Trenda Aktiva Oktariyanda
Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Negeri Surabaya

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Service Innovation of the E-Peken Application (Economic Empowerment and Resilience) by the Department of Communication and Informatics of Surabaya City Rania Hari Andari; Trenda Aktiva Oktariyanda; Tjitjik Rahaju; Galih Wahyu Pradana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 9 (2026): April 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19640032

Abstract

The role and concern of the government are essential to support the success of e-commerce activities. One way is by innovating services in applications in terms of economic empowerment and resilience. Surabaya City is one of the cities with technology-based innovations that excels E-PEKEN as a mobile-based application that connects MSMEs with consumers. However, the application, which launched on October 31, 2021, still requires further development and refinement to achieve its stated objectives. Therefore, the government hopes that this new application innovation will prompt a swift public response and feedback regarding the advantages and benefits of the E-PEKEN application. This study aims to analyze and describe the service innovation of the E-PEKEN application (Economic Empowerment and Resilience) by the Surabaya City Communication and Informatics Office. This study uses a qualitative research type with a descriptive method, with data collection techniques using observation techniques, structured interviews, and documentation. The results of the study indicate that the E-PEKEN Surabaya service innovation (Economic Empowerment and Resilience in Surabaya) by the Surabaya City Communication and Informatics Office can be said to be good because it has met all the criteria and characteristics of existing innovations. The E-PEKEN Surabaya service has uniqueness or specificity, proven in terms of ideas, programs, structures, systems, and possible expected results, which are different from before. Furthermore, this service has an element of novelty, as it is an original innovation, truly an idea and a work of thought from members of the Surabaya City Communication and Informatics Office.  
ANALYSIS OF THE MAIN DUTIES & FUNCTIONS OF THE NATIONAL ZAKAT COMMUNITY AGENCY OF MOJOKERTO CITY BASED ON POAC'S PERSPECTIVE Aulia Jasmine Zalfania Azzahra; Sarah Nurlaily; Kezhia Febrin Nadia Krista; Nadila Rizki Auliya; Meirinawati; Trenda Aktiva Oktariyanda
Jurnal Penelitian Progresif Vol 5 No 2 (2026): MARCH 2026 - AUGUST 2026
Publisher : CV Naskah Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61992/jpp.v5i2.351

Abstract

This study aims to analyze the management of zakat management at BAZNAS Mojokerto City using the POAC (Planning, Organizing, Actuating, Controlling) approach . This study uses a descriptive qualitative method with data collection techniques through literature studies , documentation , and analysis of institutional reports . The results of the study indicate that BAZNAS Mojokerto City has implemented management functions quite optimally , especially in the aspect of zakat potential- based planning and the implementation of innovative service-based programs. However, several obstacles are still found such as less than optimal organizational coordination , less than optimal data integration , and a monitoring system that is still output - oriented and not fully impact - oriented . The implications of this study show the importance of strengthening outcome- based monitoring and evaluation systems and data integration to improve the effectiveness of zakat management within a public management framework .