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<![CDATA[EFEKTIVITAS PELAYANAN SURAT KETERANGAN CATATAN KEPOLISIAN (SKCK) DI POLSEK DRIYOREJO ]]>
<![CDATA[Astuti, Nani Dwi]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v3i1.1241
<![CDATA[Public service is essentially the provision of excellent service to the community which is the embodiment of the obligations of the government apparatus as a public servant but the condition in the community shows that the public service in the form of police administration service especially in the case of making Police Note Certificate (SKCK) has not fully run well and Encountered obstacles. In this study aims to determine the effectiveness of SKCK service in Driyorejo Polsek where the research is to answer the formulation of the proposed problem. The type of research used in this research is descriptive research with qualitative approach. The survey method used is the interview method to the employees and the community who perform SKCK service. Indicators used are indicators of service effectiveness, which include simplicity, clarity and certainty, security, openness, efficiency, economics, equity and equity and timeliness. Based on the results of interviews obtained can be concluded that the performance of employees who conducted Polsek Driyorejo in serving the community has been effective because the people who do the service already feel good against the performance of officers Driyorejo Police.Keywords : Service Effectiveness, SKCK Service]]>
<![CDATA[KUALITAS PELAYANAN PUBLIK BIDANG ADMINISTRASI KEPENDUDUKAN DI KECAMATAN WONOCOLO SURABAYA ]]>
<![CDATA[Hidayattullah, Bagus Hanif]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v3i2.1253
<![CDATA[Quality Public Service Administration Field of Population in Sub District Wonocolo Surabaya. This research is descriptive research using qualitative approach. Technique of data collection is done by observation, interview, and documentation. The research informants in this research are 1 person Head of Government Section as key informant, 1 person service officer in District Wonocolo and 3 people of service user society as supporting informant. From the result of the research, the quality of public service in population administration in Wonocolo district is seen from the aspects of tangible facilities, reliability, responsiveness, assurance, empathy (empathy), namely: (1) Wonocolo district in particular the public service part of the physical facilities and completeness of facilities and infrastructure is sufficient to support the productivity of population administration services in the District Wonocolo. (2) The community is satisfied with the services provided by Wonocolo Sub-district in the reliability aspect of the reliability in handling any community's complaints, reliable in terms of time and the accuracy of the service process. (3) Employees in terms of helping people who need services, especially people who are confused with the service has been seen between officers and visitors who communicate with each other. (4) Security in District Wonocolo has shown efforts to improve the quality of its services related to providing a sense of security for the community that is by placing a parking attendant who helped secure the situation in the parking. (5) Aspects of empathy (empathy), which is given the District Wonocolo is by giving a pleasant impression. It can be seen from the attitude of the officer who explained clearly about the service procedure and received criticism and suggestion wholeheartedly as an introspection for better service. Keywords : The Quality, Public Services, Sub-district Wonocolo]]>
<![CDATA[PENGARUH MOTIVASI DAN KEMAMPUAN APARAT TERHADAP KUALITAS PELAYANAN PAJAK BUMI DAN BANGUNAN DI DINAS PENDAPATAN DAN PESEDAHAN AGUNG DI KABUPATEN TABANAN, PROPINSI BALI ]]>
<![CDATA[Sutaya, I Made]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 1 No 02 (2015) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v1i02.690
<![CDATA[Credible administration will depend on the extent to which the government's ability toprovide quality public services to the community. Public service is not just a matter ofpolitical policy, and provision of facilities - public facilities, but concerns the services -services provided to the public. With such conditions, we can see how important theposition and role of government bureaucracy or the state apparatus in implementingnational development, among other public services. This study sought to look at theability of the government bureaucracy as a public organization in providing services tothe public. This study attempts to reveal how big a factor - micro organizational factorsis motivation and capability of personnel, especially human resources of the servicequality and Building Tax. Dgunakan method is a quantitative method. Results of theanalysis and findings of the research is that the motivation variable pelyanan have aninfluence on the quality of land and building tax that must be implemented. Comparedwith the motivation variable, the variable capability has significant influence where thelevel of near-perfect correlation shows that the composition of the employee who is onthe Department of Revenue and the Supreme Pesedahan Tabanan Regency sufficient.Keywords: Motivation and Ability, Quality of Service, Tabanan]]>
<![CDATA[KUALITAS PELAYANAN DI KECAMATAN GUBENG KOTA SURABAYA ]]>
<![CDATA[Putra, Ady Kusuma]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v3i2.1258
<![CDATA[Quality of Service in Sub District Gubeng Surabaya City. Since the era of reform in Indonesia, the role of government in realizing good governance especially in terms of service delivery to the public through the improvement of the performance of the state apparatus has become one of the steps taken to perfect the bureaucratic order, leading to the process of bureaucratic reform. Even since formulated Law no. 23 of 2014 on local governments directed to be able to provide an innovation in the provision and improvement of service quality. The formulation of the problem in the lift in the performance study of service quality in sub-district gubeng surabaya city.            The method used in this research is the method of quality analysis of data management techniques in the form of a description of words, from interviews or observations in the field then analyzed in order to get a conclusion. Based on the authors observation about the performance of service quality in sub-district gubeng surabaya more improve the service quality which is considered less satisfactory in the service process that is the dimension of physical facility (tangible) so that society can feel satisfied and comfortable while carry out service in Sub Gubeng.            In order for the continuity of service to run smoothly, should be considered again facilities and infrastructure in the office, such as parking space in the extension, seats for the community, waiting for the service process should be adequate and feasible to use. Keywords: Performance, quality of public service]]>
<![CDATA[ANALISIS KEBIJAKAN PENENTUAN KEBUTUHAN PENDIDIKAN DAN PELATIHAN PEGAWAI NEGERI SIPIL DI JAWA TIMUR ]]>
<![CDATA[i d i, S a m]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 1 No 02 (2015) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v1i02.695
<![CDATA[Providing education and training of civil servants is always based on a system which isa series of 3 (three) stages, namely 1) determination of educational and training needs;2) the education and training; and 3) evaluation of post education and training. Theineffectiveness of the implementation of policy determination of the needs of educationand technical training as well as functional is affected by 4 (four) factors: a lack ofeffective communication, inadequate resources, disposition or necessary tendency of theparties concerned still needs to be improved and the bureaucratic structure of Board ofEducation and Training East Java Province who have not specified the task ofidentifying the needs of education and training into staff duties. Based on the results ofthe study as stated, so that the implementation of policy determination of the needs ofeducation and technical training as well as functional can achieve maximum resultscompared with the current, then the determination of need for education and trainingwould need to be addressed more effectively based on needs analysis and anyorganization providing education and technical and functional training should be basedon educational needs and appropriate training. Model analysis of the correspondingneed at the moment is T-NAT that can be tested and adapted to conditions of Board ofEducation and Training of East Java province at this time.Keywords: Policy Analysis, Education and Training of Civil Servants]]>
<![CDATA[Kualitas Pelayanan Publik di Puskesmas Peneleh Kota Surabaya ]]>
<![CDATA[Sunardi, Devy Septiani]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v3i2.1263
<![CDATA[Initial observation showed that the quality of service at Puskesmas Peneleh Surabaya was less than optimal. As a means of public health service providers, puskesmas should practice quality service that is based on ServQual concept. The purpose of this research is to know and describe about the quality of public services in Peneleh Health Center Surabaya and to know and describe the supporting and inhibiting factors in public service at Peneleh Public Health Center Surabaya. Data analysis method used in this research is interactive model from Miles and Huberman. The results showed that the quality of public services in Peneleh Public Health Center is not maximal overall. This is because of the five elements of public service quality in Peneleh Puskesmas, there are two elements that are less than the maximum, namely the element of responsiveness (responsiveness) and empathy (empathy). In addition, the results of the study indicate that the supporting factors of public service at Peneleh Public Health Center of Surabaya consist of: the government fully supports all health facilities in Puskesmas Peneleh so that the development of health can run maximally, there is harmony of relationship between staff Peneleh Puskesmas and patient and number doctors at Puskesmas Peneleh are considered sufficient in the need for services for patients. While the inhibiting factor of public service at Puskesmas Peneleh Kota Surabaya consist of: employees or staff of drug or pharmacy is considered less in terms of quantity, the existence of employees in the pharmacy who are considered less responsive and dexterous in providing drug services to patients and the condition of shortage of drugs in pharmacy section. Keywords: public service, community satisfaction, and puskesmas]]>
<![CDATA[IMPLEMENTASI KEBIJAKAN PELAYANAN KESEHATAN IBU DAN ANAK DI KABUPATEN TAKALAR PROVINSI SULAWESI SELATAN ]]>
<![CDATA[tiah, Halwa]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 01 (2016) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v2i01.700
<![CDATA[Takalar district, South Sulawesi has a policy of maternal and child healthby adopting indigenous shaman a major role in the birthing process in theform of Regulation No. 2 of 2010 on the Partnership midwife and healer.Based on the subject matter, the question of the proposed research is howthe implementation of policies on Maternal and Child Health in Takalardistrict, South Sulawesi? How to model Policy Implementation Maternaland Child Health Care according to local conditions in the district of SouthSulawesi Takalar? The method used is descriptive qualitative. The resultsshowed that the results are good policy performance. The success of thepolicy program at the district MCH-KBD Takalar this policy to be a "pilotproject"for other regions. The contents of the policy is a creative solutionbased on local wisdom for facts on the ground people still believe their role.Program planning, implementation and evaluation are participatorystakeholders. Policy context, the views of the Situational factors, KBD is aform of cooperation with the shaman's midwife with the principle of mutualbenefit sipakatau sipakainge upheld by society Takalar. This principle isimplemented by creating the principle of openness, equality, and trust in anattempt to save the mother and baby. This partnership puts birth attendantsand midwives as their role from birth attendant became a partner in caringfor mothers and babies. In terms of structural factors, contextually seen thatthe decentralization policy in the health sector in the district Takalar hasbeen used for the benefit of policy implementation KIA. KBD policy islocal policy is based on local cultural values and fully supported bystakeholders.Keywords: Implementation, health care, mother and child, shaman, Takalar]]>
<![CDATA[KUALITAS PENYELENGGARAAN PELAYANAN PUBLIK (STUDI TENTANG KUALITAS PELAYANAN JASA TRANSPORTASI di STASIUN WONOKROMO SURABAYA) ]]>
<![CDATA[Wahyuni, Rina Dwi]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v3i2.1268
<![CDATA[This research entitled Quality Organization of Public Service (Study About Quality Service Transportation Services at Wonokromo Station Surabaya). This study aims to determine the quality of service at Wonokromo station. This research is descriptive using qualitative. Technique of data collection is done by observation, interview, and documentation. The research informants in this study are Head Station Wonokromo, Kasubur CC Station Wonokromo and passenger Station Wonokromo. From the results of the research can be seen that the service quality is considered good. The result of this research is connecting from Parasuraman theory that is from Direct Evidence dimension, Reliability, Responsiveness, Guarantee, and Empathy. Keywords : Quality of Service, Public Servuce, Qualitative]]>
<![CDATA[IMPLEMENTASI KEBIJAKAN PENYELENGGARAAN SMK MINI DI JAWA TIMUR ]]>
<![CDATA[., Hudiyono]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 01 (2016) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v2i01.705
<![CDATA[Vocational High School Mini is SMK formal at boarding school who get the programcenters preparing a skilled workforce and develop the function of vocational boardingschool as a center for vocational training integrated in an effort to push the unemploymentrate is high, improving the quality of the educational process is minimal skills, andincrease the entrepreneurial spirit in self-learners. Based on this, the main problem of thisstudy are: (a) How is the implementation of policy administration SMK Mini? and (b)How does the organization of vocational Mini models in East Java?. This study used aqualitative approach and case study design. Collecting data using the technique ofparticipant observation, interview and documentation. The data were analyzed usingqualitative descriptive technique, using an interactive model of Miles and Hubermanincludes: data collection, data reduction, data presentation and verification. This studyfound: (1) the implementation of policy administration in East Java SMK Mini appliedproperly in accordance with the proportions. The process of policy implementation refersto the implementation model Edwards III. While the level of effectiveness of policyimplementation organization of vocational Mini in East Java in general demonstrateeffective, in terms of appropriate targeting and program objectives. (2) the implementationof vocational Model Mini in East Java is more taken to function as BLK (Training Center)in entrepreneurial-based boarding school; in function SMK Mini as BLK fosteringentrepreneurship skills and training of skilled labor. Entrepreneurship skills developed inthe organization of vocational Mini comprises: (a) skills of design effort in the field ofservices and production; (b) the skills to find a market; (c) skills to manage businessfinances; and (d) public relations skills. While the training of skilled labor carried out inseveral stages of a cycle of: (a) planning of the training program by identifying trainingneeds and training materials emphasize entrepreneurial skills according to market needsand based on the needs of the industrial world; (b) development of training programsthrough cooperation and training of manpower training in vocational Mini implementedwithin six months.Keywords: Policy Implementation, Vocational High School Mini]]>
<![CDATA[IMPLEMENTASI KEBIJAKAN PENGEMBANGAN DESTINASI WISATA DI KABUPATEN GRESIK TAHUN 2017 ]]>
<![CDATA[Sari, Hajar Ratna]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 1 (2018) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v4i1.1275
<![CDATA[Implementation of tourism destination development policy in Gresik Dsitrict in 2017. This study aims to determine the implementation of development policy of tourist destinations in Gresik regency. The reason this research is conducted is the potential of tourism destinations that support to be used as a place of tourism. The purpose of this study was conducted to find out how the implementation of tourism destination development in Gresik regency as well as to know what factors that drive and hinder the implementation of tourism destinations development in Gresik regency. This research uses descriptive research method using qualitative approach. Data collection using observation techniques, interviews, documentation and literature study. The results of this study indicate the existence of existing tourist destinations in Gresik regency management has not been perfected by Dinas Pariwisata dan Kebudayaanbecause of the status of land that still belongs to the village. The driving factor for the development of tourist destinations is tourism potential in Gresik regency proper to be developed into tourism area. While the inhibiting factor is the problem of management that is constrained by the status of land still belongs to the community. Keywords: Implementation, tourist destination, Gresik regency]]>
