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INDONESIA
JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal)
Published by Universitas 17 Agustus 1945 Surabaya
ISSN : 24601586     EISSN : 24601586     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Kebijakan publik, manajemen publik, otonomi daerah.
Arjuna Subject : -
Articles 265 Documents
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OPEN GOVERNMENT: KEY ISSUES IN PHILIPPINES Afandi, Syed Agung; Erdayani, Rizki; Afandi, Muslim
JPAP: Jurnal Penelitian Administrasi Publik Vol. 11 No. 02 (2025): JPAP (Jurnal Penelitian Administrasi Publik)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v11i02.132286

Abstract

This study aims to analyze key issues of open government in the Philippines. This country is one of the eight initiators of the Open Government Partnership. Qualitative approaches and bibliometric analysis methods are used in this study. Data are sourced from Google Scholar and collected using Publish or Perish (using keywords: Philippines transparency, Philippines public participation, and Philippines collaboration). The keywords are based on the main principles of open government. The data selection process and data completion are done using Mendelay, while the bibliometric map is obtained using VOSviewer. This study found 116 relevant articles, 87 topics, 437 total link strengths, and 270 occurrences. The dominant issues are: collaboration, transparency, public participation, accountability, local government, education, governance, economics, health, and extractive industries. At the same time, the latest and potential topics include: democracy, legitimacy, public service, financial reporting, information disclosure, government projects, public bidding, communication, capacity, climate change, health, public work management, disaster management, supply network, women count, sustainable development goals, and judicial consequences. Since its leading role in the OGP, the Philippines has made 75 of its open government commitments and is currently focusing on ten commitments. These commitments have the potential to create a more open Philippine government.
Kontradiksi Maklumat Pelayanan di Indonesia: Analisis Bibliometric dan Tinjauan Systematic Literatur Review Yuliansah, Romi Ali; Pratama, Dendi Pribadi
JPAP: Jurnal Penelitian Administrasi Publik Vol. 11 No. 02 (2025): JPAP (Jurnal Penelitian Administrasi Publik)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v11i02.132334

Abstract

his research applies a mixed-method design through Bibliometric Analysis and SystematicLiterature Review (SLR). The bibliometric analysis was conducted using VOSViewer, and datawere collected from 836 articles published between 2000 and 2024 through the Google Scholardatabase. The systematic review was managed using Covidence to filter, extract, and synthesizerelevant literature. The collected articles were classified into three groups: internationaljournals, indexed international journals, and national journals, with the majority (62%)originating from indexed international publications. The findings show that research on servicecharters in Indonesia is still fragmented and rarely integrates the three analytical dimensions:service charters, organizational effectiveness, and service evaluation. The bibliometricmapping reveals that recent studies increasingly emphasize “service standards,” “performancemeasurement,” and “organizational improvement,” yet lack comprehensive evaluationframeworks. This study concludes that the implementation of service charters in Indonesiarequires more vigorous policy enforcement, continuous evaluation, and institutionalcommitment to ensure tangible improvement in public service performance. The researchcontributes a novel analytical framework combining bibliometric mapping and systematicsynthesis to enrich theoretical and empirical understanding of service charters in the contextof public administration.
Analisis Kualitas Layanan PPAK SIAP untuk Perlindungan Perempuan dan Anak di Surabaya Menggunakan E-GovQual Astuti, Sri Juni Woro; Khusna, Masfufa Zulfa
JPAP: Jurnal Penelitian Administrasi Publik Vol. 11 No. 02 (2025): JPAP (Jurnal Penelitian Administrasi Publik)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v11i02.132454

Abstract

This study aims to analyze the quality of service for the protection of women and children through SIAP PPAK in Surabaya based on the E-GovQual theory (Papadomichelaki & Mentzas, 2012), as well as to identify the supporting factors and constraining factors for its implementation. DP3APPKB Surabaya launched this website-based digital service to facilitate complaints, consultations, and education, but its implementation has not been fully optimized. This study employs a qualitative descriptive approach with six informants comprising managers, internal users, and external users. Data was collected through interviews and analyzed using the Miles, Huberman, and Saldana model. The results of the study indicate that the quality of SIAP PPAK services is quite good in four dimensions of E-GovQual: Efficiency (ease of access), Trust (data security and privacy), Reliability (responsive features), and Citizen Support (community participation and support). The obstacles encountered include limited digital literacy, technical constraints, and a lack of cross-sector coordination outside of working hours. It is concluded that SIAP PPAK requires infrastructure strengthening, increased socialization, and optimization of human resources to maximize services for the protection of women and children.
INNOVATION AND GOVERNANCE IN SHIPPING: THE SAFETY NAVIGATION INFORMATION SYSTEM (SIKAPAL) MODEL AND SAFETY MITIGATION SYSTEM IN SUMENEP REGENCY Hidayat, Imam; Magfirli, Arief Khoir; Shafira, Shoumi; Iyas, Moh Kholilurrahman; Rasaili, Wilda
JPAP: Jurnal Penelitian Administrasi Publik Vol. 11 No. 02 (2025): JPAP (Jurnal Penelitian Administrasi Publik)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v11i02.132460

Abstract

Sumenep Regency has 126 islands within its territory, divided into 19 sub-districts on the mainland and 8 sub-districts in the marine or island areas. In the past five years, the rate of maritime accidents in Sumenep Regency has been relatively high, with a history of shipwreck incidents. The government needs to offer appropriate solutions to address these naval accidents. An innovation from the government concerning the issues in Sumenep Regency is creating the SiKaPal program (Maritime Safety System) as a tangible form of the government’s concern for Sumenep Regency. This study aims to understand the maritime safety mitigation system and explain the SiKaPal model as an innovation in the governance of marine safety. This research uses a descriptive qualitative method with data collection and analysis conducted through primary data obtained from interviews with key ship informants regarding the implementation of security management operations that have been carried out so far, including the obstacles encountered in the implementation of SiKaPal. The Sumenep Regency government, through the Communication and Information Agency (Diskominfo), initiated SiKaPal (Maritime Safety System) to address the occupational safety issues of fishermen in Sumenep Regency. Maritime safety innovation has become a solution and an answer to the existing problems. SiKaPal (Maritime Safety System) is the only innovation that uses AIS (Automatic Identification System) and is available only in Sumenep Regency. Governance innovation can enhance the capacity of public sector innovation because it is often seen as an alternative rather than a complement. The integration of the SiKaPal system and safety mitigation measures serves as an innovation model for more effective ship safety management.
PUBLIC SERVICE DELIVERY IN INDONESIA'S OUTER ISLANDS: A PERFORMANCE EVALUATION Ponto, Iriane Sosiawaty; Waisapy, Jeanly; Fadli, Zul
JPAP: Jurnal Penelitian Administrasi Publik Vol. 11 No. 02 (2025): JPAP (Jurnal Penelitian Administrasi Publik)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v11i02.132484

Abstract

This study evaluates the performance of Civil State Apparatus personnel in delivering public services in Kairatu Barat Sub-district, West Seram Regency, a remote archipelagic region in Eastern Indonesia. Using a sequential explanatory mixed-methods design, the research involved 94 respondents comprising 37 Civil State Apparatus staff and 57 community service recipients. Data collection employed structured questionnaires and in-depth interviews to obtain comprehensive perspectives on public service quality. Findings reveal that Civil State Apparatus performance is generally categorized as good, with work precision emerging as the primary strength (score: 3.92). However, significant weaknesses exist in service innovation (score: 3.51). From the community perspective, staff friendliness received the highest appreciation (score: 3.88), reflecting the internalization of local cultural values of "Pela Gandong." Conversely, procedural simplicity obtained the lowest rating (3.44), particularly in licensing services. Correlation analysis revealed that staff friendliness has the strongest relationship with community satisfaction (r=0.734), confirming the importance of relational aspects in public service delivery within Maluku's cultural context. Competency and work motivation are the most influential internal factors affecting performance, while limited technological infrastructure constitutes the primary external constraint. The study identifies significant intergenerational digital divides and geographic variations in service usage patterns. Key policy recommendations include: (1) implementing simple communication technology aligned with infrastructure capacity; (2) streamlining service procedures to reduce citizen burden, especially for island communities; (3) strengthening Civil State Apparatus reward systems to sustain motivation; and (4) developing differentiated service strategies that leverage cultural capital while accommodating diverse community needs. These findings provide actionable guidance for improving public service delivery in archipelagic governance contexts.

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