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JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal)
Published by Universitas 17 Agustus 1945 Surabaya
ISSN : 24601586     EISSN : 24601586     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Kebijakan publik, manajemen publik, otonomi daerah.
Arjuna Subject : -
Articles 265 Documents
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IMPLEMENTASI PERENCANAAN PEMBANGUNAN DAERAH (Studi tentang Musrenbang di Kabupaten Sumenep) Sidik, Soengkono
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 01 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i01.710

Abstract

Regional Development Planning through Musrenbang a means to foster initiativeand active role in community development planning (Bottom Up Planning) aremechanically and functionally with activities planned development based on theprinciple of consensus, mobilize and improve the initiatives and participation ofthe community to carry out development in an integrated and foster the dynamicconditions of the community. This research method using a qualitative approach.Research carried out by focusing on two districts and three villages and thevillages and informants deliberately determined among the actors involved in theimplementation of planning forums. Of the several theories of implementation, thecombination approach better able to explain than the top-down, bottom-upapproach and the critical-creative approach. While the implementation modelMerilee Griddle (1980) combined with Elmore models more appropriate toanalyze the implementation of Musrenbang compared with models otherimplementations.Keywords: Implementation, Musrenbang, Public Participation
ANALISIS PELAYANAN PUBLIK PEMERINTAHAN DESA TLANAK KECAMATAN KEDUNGPRING KABUPATEN LAMONGAN Saputri, S.Pd., M.H., Ernia Duwi
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 1 (2018)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i1.1280

Abstract

Public Service Analysis of Village Tlanak Support of Lamongan District. The purpose of this research is to know the quality of Public Service of Village Government of Tlanak Kedungpring District of Lamongan Regency, to know the supporting and inhibiting factors and solution of Public Service of Village Government of  Tlanak Kedungpring District of  Lamongan Regency and to know the implementation of Good Governance in Public Service of Village Government of Tlanak Kedungpring District of Lamongan Regency. The type of this research is non-doctrinal (sosiologis) legal research. Non-doctrinal method is a type of scientific study with the intention just to learn just and not to teach something doctrine. The research method used is research method with qualitative analysis. The results of this study concluded that the quality of Public Service Village Tlanak Kedungpring District Lamongan through Programs, policies, and attitudes is Services Open, easy and accessible by all parties who need and provided adequate and easy to understand, can be accounted for in accordance with the provisions of legislation - invitation, inhibiting the public service of Tlanak village administration of Kedungpring Sub-district of Lamongan Regency is seen in the condition of society which still have a lot of parochial political culture. The solution of inhibiting factor of public service in Tlanak Village, Kedungpring Sub-district, Lamongan Regency by strengthening service system, improving professionalism of each employee, conducting public awareness program to help dissemination and comprehension of information to society about matters related to service activity and giving sanction that is firm. The village government of Tlanak Kedungpring District of Lamongan Regency has not fully implemented the Good Governance principles in the implementation of the village government's tasks, functions, authorities, rights, and obligations in terms of planning, service, implementation of village development, especially those related to village governance.Keywords: Quality Analysis of Public Service, Good Governance.
PENGARUH PENERAPAN APLIKASI e-GOVERNMENT PEMBAYARAN PAJAK KENDARAAN BERMOTOR TERHADAP KINERJA CASH ADMINSTRATION (Studi Kasus di Kantor Unit Pelaksana Teknis Dinas Pendapatan Provinsi Jawa Timur Trenggalek) Purwokoadi, Sungging
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 01 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i01.715

Abstract

This study entitled "The Effect Of E-Government Applications Vehicle TaxPayments On The Performance Of Cash Administration". Revolutionarytechnology telecommunications, media and information technology (ICT)affects the increasing demands and expectations of the public on fast publicservice, accurate, and inexpensive but excellent. Democratization, impacting theincreasing demands people's participation in public policy, demandtransparency, accountability and quality of public performance. Descriptiveresearch is a study of the problems in the form of the current facts of apopulation which aims to test hypotheses or answer questions relating to thecurrent state of the subject under study. Correlational research is to study thecharacteristics of the problem in the form of a correlational relationship betweentwo or more variables which aims to determine whether there is an associationbetween two or more variables, as well as how far the correlation that existsbetween the variables studied. The research method of data with secondary dataresearch types are the type of research data obtained institutional data from theUnit Pelaksana Teknis Dinas Pendapatan Provinsi Jawa Timur throughobservation, also use this type of research primary data obtained through fieldsurveys. The research sample used all employees serve as responden. Thecollecting data through observation and questionnaire. Answer the problemformulation used descriptive statistical analysis tool with the help of a frequencytable and regression models using SPSS release 16. Hypothesis testing produces,indicating that the hypothesis 1 is accepted, it means the variable partialapplication of e-Banking System has a positive and significant impact on theperformance of Cash Adminstration. The results of hypothesis testing indicatesthat the hypothesis 2 in this study received, meaning that in partial RevenueApplication Implementation (SAP) has a positive and significant impact on theperformance of Cash Adminstration Variation of performance can be explainedby the Adminstration Cash independent variables of e-Banking SystemImplementation and Application of Revenue Application (SAP) and while the explained by other factors. The Performance of Cash Administration will riseproperly Implementation of e-Banking System and Application SystemApplication Revenues(SAP) is well managed.
Penguatan Institusi Lokal dan Menggerakkan Modal Sosial Melalui Komunitas Untuk Menciptakan Kampung Berdaya Yuliyanti, Tri
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 1 (2018)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i1.1285

Abstract

In carrying out its work a manager will use the concepts of management to facilitate the implementation of the task. By applying good public management practices and true, then the success of building a village will be realized. This research uses qualitative method by using the main instrument of Chairman of RW which is also Chairman of 3G Community. Some supporting instruments include observation and interview guidelines and secondary data. The conclusion of this research is to plan and implement environmental improvement in the region of Glintung, the Head of RW directly formed a community called "Community of 3G" (Glintung Go Green). With the Chairman of the RW who also served as Manager in the community, now the village of Glintung transformed into a powerless village. This condition is because the 3G community has good management and strategy and effective in supporting the success of the program. As an umbrella for the implementation of environmental improvement, the Community adopted the management of the company for the public sector. While the big strategy is the empowerment of citizens through 3G community. Where the strategy gives a lot of benefits in the form of livelihood of citizens and communities in the implementation of environmental improvement.Keywords: Community, Social Movement, Public Management, Local Institution
STRATEGI PEMERINTAH KABUPATEN MOJOKERTO UNTUKMENINGKATKAN KUALITAS PELAYANAN DI SEKTOR PARIWISATA (Studin Pada Dinas Pemuda, Olahraga, Kebudayaan dan Pariwisata Kabupaten Mojokerto) Mahfudi, Andri
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i02.997

Abstract

Sector Tourism sevice is one of the effort that can improve tourism interprice in those area. This research is to know and always the tourism condition, strategy to improve the sector tourism service done by public young service, sport, culture and tourism of Mojokerto district. But tourism sector still has some obstacle so is is need some strategies to improve the quality of service by the district goverment at tourism in Mojokerto. To know the strategy to improve the quality of tourism sector service, so in this research , the researcher used qualitative method with description approach. Based on the research, the researcher found that there were there strategies which were used by the public young service, sport, culture and tourismof Mojokerto district to improve the quality of the tourism sektor service. Those were improve the tourism, tourism promotion, and contruction tourism interprise. But in those strategies still have some obstacles whether internal or external obstacle.Key words : Strategy, Tourism Service, Quality of Service.
REFORMASI BIROKRASI ADMINISTRASI PELAYANAN PAJAK KENDARAAN BERMOTOR BERBASIS MOBILE TECHNOLOGY DI KANTOR BERSAMA SAMSAT PROVINSI JAWA TIMUR Sunarya, Aris
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i02.1002

Abstract

This study aims to analyze and understand the urgency the development of bureaucracy reform as one of the regional taxation service administration reform comprises of policies regulation element, human resources, information technology and coordination to resulting in public service is clearly its benchmark toward data efficiency and effectiveness improvement of governance and procedures in KB Samsat and also increasing transparency and accountability, so simultaneous commitment of the action to determine the successful of bureaucracy reforms implementation. Bureaucracy reforms of regional taxation service administration in KB Samsat with mobile technology to answer the service development challenges already done by KB Samsat of East Java and the developing of tax service administration on motor vehicles is paperless-based or further development. These development done sustainable from human resource, institutional and visionary leadership by creating Samsat service fall into 2 lockets with Conventional Samsat, Semi Modern Samsat and Modern Samsat models with cooperation Government to Government (G to G), Goverment to Bussines (G to B), Goverment to Citizen (G to C) by benefitting optimum information technology toward mobile technology then emerge service product and report administration suitable with people’s expectation today.Keywords : Bureaucratic Reform, Public Service Innovation, Tax Administation Reform, Mobile Technology.
IMPLEMENTASI PERATURAN DAERAH KABUPATEN TUBAN NOMOR 12 TAHUN 2012 TENTANG ORGANISASI DAN TATA KERJA LEMBAGA LAIN DALAM PELAYANAN PERIZINAN DI KABUPATEN TUBAN Chotimah, Khusnul
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i02.1007

Abstract

Tuban District Regulation No. 12 of 2012 is the legal basis for the establishment of BPPT Tuban. BPPT Tuban formation as a commitment Tuban regency government in the improvement of public services, especially in service licensing. The purpose of this study is to describe and analyze the implementation of Tuban District Regulation No. 12 of 2012 licensing service in Tuban and to identify the factors supporting and hindering the implementation of Tuban District Regulation No. 12 of 2012 licensing service in Tuban.This research is a qualitative descriptive study, conducted at BPPT Tuban informant BPPT employees Tuban, using qualitative data analysis techniques with the steps of data reduction, data display and conclusion.The results showed that the implementation of Tuban District Regulation No. 12 of 2012 licensing service has been running well, but not optimal. This is due to a decline in the target duration of the licensing process in 2015 that the target 5,23 is reached only 4,3. The factors supporting the implementation of this policy is the existence of socialization permits, the availability of adequate facilities and infrastructure, support from the government of Tuban and has full authority in the signing of 23 licenses. Whereas the inhibiting factor is the existing human resources is not adequate, there is no incentive for implementing the policy, as well as the unavailability of websites and online information systems.Suggestions from this research is to improve the quality of employees BPPT Tuban through training activities, incentives and sustainable increase in the number of employees, especially with expertise in the field of IT, the need for incentives for employees BPPT Tuban, to avoid the presence of extortion and need the availability of websites and systems information online so that the mechanism of the licensing process can be covered more easily by the public.Keywords: Implementation, Policy, Licensing Service
KUALITAS PELAYANAN PUBLIK DALAM MEMENUHI KEPUASAN MASYARAKAT DI KANTOR IMIGRASI KELAS I KHUSUS SURABAYA Rahardian, Rachman; Zakariya, Zakariya
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1226

Abstract

Quality Of Public Service in Fulfilling Community Satisfaction in Class Of Immigration Class I Special Surabaya. Public services in accordance with Act No. 25 of 2009 on the public service is a form of services either in the form of public goods, one form of public service held by the government is meeting the needs of society in the manufacture of passports by the Immigration Office. However, in the provision of services performed, there are problems that often occur like, there is always a long queue, inadequate parking space. Special Class I Immigration Office Surabaya is one of the facilities that serve service traveling abroad. The focus of research at the Immigration Service Quality Class I Special Surabaya measured using the five dimensions of service quality (SERVQUAL) According to Parasuraman, namely Tangible, Realibility, Responsiveness, Assurance, Empathy. This study used a qualitative descriptive approach. Results from the study show that: 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. Keywords: Quality of Public Services, Public Satisfaction
KUALITAS PELAYANAN PERIZINAN DI UNIT PELAYANAN TERPADU SATU ATAP (UPTSA) KOTA SURABAYA (STUDI TENTANG SURAT IZIN USAHA PERDAGANGAN) Astuti, Wahyu Dwi; Sukristyanto, Agus; Susiantoro, Adi
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1232

Abstract

QUALITY OF LICENSING SERVICES IN THE ONE SINGLE ROOFING UNIT (UPTSA) SERVICES SURABAYA (Study of Trade Business License). The implementation of public facilities is the one of main function in the government implementation which is being obligation of government apparatus. One form of public service is giving permit service and also incorporate corporation in order to the corporate which has done get confession and legally from government. It is keep away from problem which can interrupt develop business in the other day. The aim from this observatory is to descript and how the SIUP allow service quality in UPTSA Surabaya city. In this thesis writing, use qualitative method where this observation use qualitative descriptive data. Based on observation from these research the concluding that quality of permit service that given by UPTSA officer Surabaya city to the people or the petitioner was good enough, however a success from UPTSA officer at present permit service, yet there the people or petitioner which is complain about facilities where was available and the time needed of service completion. More better if UPTSA officer can adding extra support facilities, such as increasing parking field and keep toilet clean. So with adding that facilities can obtained service which was given by UPTSA truly satisfied the people or petitor is so much better to see the regulations first to prevent longer in time or help the completed documents can be process immediately by UPTSA officer.            Keywords: service quality, public service, permit service
PELAYANAN PUBLIK BERBASIS GOOD GOVERNANCE ( Studi tentang Akuntabilitas dan Transparansi dalam Pelayanan KTP di Kecamatan Sukolilo Kota Surabaya ) Thetool, Yonas; Indartuti, Endang; Soenarjanto, Bagoes
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1237

Abstract

The phenomenon of public service today is very rampant with problems by the bureaucrats who are less responsible, resulting in service to the community becomes not maximal, and people become unconvinced with the government bureaucracy. The presence of Good Governance is expected to be able to restore public trust to the government bureaucracy. Where Good Governace principles such as Accountability and Transparency are needed. The purpose of this study is To Know the Level of Accountability and Transparency in District Sukolilo Surabaya in the Service ID card. The research method used is to use descriptive research form using qualitative approach. Descriptive research will present data, analyze, interpret, and made conclusions from research conducted by the author. Based on the result of the research, it can be concluded that Accountability in ID card Service in Sukolilo Subdistrict of Surabaya City is good, where performance accountability indicator, cost accountability and accountability of service product have been appraised by society as respondent. Transparency in ID card service in Kecamatan Sukolilo Surabaya is quite good where management, service and service indicators, service procedures, service charge details, authorized and responsible officials, service standards, service promise and service location are considered good enough, but at Indicator of service information and service completion time is still considered not good by the community as respondents. Keywords : Public Service, Good Governance, Accountability and Transparency.

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