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jurnal niara
Published by Universitas Lancang Kuning
ISSN : 16933516     EISSN : 25287575     DOI : 10.31849
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Education Social Sciences
The scope includes but is not limited to topics, e.g. public policy, administrative reform, corporate governance, collaborative governance, dynamic public services, e-government, digital governance, e-commerce, local government studies, multi-level governance, financial institutions, behavioral finance, innovation, entrepreneurship, microfinance, human resource, knowledge management, leadership, strategic management, organizational development, institutionalization, organizational behavior, learning culture, fiscal policy, tax administration, international tax, politics of taxation, welfare and national security, and sustainable development
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 12 Documents
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Search results for , issue "Vol. 12 No. 1 (2019)" : 12 Documents clear
INDEKS KEPUASAN MASYARAKAT (IKM) DALAM PELAYANAN SIM PADA SATLANTAS POLRES DUMAI Hildawati
Jurnal Niara Vol. 12 No. 1 (2019)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (416.691 KB) | DOI: 10.31849/nia.v12i1.2641

Abstract

Service quality is one of the important studies in bureaucratic reform. Until now, the problems of services provided by the government/ state to the people who make arrangements tend to still have many complaints. Such as the issue of service time which is not in accordance with the standards, convoluted service procedures to the problems of facilities and infrastructure which are considered to be less supportive of the implementation of services. At the Satllantas Polres Dumai, the same problems still occur, including in the service of obtaining a driver's license (SIM). Through Minister of Administrative Reform and Bureaucratic Reform Regulation Number 14 of 2017 concerning Guidelines for Preparing Community Satisfaction Surveys in this study a survey was conducted to find out people's perceptions and satisfaction with the services performed by the Satlantas Polres Dumai in servicing people who manage SIMs. The survey method refers to the provisions in the Minister of Administrative Reform and Bureaucratic Reform Regulation No. 14 of 2017 concerning Guidelines for Preparing the Community Satisfaction Survey. From the results of the study it is known that the IKM value of service quality in obtaining a SIM at the Satlantas Polres Dumai is 3.16 which is in the interval 2.51 - 3.25. Based on these results, the conversion value of IKM obtained is 78.94, which is in the intervals of 62.51 - 81.25 with service quality is B and service performance is categorized as GOOD
PROSES PENDAMPINGAN OLEH PEMANGKU KEPENTINGAN DALAM PENGEMBANGAN SDM PELAKU INDUSTRI KULINER RENDANG DI KOTA PADANG Mulyadi; Wahyuni, Sri; Hery Bachrizal Tanjung
Jurnal Niara Vol. 12 No. 1 (2019)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (317.406 KB) | DOI: 10.31849/nia.v12i1.2670

Abstract

Penelitian ini bertujuan untuk mendeskripsikan proses pendampingan yang dilakukan oleh pemangku kepentingan dalam pengembangan sumber daya manusia pelaku industri kuliner rendang di Kota Padang serta menganalisis aspek-aspek keberhasilan SDM pelaku industri kuliner rendang di Kota Padang. Metode penelitian yang digunakan yaitu metode kualitatif. Proses analisis data kualitatif menggunakan analisis data lapangan Model Miles dan Huberman. Miles dan Huberman (1984) dalam Sugiyono (2012: 246). Pemangku kepentingan meliputi unsur pemerintah, swasta dan perguruan tinggi di Kota Padang. Hasil penelitian menunjukkan bahwa proses pendampingan yang dilakukan oleh pemangku kepentingan meliputi sosialisasi, pelatihan serta monitoring dan evaluasi. Namun, proses pendampingan tidak berjalan secara optimal, hal ini dikarenakan adanya keterbatasan anggaran, dan SDM dari pemangku kepentingan. Sedangkan pada aspek keberhasilan SDM pelaku industri kuliner rendang meliputi aspek kognitif, afektif dan psikomotorik. Terdapat perubahan pada aspek kognitif, afektif dan psikomotorik. Pada aspek kognitif terjadi perubahan pengetahuan meliputi penentuan harga produk, jenis kemasan, masa kadarluasa dan strategi pemasaran. Namun pada aspek afektif dan psikomotorik sebagian pelaku industri kuliner rendang mengalami perubahan secara baik. Hal ini mengindikasikan bahwa SDM pelaku industri kuliner rendang mengalami peningkatan dalam berwirausaha rendang.

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