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All Journal Sehat Rakyat: Jurnal Kesehatan Masyarakat Gudang Jurnal Multidisiplin Ilmu Epidemiological Journal of Indonesia
Susi Shorayasari
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Gambaran Kepuasan Pasien Terhadap Pelayanan Kesehatan Rawat Jalan Di Puskesmas Marga Mulya Kota Bekasi Utara Tahun 2024 Hanita Rahmadani; Dwi Nurmawaty; Mugi Wahidin; Susi Shorayasari
Gudang Jurnal Multidisiplin Ilmu Vol. 2 No. 9 (2024): GJMI - SEPTEMBER
Publisher : PT. Gudang Pustaka Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/gjmi.v2i9.893

Abstract

Kepuasan pasien dalam pelayanan kesehatan sangat penting untuk diperhatikan karena dapat menggambarkan bagaimana kualitas pelayanan di tempat pelayanan kesehatan. Tujuan penelitian ini adalah untuk mengetahui gambaran kepuasan pasien terhadap pelayanan kesehatan rawat jalan di puskesmas marga mulya tahun 2024. Jenis penelitian yang dilakukan yaitu penelitian kuantitatif dengan desain studi descriptive. Analisis data yang digunakan ialah uji univariat. Sebagian besar responden rawat jalan di Puskesmas Marga Mulya, pada penelitian ini terkait dimensi Tangibles (bukti fisik), 81 responden (73,6%) menyatakan puas, dan 29 responden (26,4%) menyatakan tidak puas. Pada dimensi Reliability (kehandalan), 46 responden (41,8%) menyatakan puas, dan 64 responden (58,2%) menyatakan tidak puas. pada dimensi Responsiveness (daya tanggap), 63 responden (57,3%) menyatakan puas, dan 47 responden (42,7%) menyatakan tidak puas. pada dimensi Assurance (jaminan), 60 responden (63,6%), dan 40 responden (36,6%) menyatakan tidak puas. pada dimensi Empathy (empati), 70 responden (54,5%), dan 50 responden (45,5%) menyatakan tidak puas. Sebagian besar responden/responden rawat jalan di Puskesmas Marga Mulya merasa puas pada dimensi assurance, dan terdapat beberapa responden/pasien merasa tidak puas pada dimensi realeability. Terkait dengan ketidakpuasan pada dimensi kehandalan, sebaiknya diberikan pelatihan terkait komunikasi efektif, serta training untuk meningkatkan skill karyawan yang fokus pada pengembangan keterampilan komunikasi pada pelanggan atau pasien.
FACTORS RELATED TO THE INCIDENCE OF HYPERTENSION IN NON-MEDICAL WORKERS AT X BOGOR HOSPITAL Eriskadevi, Evri; Mugi Wahidin; Ade Heryana; Susi Shorayasari
Indonesia Epidemiological Journal Vol 2 No 2 (2023): Epidemiological Journal of Indonesia
Publisher : Perhimpunan Ahli Epidemiologi Indonesia

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Abstract

Background: Hypertension is a degenerative disease that is a severe problem in the world. Hypertension is categorized as a silent killer disease because sufferers do not know they have hypertension. According to the World Health Organization (2021), 42% of sufferers are unaware of having hypertension because it often occurs without complaints. Purpose: The purpose of this study was to determine whether there is a relationship between age, gender, family history, smoking habits, and obesity with the incidence of hypertension. Methods: The type of research conducted was quantitative with a cross-sectional approach. The sample size obtained from the results of the study was 58 samples. The research took place in April - July 2023. The instruments used in this study were questionnaires and digital tensimeters to measure blood pressure. The data results are presented in the form of univariate and bivariate analysis using the chi-square test. Results: The results showed that age (p=0.047), gender (p=0.015), family history (p=0.007), and obesity (p=0.019) showed a significant relationship with the incidence of hypertension. However, smoking habit (p=0.634) did not establish a significant relationship. Conclusion: age, gender, family history, and obesity showed a significant relationship with the incidence of hypertension, and smoking habit did not establish a significant relationship with the incidence of hypertension.
Faktor-Faktor yang Berhubungan dengan Kepatuhan Membayar Iuran BPJS Kesehatan Oleh Peserta Mandiri di Unit Rawat Jalan RS Sumber Waras Tahun 2024 Mutiara Febia Wulandari; Dwi Nurmawaty; Anggun Nabila; Susi Shorayasari
Sehat Rakyat: Jurnal Kesehatan Masyarakat Vol. 4 No. 1 (2025): Februari 2025
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/sehatrakyat.v4i1.4111

Abstract

Compliance of independent BPJS Kesehatan participants in paying contributions is important to ensure access to health services. Factors such as lack of knowledge, low income, negative perceptions of BPJS Health benefits, and constraints on access to payment can cause delays or arrears of contributions. This study aims to identify factors associated with compliance with paying BPJS Kesehatan contributions for independent participants in the Outpatient Unit of Sumber Waras Hospital in 2024. This study used a cross-sectional study method with a quantitative approach. A sample of 86 respondents was collected using a questionnaire. Analysis techniques include univariate and bivariate analysis with the Chi-Square test. The results showed 54.7% of participants did not comply with paying contributions. A total of 59.3% had good knowledge, 66.3% had an income < UMR, 62.8% had a positive perception of the benefits of BPJS Kesehatan, and 55.8% used online payment access. The results of bivariate analysis showed an association between knowledge (p=0.001), income (p=0.000), perception of BPJS Health benefits (p=0.000), and access to payment (p=0.002) with compliance to pay contributions. This study suggests further exploration of the effect of financial education or incentive policies on compliance with paying BPJS Kesehatan contributions.
Co-Authors Ade Heryana Anggun Nabila Dwi Nurmawaty Eriskadevi, Evri Hanita Rahmadani Mugi Wahidin Mutiara Febia Wulandari