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All Journal Ekoman: Jurnal Ekonomi, Bisnis Dan Manajemen TOMAN: Jurnal Topik Manajemen
Ahmad Tohir
Program Pascasarjana Universitas Indo Global Mandiri
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Role of Digital Communication in Enhancing a Company's Competitive Advantage Muhamad Bagas Julio; Saprida Saprida; Havis Aravik; Ahmad Tohir; Fadilla Fadilla
TOMAN: Jurnal Topik Manajemen Vol. 3 No. 2 (2026): TOMAN: Jurnal Topik Manajemen (In PRESS)
Publisher : Penerbit dan Percetakan CV.Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/toman.v3i2.481

Abstract

Business communication in the digital era has undergone changes due to the rapid development of information and communication technology. The purpose of this explanation is to examine how digital communication contributes to increasing a company's competitive advantage. This research uses a conceptual and empirical approach. This study employed a qualitative method with a literature review design and focused on scientific journal articles published between 2020 and 2025. The results show that digital communication helps strengthen brand image, disseminate information more quickly, and build better stakeholder relationships. Companies can reach a wider market more effectively through digital platforms such as social media, company websites, and digital marketing tools. Integrated digital communication also improves organizational responsiveness, customer loyalty, and innovation capacity. According to this study, businesses that strategically use digital communication will gain a more sustainable competitive advantage in the increasingly global marketplace.
The Importance of Business Communication in Maintaining Consumer Trust in the Era of Disruption M. Fahri Ramadhan; Saprida Saprida; Fadilla Fadilla; Havis Aravik; Ahmad Tohir
TOMAN: Jurnal Topik Manajemen Vol. 3 No. 2 (2026): TOMAN: Jurnal Topik Manajemen (In PRESS)
Publisher : Penerbit dan Percetakan CV.Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/toman.v3i2.482

Abstract

The era of disruption, marked by advances in digital technology, has changed the way businesses interact with their consumers. To maintain consumer trust, businesses must implement effective business communication. The purpose of this study is to examine the importance of business communication in maintaining consumer trust in the era of disruption. The method used is a qualitative descriptive approach to conduct literature research. This was done by reviewing various relevant journals and scientific sources. The results show that transparent, responsive, and consistent business communication can increase consumer trust and loyalty. Digital media is also an important strategy for building closer relationships with customers. Therefore, to maintain their competitiveness and maintain customer trust, companies must create communication strategies that are responsive to technological advances.
From Internal to External: Integrating Corporate Communications in the Digital Age Edwin Juniarta; Saprida Saprida; Fadilla Fadilla; Havis Aravik; Ahmad Tohir
TOMAN: Jurnal Topik Manajemen Vol. 3 No. 2 (2026): TOMAN: Jurnal Topik Manajemen (In PRESS)
Publisher : Penerbit dan Percetakan CV.Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/toman.v3i2.483

Abstract

With the development of digital technology, corporate communication patterns have shifted from separate internal and external communications to more integrated communications. This is necessary to improve relationships with various stakeholders and create information alignment. The purpose of this study is to examine how integrated corporate communications are implemented in the digital era and identify opportunities and barriers to its implementation. This study employed a qualitative approach and utilized library research to examine various relevant sources. According to the research findings, integrated communications can improve organizational coordination, maintain message consistency, strengthen corporate image, and build better relationships with the public and customers. However, companies must face challenges due to rapid technological advances and demands for transparency. Therefore, to maintain corporate competitiveness and sustainability in the digital era, an integrated communications strategy is crucial.
Social Media as a Support for Business Communication in the Digital Era Dwi Agustin; Saprida Saprida; Fadilla Fadilla; Havis Aravik; Ahmad Tohir
TOMAN: Jurnal Topik Manajemen Vol. 3 No. 2 (2026): TOMAN: Jurnal Topik Manajemen (In PRESS)
Publisher : Penerbit dan Percetakan CV.Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/toman.v3i2.484

Abstract

In this digital era, we understand that the development of information, communication, and digital technology has a big impact on business growth. Because of these technological advancements, businesses are increasingly using digital media as a communication tool. Besides helping businesses communicate with consumers and customers, social media is also used by business owners as a marketing tool to grow their businesses. This article is based on data collected from many online sources, including several journals, books, and websites. The purpose of this study is to find out whether social media can function as a communication tool for businesses in the digital era. This study uses a qualitative approach, where the research is conducted by comparing several journals and drawing conclusions to create a new article from previous research done by other researchers. The study also uses a systematic literature review (SLR) method, which collects data from previously validated research. The purpose of this article is to better understand how social media can play an important role in business communication in the digital era.
Building Long-Term Relationships with Customers through Effective Communication Ibnu Agung Hermawan; Saprida Saprida; Havis Aravik; Ahmad Tohir
TOMAN: Jurnal Topik Manajemen Vol. 3 No. 2 (2026): TOMAN: Jurnal Topik Manajemen (In PRESS)
Publisher : Penerbit dan Percetakan CV.Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/toman.v3i2.485

Abstract

Rapid technological developments and changes in the business environment require companies to maintain sustainable relationships with customers. Effective communication is one of the key factors in building trust, increasing customer satisfaction, and fostering customer loyalty. This article aims to examine the role of effective communication in building long-term relationships with customers. The article employs a literature review method by utilizing various relevant sources related to business communication and customer relationship management. The findings indicate that clear, open, and responsive communication can strengthen the relationship between companies and customers and support business sustainability amid increasingly dynamic competition. Therefore, effective communication serves as an important strategy for companies in maintaining customer trust and loyalty.
Consumer Credit Administration Process at Bank Sumsel Babel KCU Arivai Palembang M. Sholeh Awaludin; Saprida Saprida; Havis Aravik; Ahmad Tohir
EKOMAN: Jurnal Ekonomi, Bisnis dan Manajemen Vol. 4 No. 2 (2026): EKOMAN: Jurnal Ekonomi, Bisnis dan Manajemen
Publisher : Penerbit dan Percetakan CV. Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/ekoman.v4i1.503

Abstract

The consumer credit administration process is a crucial step in the distribution of banking financing because it determines the smoothness, accuracy, and security of the credit disbursement process to customers. Frequently encountered problems include incomplete documents, inconsistent administrative data, miscommunication between work units, and the accumulation of archives that can potentially hinder the credit verification and approval process. This report aims to describe the consumer credit administration process at Bank Sumsel Babel KCU Arivai Palembang, explain the role of student interns in supporting administrative activities, and identify obstacles and their resolutions. The method used is a qualitative descriptive approach with data collection techniques such as observation, interviews, documentation, and literature studies. The results of the study indicate that the consumer credit administration process is carried out through the stages of credit application, document and SLIK inspection, legality check, feasibility evaluation, and credit agreement. Student interns play a role in assisting with data input, document verification, archiving, and contract administration preparation, thus supporting the smooth operation of the work unit. Obstacles encountered include incomplete customer documents, errors in form filling, suboptimal coordination, and limited archive space. Improvement efforts were made through the implementation of document checklists, enhanced internal communication, customer education, and systematic archive management, thereby enhancing administrative effectiveness and the quality of consumer credit services.
Co-Authors Aravik, Havis Dwi Agustin Edwin Juniarta Fadilla Fadilla Havis Aravik Ibnu Agung Hermawan M. Fahri Ramadhan M. Sholeh Awaludin Muhamad Bagas Julio Saprida Saprida Saprida, Saprida