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All Journal Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Akademik Pengabdian Masyarakat
Rian Mohamad Said
Universitas Pamulang
Computer Science & IT Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

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Optimalisasi Canva sebagai Sarana Monetisasi Desain Digital bagi Pelajar SMK Al Ikhwaniyah Rian Mohamad Said; Abdul Choliq; Noprianto Noprianto
JURNAL AKADEMIK PENGABDIAN MASYARAKAT Vol. 4 No. 4 (2026): JULI
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/japm.v4i4.10834

Abstract

Artikel pengabdian kepada masyarakat ini membahas optimalisasi Canva sebagai sarana monetisasi desain digital bagi pelajar SMK Al Ikhwaniyah. Kegiatan dilatarbelakangi oleh kondisi pelajar yang telah akrab dengan teknologi digital, tetapi pemanfaatannya masih cenderung konsumtif dan belum diarahkan secara maksimal pada kegiatan produktif bernilai ekonomi kreatif. Metode kegiatan meliputi observasi awal, koordinasi dengan pihak sekolah, ceramah interaktif, demonstrasi Canva, praktik pembuatan desain, pendampingan berbasis proyek, diskusi, simulasi monetisasi, evaluasi, dan monitoring lanjutan. Hasil kegiatan menunjukkan bahwa peserta mampu memahami potensi desain digital, menggunakan fitur dasar Canva, menghasilkan desain sederhana, menerima umpan balik, serta mengenali peluang menawarkan jasa desain melalui portofolio dan media sosial. Kegiatan ini berimplikasi pada penguatan literasi digital, kreativitas, kesiapan kerja, dan motivasi kewirausahaan pelajar SMK.
Design and Evaluation of a Web-Based Helpdesk Ticketing System Using Extreme Programming for Improving IT Service Efficiency Stefanus Satryo Wasono; Ananda Syarif Hidayatullah; Rian Mohamad Said; Syifaurachman Syifaurachman
Jutisi : Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Vol 15, No 3 (2026): Juni 2026
Publisher : STMIK Banjarbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35889/jutisi.v15i3.3624

Abstract

Helpdesk solutions are essential for the proper management of IT service requests within enterprises. Nonetheless, numerous companies continue to depend on manual communication methods, such as telephone and email, resulting in protracted response times, disorganized data, and ineffective service management. This study is to create and assess a web-based helpdesk ticketing system utilizing the Extreme Programming (XP) methodology to enhance IT service efficiency. This research is executed as a case study at PT. INFOSIS-BLU, an IT service firm where the current helpdesk procedure yields an average response time of 6–8 hours and is devoid of centralized documentation. The suggested system incorporates real-time ticket monitoring, technician allocation, and centralized data management to optimize service operations. The assessment results indicate substantial enhancements, comprising a 30% augmentation in operating efficiency, a decrease in response time to below 10 minutes, and user satisfaction attaining 85%. The data demonstrate that XP is proficient in creating flexible and efficient helpdesk systems. 
Co-Authors Abdul Choliq Ananda Syarif Hidayatullah Noprianto Noprianto Stefanus Satryo Wasono Syifaurachman