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All Journal JURNAL ECONOMINA International Journal of Economics (IJEC) Profixa: International Journal of Economic and Business Research
I Made Suparta
Universitas 17 Agustus 1945 Surabaya, Indonesia
Economics, Econometrics & Finance

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The Influence of Work Life Balance, Digital Leadership, Employee Well-Being, and Work Flexibility on the Work Performance of Generation Z Employees with Job Satisfaction as a Mediating Variable in the Free Nutritious Food Program Elmiano Artanto Epot Erong; M. Ilham Syahrul Qur’ani; Siti Mujanah; I Made Suparta
JURNAL ECONOMINA Vol. 5 No. 6 (2026): JURNAL ECONOMINA, Juni 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/economina.v5i6.3086

Abstract

This study aims to analyze the influence of work-life balance, digital leadership, employee well-being, and work flexibility on employee performance with job satisfaction as a mediating variable in the Free Nutritious Meal Program (MBG) at the Nutrition Fulfillment Service Unit (SPPG) of Manggarai Regency.The research uses a quantitative approach with a survey method. Data was collected through the distribution of questionnaires to 120 Generation Z employees who were selected using purposive sampling techniques according to the research criteria. Data analysis was carried out using Structural Equation Modeling–Partial Least Squares (SEM-PLS) through the SmartPLS application to test the validity, reliability, and direct and indirect relationships between variables. The results of the study show that work-life balance, digital leadership, employee well-being, and work flexibility have a positive and significant effect on job satisfaction and employee performance. In addition, job satisfaction has also been proven to have a positive influence on improving employee performance. In the mediation effect test, job satisfaction was only able to mediate the relationship between employee well-being and employee performance, while the relationship between work-life balance, digital leadership, and work flexibility on employee performance was not significantly mediated by job satisfaction. The findings of this study indicate that improving employee welfare, implementing adaptive leadership to digital developments, providing work flexibility, and creating a balance between personal and work life are important factors in increasing job satisfaction and performance of Generation Z employees in the Free Nutritious Meal Program. The results of the research are expected to be a reference for SPPG managers in designing more effective human resource management policies and oriented towards increasing organizational productivity.
The Influence of Live Streaming Shopping, Content Quality, and Customer Engagement on Purchase Intention with Consumer Trust as an Intervening Variable on Tiktok Shop Consumers Ifani Wahyururiasanti; Lidhiatul Izzah; I Made Suparta; Ida Bagus Cempena
International Journal of Economic and Business Research Vol. 1 No. 2 (2026): : April: Profixa: International Journal of Economic and Business Research
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/1hvc7h44

Abstract

This study examines the rapid evolution of TikTok Shop in Indonesia, which has transformed into one of the largest social commerce markets in Southeast Asia through the integration of entertainment and e-commerce. The research aims to analyze the impact of live streaming shopping, content quality, and customer engagement on consumer trust and purchase intention. Using a quantitative methodology, data were collected from 125 TikTok Shop consumers in Surabaya and analyzed using Partial Least Square (PLS). The results demonstrate that all seven proposed hypotheses are significantly supported, with live streaming shopping emerging as the most dominant factor in building trust and driving purchase intention due to its transparent, real-time interactive nature. Theoretically, these findings validate the Stimulus-Organism-Response (SOR) and Social Exchange Theory (SET) frameworks in the context of digital social commerce. The study concludes that a synergy between seller credibility, aesthetic information, and active audience participation is crucial for commercial success, suggesting that TikTok Shop prioritize the optimization of live streaming features and authentic content to mitigate perceived transactional risks.
The Influence of Social Media Communication and Service Quality on Patient Loyalty with Patient Trust as a Mediating Variable in Eye Health Services in Surabaya Eko Riswanto; Samsul Arifin; Siti Mujanah; I Made Suparta
International Journal of Economics (IJEC) Vol. 5 No. 1 (2026): January-June
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijec.v5i1.1951

Abstract

The digital transformation of healthcare services has shifted the determinants of patient loyalty from solely clinical outcomes to relational dimensions and digital communication. Despite the growing use of social media in healthcare, studies that simultaneously integrate social media communication and service quality on patient loyalty, mediated by trust, particularly in eye healthcare services, are still limited. To analyze the direct and indirect effects of social media communication and service quality on patient loyalty through the mediation of patient trust in eye healthcare services in Surabaya. A quantitative cross-sectional survey was conducted with 100 randomly selected eye clinic patients. Data were collected using a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS. Measurement and structural model evaluations were conducted, along with mediation testing using bootstrapping. Social media communication and service quality significantly influenced patient trust. The direct effect on patient loyalty was also significant for social media communication, service quality , and patient trust. Patient trust partially mediated the relationship between social media communication and loyalty (indirect effect) and the relationship between service quality and loyalty (indirect effect). The model explained 52.1% of the variance in patient trust and 61.2% of the variance in patient loyalty, with satisfactory predictive relevance. Social media communication serves not only as an informational tool but also as a relational channel for building trust in ophthalmology services. Service quality remains the primary foundation of trust and loyalty. Managers need to integrate digital communication strategies with service excellence, leveraging patient trust as a key mechanism for maintaining long-term loyalty
Co-Authors Eko Riswanto Elmiano Artanto Epot Erong Ida Bagus Cempena Ifani Wahyururiasanti Lidhiatul Izzah M. Ilham Syahrul Qur’ani Samsul Arifin Siti Mujanah