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All Journal An Idea Health Journal Journal of Global Research in Public Health
Elita Novriana Enisa
Universitas Airlangga
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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Determinants Of Patient Satisfaction With Hospital-Based Homecare Services Elita Novriana Enisa; Annisa Nurida; Djazuly Chalidyanto; Effita Piscesiana; Hendra Rakhma
An Idea Health Journal Vol 5 No 04 (2025)
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53690/ihj.v5i04.752

Abstract

Background: Homecare services play an essential role in supporting continuity of care after hospital discharge. Patient satisfaction is widely recognized as a measure of healthcare service quality and effectiveness. Objective: This study aimed to analyze the determinants of patient satisfaction with homecare services at a teaching hospital in Indonesia. Methods: A cross-sectional study was conducted involving 32 patients who received homecare services between July 2025 and March 2026. Data were collected using a structured questionnaire. Patient satisfaction was treated as the dependent variable, while cost, competence, friendliness, responsiveness, and ease of procedures were included as independent variables. Multiple linear regression analysis was applied to identify significant determinants. Results: The model demonstrated strong explanatory power (R² = 0.814; p < 0.001). Competence (β = 0.540; p < 0.001) and friendliness (β = 0.385; p = 0.008) were identified as significant determinants of patient satisfaction. In contrast, cost, responsiveness, and procedural ease were not statistically significant. Conclusion: Patient satisfaction in homecare services is primarily influenced by the competence and interpersonal qualities of healthcare providers.Strengthening human resource capacity is essential to improve service quality.
The Service Quality and Patients’ Willingness to Recommend a Hospital: A Cross-Sectional Analysis of Operational Survey Data Edwin Hafiz; Rachmad Cahyadi; Djazuly Chalidyanto; Elita Novriana Enisa
Journal of Global Research in Public Health Vol. 11 No. 1 (2026): June
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jgrph.v11i1.629

Abstract

Hospital service quality shapes patient experience and recommendations. This study examined the association between perceived service quality and patients' willingness to recommend a hospital. A cross-sectional analysis was conducted using secondary survey data from 306 randomly sampled respondents. Service quality was measured via 11 Likert-type indicators (Cronbach's alpha = 0.813); willingness to recommend was dichotomized (Yes/No). Descriptive statistics and simple binary logistic regression were applied. Most respondents were female (53.59%) and used the BPJS Kesehatan payment pathway (95.10%). The mean service-quality score was 3.80 (SD = 0.29), and 94.12% were willing to recommend the hospital. Logistic regression showed that every 0.1-point increase in the service-quality score was associated with higher odds of willingness to recommend (OR = 1.85; 95% CI = 1.50–2.29; p < 0.001). Perceived service quality significantly predicts recommendation willingness, supporting patient-experience improvement strategies, despite cross-sectional design limitations.
Co-Authors Annisa Nurida Djazuly Chalidyanto Edwin Hafiz Effita Piscesiana Hendra Rakhma Rachmad Cahyadi