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All Journal ELS Journal On Interdisciplinary Studies in Humanities Jurnal Pengabdian Masyarakat Bumi Raflesia Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset
Reski Amalia S
Politeknik Negeri Manado
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Optimizing Speaking Abilities of Business Management Students of Manado State Polytechnic through English as a Medium Instruction (EMI) Walangitan Melania Rut; Reski Amalia S; Mega Fitri Wulandari
ELS Journal on Interdisciplinary Studies in Humanities Vol. 7 No. 3 (2024): SEPTEMBER
Publisher : Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34050/elsjish.v7i3.40413

Abstract

This study explores the optimization of speaking abilities among Business Management students through the implementation of English as a Medium Instruction (EMI). With the increasing global demand for effective communication skills in the business environment, enhancing students' speaking proficiency is important. This study employed qualitative research in which the data was collected using an observation checklist for Business Management students, especially in the class of IV MB 6. Results indicate that EMI not only improves students' confidence in speaking but also enhances their fluency and overall communicative competence. Furthermore, the study highlights the importance of interactive teaching strategies and real-world applications in fostering an engaging learning environment. Students are encouraged to speak English in groups or respond the other speaker as they move through the material. Students practice language skills in context through discussions and projects, which improves their comprehension of the material and their ability to communicate ideas in English. The findings suggest that EMI can be an effective pedagogical tool in developing essential speaking skills for future business leaders.
Shifting Values in Global Children’s Literature: A Comparative Thematic Analysis from 2001 to 2025 Desy Eva Laila Rokhmah; Abdurrahman Shaleh Reliubun; Arin Mantara Anggawirya; Reski Amalia S
ELS Journal on Interdisciplinary Studies in Humanities Vol. 9 No. 1 (2026): MARCH
Publisher : Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34050/els-jish.v9i1.49473

Abstract

Children’s literature reflects how societies teach younger generations moral reasoning, empathy, and cultural identity. Over the past two decades, global children’s literature has undergone significant shifts in theme and form, reflecting broader social and technological changes. This study examines the evolution of ethical functions, representation, and narrative media in children’s literature across three phases: 2001–2009, 2010–2019, and 2020–2025. Using a qualitative comparative design and reflexive thematic analysis, the research examines award-winning and internationally circulated works to identify shifting values and patterns in storytelling practices. Findings indicate that the literary works of the early 2000s, dominated by fantasy and dystopia, deliver the moral laboratories where young readers practiced ethical judgment within imagined worlds. The 2010s redirected this focus toward realism, inclusion, and social participation, highlighting the rise of own-voices authors and multimodal formats such as verse and graphic novels. In the 2020s, children's literature has increasingly engaged with real-world crises—pandemics, racial justice, climate anxiety, and mental health—transforming stories into tools for recovery, empathy, and digital literacy. Across these three periods, children’s literature moves from imagining moral choices to enabling real ethical action, from representing diversity to institutionalizing it, and from textual storytelling to interactive, cross-media experiences. This evolution demonstrates that children’s literature is no longer a passive reflection of cultural change but actively shapes global empathy and civic awareness among young readers.
PELATIHAN PENGGUNAAN MOBILE ASSISTED LANGUAGE LEARNING (MALL) SEBAGAI SOLUSI PEMBELAJARAN BAHASA INGGRIS MANDIRI Mega Fitri Wulandari; Irfiani Bakri; Reski Amalia S
Jurnal Pengabdian Masyarakat Bumi Rafflesia Vol. 7 No. 2 (2024): Agustus : Jurnal Pengabdian Kepada Masyarakat Bumi Raflesia
Publisher : Universitas Muhammadiyah Bengkulu

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Abstract

Mobile Assisted Language Learning (MALL) adalah pendekatan dalam pembelajaran Bahasa Inggris yang memanfaatkan teknologi mobile seperti smarthphone dan tablet. Kemampuan Bahasa Inggris (English Skill) yaitu speaking, listening, reading dan writing dapat dilatih dengan pendekatan tersebut, yaitu melalui berbagai aplikasi MALL yang tersedia dan dapat diamanfaatkan secara gratis. Namun, masih banyak mahasiswa yang kurang memiliki pengetahuan  tentang banyakmya aplikasi yang tersedia dan cara penggunaan aplikasi-aplikasi tersebut dalam meningkatkan skill Bahasa Inggris. Sehingga kegiatan ini perlu dilaksanakan agar mahasiswa dapat memanfaatkan MALL secara maksimal. Kegiatan ini dilaksanakan   dengan metode workshop yang diikuti oleh 20 orang peserta mahasiswa Prodi Manajemen Bisnis Jurusan Administrasi Bisnis Politeknik Negeri Manado. Hasil dari kegiatan ini yaitu memberikan dampak positif kepada peserta yaitu menambah wawasan dan pengetahuan tentang pemanfaatan aplikasi berbasis MALL yang ada. Peserta tidak hanya mendapat pengetahuan teori namun melakukan praktik langsung dengan pendampingan oleh tim pengabdian. Dengan demikian, pembelajaran Bahasa Inggris tidak hanya terpaku selama di kelas, namun dapat juga dilakukan secara mandiri dan fleksibel dimanapun dan kapanpun.Kata Kunci: Pelatihan, Bahasa Inggris, MALL
Analisis Penerapan Booking service dalam Meningkatkan Kepuasan Pelanggan pada CV. Kombos Tendean Manado Miranda Riska Rauan; Margaretha Annatje Rundengan; Reski Amalia S
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 4 No. 5 (2026): September: Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v4i5.2734

Abstract

This study examines how the booking service system is carried out and what shapes its contribution to customer satisfaction at CV. Kombos Tendean Manado, an authorised automotive workshop in Manado, North Sulawesi. A descriptive qualitative design was applied, involving five purposively selected informants: two Maintenance Reminder Appointment officers and three Service Advisors. Data were gathered through field observation, in-depth interviews built around ten guiding questions, and documentation of company records and standard operating procedures. Analysis followed the interactive model of Miles, Huberman and Saldana, while credibility was tested through source and technique triangulation, prolonged observation and member checking. The findings show that the booking flow already runs in an orderly manner, beginning with schedule offers by telephone and WhatsApp, recording in the Dealer Management System, reconfirmation one day before arrival, vehicle reception and initial inspection, and ending with a follow-up call three days after delivery. Cross-functional coordination and transparent communication with customers emerged as the strongest supporting factors. The obstacles, by contrast, are largely structural: demand surges in the morning and towards weekends, limited stalls and technicians, late arrivals or sudden cancellations, and additional work discovered only during inspection. Implementation broadly conforms to the standard operating procedure, although follow-up on cancelled bookings remains inconsistent. The study recommends an automated reminder feature, an online booking channel, added technician capacity during peak hours, and a more structured measurement of customer satisfaction.
Co-Authors Abdurrahman Shaleh Reliubun Arin Mantara Anggawirya Desy Eva Laila Rokhmah Irfiani Bakri Margaretha Annatje Rundengan Miranda Riska Rauan Walangitan Melania Rut Wulandari, Mega Fitri