waste management policies do not yet meet the criteria of equity, this is evidenced by the low coverage of landfill Mountain Stage (66.73%) and the low awareness of the public to participate in waste management activities, namely awareness to pay a levy of waste (3%) and awareness to waste reduction (27.67%) indicates that the policies implemented have not been responsive to the community.For the Government of Tuban Regency expected to immediately make corrections which are applying the sanitary landfill system by increasing the number of technical personnel manager of the landfill, reviewed the institutional forms and to set local regulations on public participation in waste management.Keywords: Public Policy, Criteria Evaluation and Waste Management
HUBUNGAN PENERAPAN MANAJEMEN PUSKESMAS DAN KOMITMEN KERJA PETUGAS DENGAN MUTU PELAYANAN PENGOBATAN DI POLI UMUM PUSKESMAS KABUPATEN BANGKALAN (Studi di Puskesmas Se-Kabupaten Bangkalan) ., Shobirin
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i02.1006

Abstract

Health care quality problems in health centers is growing into a serious public health problem . The low quality of puskesmas is often a complaint from the public . The demands of today's society will be quality health services is increasing. a strong commitment to be willing to devote all its capabilities for the benefit of health centers in improving the quality of health services. This research is analytic survey research with cross sectional approach with quantitative approach . Data collection at once at a time (point time approach) . The total sample of 105 doctors and nurses at the health center of Bangkalan Public Poli . To test the relationship pattern researchers used an analysis tool of logistic regression chi square test with SPSS version 16 . The results showed that: 1) with a p value of 0.001 No Relationship Management Application Service Quality Medical health center, 2) with p value 0.000 Labour Relations Officers Commitment to Quality Medical Care. Employees who have work commitments to be more responsible in providing the best service qualityKeywords : Application management clinic, working Commitment , Quality of Service
KUALITAS PELAYANAN DI MUSEUM KAMBANG PUTIH, TUBAN Putri, Meita Pradani; Rukminingsih, Nunuk
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1225

Abstract

Service Quality in Kambang Putih Museum, Tuban. This research was conducted to know the quality of service in Kambang Putih Museum, Tuban in providing service to the visitor. This research is a qualitative descriptive study. The research focus is based on five dimensions of service quality dimension (SERQUAL) according to Parasuraman that is tangibel, reliability, responsivenees, assurance, and emphaty. The results of this study indicate that the quality of service in Kambang Putih Museum, Tuban has applied tangible, reliability, responsivenees, assurance and emphaty dimension thus the indicators are running well enough. Dimensions of responsivenees, assurance and emphaty have gone very well and are in line with visitor expectations. However, there are several dimensions and indicators that have not run well and not according to the wishes of visitors, including tangible dimensions with facility indicators that make the inconvenience of museum visitors and facilities including incomplete facilities, as well as dimensions of reliability with indicators of officers in the field of education is not in the room so that the officers are there and help provide information about the collection and historic objects, due to the lack of educational personnel at the Museum Kambang Putih, Tuban. Keywords: Quality of Service, Public Service, Museum
KUALITAS PELAYANAN PUSKESMAS MEMPENGARUHI KEPUASAN MASYARAKAT DI PUSKESMAS KALIRUNGKUT KOTA SURABAYA Firdaus, Sylvia Kurnia; Santoso, Teguh
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1230

Abstract

Quality of Puskesmas Service Influence the Community Satisfaction in Puskesmas Kalirungkut Kota Surabaya. Public service as a form of good service both in the public goods, public service and even administrative service that in principle as responsibility and performed by government institution in order to meeting the basic needs of public at large. The government had tried to fulfilled the society needs on health service by established hospitals and Public Health Centres (PUSKESMAS) in whole of Indonesia region. In this case of Puskesmas Kalirungkut Surabaya city conducted various efforts to improve its service quality. This research has purposes to examines the service quality of Puskesmas influencing people satisfaction in Puskesmas Kalirungkut of Surabaya. Focus of the study grounded on five dimension of service quality (SERVQUAL) subject to Parasuraman that are Tangible, Reliability, Responsiveness, Assurance, Empathy.  The research method that used   is qualitative descriptive. The result of the research showed that are 1) service quality in Puskesmas Kalirungkut of Surabaya seen from dimensions of Tangible, Reliability, Responsiveness, Assurance, Empathy are good. 2) Service conditions in Puskesmas Kalirungkut of Surabaya conducted to the public based on Tangible, Reliability, Responsiveness, Assurance, Empathy get rating of fairy good. 3) People satisfaction on service in  Puskesmas Kalirungkut of Surabaya about the people wants on puskesmas services included Tangible, Reliability, Responsiveness, Assurance, Empathy are fairly good in the service managing process then people is satisfied enough. However the people satisfaction does not maximally improved enough due to still found lack in time punctuality and fastness then is necessary to be increased.  Keywords:  Service quality, Public service, People Satisfaction
PELAYANAN PUBLIK BERBASIS GOOD GOVERNANCE ( Studi tentang Akuntabilitas dan Transparansi dalam Pelayanan KTP di Kecamatan Sukolilo Kota Surabaya ) Thetool, Yonas; Indartuti, Endang; Soenarjanto, Bagoes
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1236

Abstract

The phenomenon of public service today is very rampant with problems by the bureaucrats who are less responsible, resulting in service to the community becomes not maximal, and people become unconvinced with the government bureaucracy. The presence of Good Governance is expected to be able to restore public trust to the government bureaucracy. Where Good Governace principles such as Accountability and Transparency are needed. The purpose of this study is To Know the Level of Accountability and Transparency in District Sukolilo Surabaya in the Service ID card. The research method used is to use descriptive research form using qualitative approach. Descriptive research will present data, analyze, interpret, and made conclusions from research conducted by the author. Based on the result of the research, it can be concluded that Accountability in ID card Service in Sukolilo Subdistrict of Surabaya City is good, where performance accountability indicator, cost accountability and accountability of service product have been appraised by society as respondent. Transparency in ID card service in Kecamatan Sukolilo Surabaya is quite good where management, service and service indicators, service procedures, service charge details, authorized and responsible officials, service standards, service promise and service location are considered good enough, but at Indicator of service information and service completion time is still considered not good by the community as respondents. Keywords : Public Service, Good Governance, Accountability and Transparency.
IMPLEMENTASI PROGRAM BERAS MISKIN (RASKIN) DALAM MENINGKATKAN KESEJAHTERAAN MASYARAKAT RUMAH TANGGA MISKIN DESA MONTOR KECAMATAN BANYUATES KABUPATEN SAMPANG Cahyono, Anjar
JPAP: Jurnal Penelitian Administrasi Publik Vol 1 No 02 (2015)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v1i02.685

Abstract

The purpose of this study to determine Raskin Program Implementation in the village ofthe District Montor Banyuates Sampang, seen from the implementation process, namelyHow Poor Rice Program and Factors of success and failure in the implementation ofRaskin. Data analysis technique used is Data Reduction Based on the results of thisresearch is that the implementation of Raskin in the village of the District MontorBanyuates not run according to the rules It can be known First, regarding any number ofrice distributed, second often incompatible with what was programmed by government,the price of which is not in accordance with the initial planning, the quality of rice uglyFourth, fifth discrepancies raskin prices in 2015, the Sixth of a delay in thedisbursement of Raskin of area is not deposited to Bulog. Factors of success and failureseen from the communication that exists is not good because it was done quickly andthe lack of time for the executive to conduct socialization program, Executive managerof Raskin in the village Montor poorly for full implementation Rice Miskin,implementor at village Montor less prudent in implementing the program Raskin so thatthe distribution of rice Poor (Raskin) is not effective and not well targeted, and Societyin the receiving Raskin mostly unaware of the institution / organization what poor ricewas issued, in the implementation of Raskin Community, the main target of theprogram, it is expected that in every implementation kegiatanya rice for the poorprogram (Raskin) in the village of the District Montor there Banyuates control orsupervision by local authorities to prevent irregularities in the distribution of rice.Keyword : mplementation, Program Beras Miskin, Public Welfare, Sampang

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