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All Journal G-Couns: Jurnal Bimbingan dan Konseling Jurnal Aplikasi Manajemen dan Bisnis (JAMB)
Mutiara Syafitri
Politeknik Negeri Sriwijaya
Economics, Econometrics & Finance Education Physics Other

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PENGARUH PERFORMANCE, FEATURES DAN PERCIVED QUALITY TERHADAP KEPUASAN NASABAH KSG BSB KC RIVAI PALEMBANG: THE EFFECT OF PERFORMANCE, FEATURES AND PERCEIVED QUALITY ON CUSTOMER SATISFACTION OF KSG BSB KC RIVAI PALEMBANG Seto Anggoro; Mutiara Syafitri; Sari Lestari Zainal Ridho; Heni Yuvita
Jurnal Aplikasi Manajemen dan Bisnis Vol. 6 No. 2 (2026): Jurnal Aplikasi Manajemen dan Bisnis April 2026
Publisher : Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36257/jamb.v6i2.11503

Abstract

Tujuan penelitian ini untuk mengevaluasi seberapa berpengaruh Performance, Features, Percived quality terhadap kepuasan nasabah KSG pada BSB Kc Rivai Palembang. Metode yang digunakan adalah pendekatan kuantitatif, dengan teknik purposive sampling untuk menentukan sampel, melibatkan 110 responden. Kemudian data tersebut bersumber dari penyebaran kuesioner, lalu data survei diolah dengan regresi linier berganda dan pengujian asumsi klasik. Hasil analisis menunjukkan bahwa ketiga variable independen tersebut memberikan pengaruh positif dan signifikan terhadapan kepuasan nasabah, baik secara individual dan bersama-sama. Nilai koefisian determinasi sebesar 60,7% menunjukkan bahwa variable-variable tersebut mmpu menjlaskan sebagai besar variasi dalam tingkat kepuasan nasabah. Di antara, Performance merupakan variable yang memiliki pengaruh paling dominan. Temuan ini memberikan implikasi penting sebagai msukan strategis bagi pihak bank dalam pengelolaan produk serta menjaga konsistensi dari aspek Performance, Features, dan Percived quality. Kata Kunci: Performance, Features, Percived quality, Kepuasan Nasabah, KSG
Enhancing Career Decision Self-Efficacy through a Career Planning Intervention: A Pretest–Posttest Study among Vocational High School Students Paisal Paisal; Tsurayya Syarif Zain; Melisa Kurnia Asfitri; Welan Mauli Angguna; Sari Bayurini Samudra; Mutiara Syafitri; Liyun Zirah; Desi Ramawati
G-Couns: Jurnal Bimbingan dan Konseling Vol. 10 No. 04 (2026): October 2026, G-Couns: Jurnal Bimbingan dan Konseling
Publisher : Universitas PGRI Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/g-couns.v10i04.9427

Abstract

Abstract The rising number of young people in Indonesia who are NEET (Not in Employment, Education, or Training), especially among vocational high school graduates, indicates that the transition from education to employment remains difficult. While worldwide research indicates that career interventions might improve Career Decision Self-Efficacy (CDSE), empirical evidence in Indonesian vocational school settings is scarce, particularly concerning short-term, module-based programs. This study evaluated how well a structured career planning intervention raised the Career Decision Self-Efficacy (CDSE) of vocational high school students. A comparison group was added to the quantitative pre-experimental one-group pretest-posttest design to put the findings in context. The experimental group consisted of fifty students, while the comparison group consisted of fifty-eight. The intervention comprised a singular five hour career planning session. Data were examined via paired sample and independent sample t-tests, with effect sizes computed by Cohen’s d. CDSE scores in the experimental group increased slightly from pretest (M = 119.34) to posttest (M = 122.52); however, the improvement was not statistically significant (p = 0.439) and indicated a small effect size (d = 0.11). No significant differences were seen between groups at the posttest. These results show that a single intensive session is insufficient to significantly increase career decision-making self-efficacy, which advances research on short-term career interventions. The results emphasize the need for continuous, multi-session, hands-on school-based career programs to improve the career readiness of vocational students. Keywords: career decision self-efficacy, career planning, pretest–posttest, school-based intervention, vocational high school
Co-Authors Desi Ramawati Heni Yuvita Liyun Zirah Melisa Kurnia Asfitri Paisal Paisal Sari Bayurini Samudra Sari Lestari Zainal Ridho Seto Anggoro Tsurayya Syarif Zain Welan Mauli Angguna