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All Journal Jurnal Publikasi Ilmu Manajemen Integrated System and Management Technology Optimal: Jurnal Ekonomi dan Manajemen
Sunarmi Sunarmi
Universitas Sains dan Teknologi Komputer
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Impact of Information Technology Driven Innovation Management on IT Service Management Effectiveness and Competitive Value Creation in Smart Organizations Priyo Wibowo; Sunarmi Sunarmi
Integrated System and Management Technology Vol. 1 No. 1 (2026): January: Integrated System and Management Technology
Publisher : Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66472/ismat.v1i1.11

Abstract

This study examines the impact of IT-driven innovation management on IT service effectiveness and competitive value creation within smart organizations. As digital transformation accelerates across industries, organizations are increasingly leveraging advanced IT solutions to enhance service delivery, responsiveness, and customer satisfaction. While traditional IT service management (ITSM) models focus on efficiency and structured processes, the integration of innovation management introduces new opportunities to improve service quality and operational agility. Through a quantitative research design, this study employs regression modeling to assess the relationship between IT-driven innovation management and two key outcomes: IT service effectiveness and competitive value creation. Data were collected from 100 technology-intensive organizations that actively integrate innovation into their IT service management processes. The results demonstrate that IT-driven innovation significantly enhances service quality, customer satisfaction, and organizational competitiveness. Furthermore, a curvilinear relationship was identified, indicating that while moderate innovation leads to improved outcomes, excessive innovation may have diminishing returns. These findings highlight the importance of balancing innovation efforts with business goals to achieve optimal performance. The study also compares innovation-driven IT service management with traditional models, illustrating how innovation fosters agility, responsiveness, and long-term value creation. The implications for smart organizations are clear: integrating innovation into IT service management is essential for maintaining a competitive edge in the rapidly evolving digital landscape. Future research should explore the long-term impact of innovation management on organizational sustainability and growth, considering external factors such as market volatility and technological disruptions.
Pengaruh Fear of Missing Out terhadap Job performance Generasi Z: Peran Mediasi Digital Distraction Sunarmi Sunarmi; Asnawi Hidayat; Cheesya Siska Adhiati; Adi Suryo Ramadhan
Jurnal Publikasi Ilmu Manajemen Vol. 5 No. 1 (2026): Maret: Jurnal Publikasi Ilmu Manajemen
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupiman.v5i1.6754

Abstract

The increasing use of smartphones, social media, and work communication apps can encourage employees to stay connected while also increasing the risk of digital distraction. This study aims to analyze the effect of Fear of Missing Out (FoMO) on job performance, with digital distraction as a mediating variable. The study employed a quantitative approach using a cross-sectional survey design. Data were collected from 150 Generation Z employees working in Semarang and were analyzed using Partial Least Squares Structural Equation Modeling with a bootstrapping procedure. The results indicate that FoMO has a positive effect on digital distraction (β = 0.603; p < 0.001), while digital distraction has a negative effect on job performance (β = −0.389; p < 0.001). FoMO also has a direct negative effect on job performance (β = −0.308; p < 0.001). Furthermore, digital distraction negatively mediates the effect of FoMO on job performance (β = −0.235; p < 0.001) through a complementary partial mediation pattern. These findings suggest that the need to stay connected can reduce performance when it leads to device checking and shifts in attention during work. This study underscores the importance of managing notifications, establishing consistent communication channels, and reducing expectations of instant responses to maintain employee focus and performance.
Pengaruh Dimensi Kualitas Kehidupan Kerja terhadap Niat Berpindah Kerja pada Karyawan Milenial Asnawi Hidayat; Jaelani Jaelani; Sunarmi Sunarmi
OPTIMAL Jurnal Ekonomi dan Manajemen Vol. 4 No. 3 (2024): September: Jurnal Ekonomi dan Manajemen
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/optimal.v4i3.9592

Abstract

This study aims to analyze the influence of Quality of Work Life (QWL) on turnover intention in millennial employees in Indonesia by including job satisfaction and organizational commitment as mediation variables. The phenomenon of high job mobility of the millennial generation requires organizations to understand the factors that influence their decision to survive. The study used a quantitative approach with a cross-sectional survey design of 250 millennial employees from various industry sectors. The research instrument included four dimensions of QWL, job satisfaction, organizational commitment, and turnover intention, which were analyzed using Structural Equation Modeling based on Partial Least Squares (SEM–PLS). The results showed that job characteristics were the strongest predictors of job satisfaction and decreased turnover intention, while compensation and benefits had a significant but smaller effect. In contrast, work-life balance and supervisory behavior did not show a significant effect. Job satisfaction was found to have a strong effect on organizational commitment and turnover intention, as well as organizational commitment plays a significant role in reducing the intention to change jobs. Mediation analysis showed that job satisfaction and organizational commitment mediated in part the relationship between QWL and turnover intention. This study emphasizes the relevance of Social Exchange Theory and Job Demands–Resources Model in explaining the dynamics of millennial employee retention and providing important recommendations for organizations in designing work strategies that are more adaptive to the needs of this generation.
Co-Authors Adi Suryo Ramadhan Asnawi Hidayat Cheesya Siska Adhiati Jaelani Jaelani Priyo Wibowo