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All Journal Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK)
Kuswanto Kuswanto
Sekolah Tinggi Ilmu Ekonomi Pasundan, Bandung
Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Environmental Science Other

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Optimizing the Implementation of Total Quality Management at Yamaha Flagship Shop Bandung Dedi Hadian; Aan Hardiyana; Senen Machmud; Maulana Yusup; Anton Tirta Komara; Bulan Tati Fitria; Robbi Saepul Rahman; Kuswanto Kuswanto; Muhamad Naufal Maulana Ashari; R. Yaka Novizak Kusumah; Rizal Abdul Azis Sudjatmiko
Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK) Vol. 3 No. 1 (2026): Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK)
Publisher : LPPM STMIK Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56447/jpmbistek.v3i1.08

Abstract

The implementation of this community service project stems from quality improvement issues at the Yamaha Flagship Shop Bandung. Implementing Total Quality Management (TQM) can resolve these specific quality challenges. To investigate this, a team of lecturers and students conducts field research as the primary methodological approach. An optimal TQM framework maintains consistent service and product quality through strict, customer-oriented standardization. Therefore, the team optimizes TQM by focusing on service standardization through digitalization, human resource competency (employee involvement), product/spare part and repair quality control, customer-satisfaction supporting facilities (customer focus), and continuous improvement to successfully elevate the overall service quality at the Yamaha Flagship Shop Bandung.
Co-Authors Aan Hardiyana Bulan Tati Fitria Dedi Hadian Komara, Anton Tirta Maulana Yusup, Maulana Muhamad Naufal Maulana Ashari R. Yaka Novizak Kusumah Rahman, Robbi Saepul Rizal Abdul Azis Sudjatmiko Senen Machmud