Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Journal of Innovation Research and Knowledge
Gaby Priscillia Putri
Unknown Affiliation
Humanities Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
HOW PERCEPTIONS OF COST, ACCESS, AND QUALITY DRIVE OUTPATIENT REVISIT INTEREST Gaby Priscillia Putri; Mugi Wahidin; Anggun Nabila; Susi Shorayasari; Arif Rachman
Journal of Innovation Research and Knowledge Vol. 5 No. 12 (2026): Mei 2026
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract: This research was motivated by a decrease in interest in revisiting patients at RSGM X, Jakarta, from 40.5% (2020) to 16.2% (2024).The purpose of the study was to analyze the relationship between cost perception, access, and service quality with outpatient revisit interest.The research method used a cross-sectional design of 63 patients by 2025 with quota sampling technique. Bivariate analysis used Chi-Square and Prevalence Ratio (PR) tests. The results showed that 57.1% of patients had low interest in repeat visits. The majority of respondents perceived high costs (74.6%), unaffordable access (68.3%), but good quality (61.9%). There was a significant relationship between cost perception (PR=5,787), access (PR=3,721), and quality (PR=2,875) and interest in repeat visits (p=0,000). Cost is the dominant factor with a risk of 5.8 times, followed by access and quality. There is a significant relationship between these three factors and interest in repeat visits. Priority recommendations are to improve access through integrated digital systems and flexible tariff schemes, as well as strengthen service quality through continuous surveys and empathic communication training.
Co-Authors Arif rachman Mugi Wahidin Nabila, Anggun Susi Shorayasari