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All Journal Scientific Journal of Reflection : Economic, Accounting, Management and Business Didaktik : Jurnal Ilmiah PGSD STKIP Subang
Puan Nabilla
Universitas Negeri Padang
Economics, Econometrics & Finance Education

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Evaluasi Instrumen Pengukuran Kinerja Karyawan menggunakan Analisis Validitas dan Reliabilitas pada Tour and Travel Haji dan Umroh Puan Nabilla; Rizky Hariyanto; Fahmi Mardiah; Ernawati Ernawati; Yuliana Yuliana; Rahmiati Rahmiati
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 9 No. 2 (2026): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v9i2.1397

Abstract

The Hajj and Umrah travel service industry relies heavily on employee performance to deliver professional and high-quality services. However, accurate performance evaluation requires measurement instruments that are empirically validated and reliable. The main problem addressed in this study is the lack of empirical evidence regarding the validity and reliability of employee performance and work motivation measurement instruments used in Hajj and Umrah travel companies. This study aims to examine the validity and reliability of the measurement instruments for employee performance and work motivation. A quantitative descriptive approach was employed. Data were collected using a five-point Likert scale questionnaire distributed to 32 employees. The instrument was developed based on Robbins’ (2006) performance indicators, Moeheriono’s (2012) contextual performance concept, and Self-Determination Theory proposed by Deci and Ryan (2017). Data analysis was conducted using Pearson Product Moment validity testing and Cronbach’s Alpha reliability testing with IBM SPSS. The results indicate that all 24 questionnaire items are valid, with correlation coefficients exceeding the r-table value (0.349) and statistically significant at ? = 0.05. The reliability test produced a Cronbach’s Alpha value of 0.940, indicating very high internal consistency. These findings confirm that the instrument is valid, reliable, and appropriate for measuring employee performance and work motivation in Hajj and Umrah travel service companies.
SYSTEMATIC LITERATURE REVIEW (SLR) : PENGELOLAAN ANTRIAN DALAM SISTEM PELAYANAN Puan Nabilla; Feri Ferdian; Kasmita; Hijriyantomi Suyuthie
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 12 No. 03 (2026): Volume 12 No. 3, September 2026 Released
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v12i03.17760

Abstract

Queues are a problem that often arises in the service system due to an imbalance between the level of service demand and the available service capacity. A queue that is not well managed can lead to increased waiting times, decreased service quality, and reduced service user satisfaction. This research uses the Systematic Literature Review (SLR) approach with the aim of identifying the concept of queue management, the factors that affect its effectiveness, as well as the influence of queuing management on the quality of service and service user satisfaction. Data was obtained from the Scopus database in the publication of 2025 with the keywords “queue” and “service”. From the initial search results as many as 90 documents, after going through the inclusion and exclusion process the criteria obtained 20 more analyzed articles. The results showed that the management of queues is generally based on the theory of queues through the application of single-server and multi-server models, optimization of service capacity, as well as the use of queuing performance indicators. The effectiveness of the management of the queue is influenced by the rate of arrival and service, the number of service facilities, priority policies, variability of service time, and the utilization of technology and optimization methods. In addition, effective management of queues is proven to have a positive effect on the decline of waiting times, improving the quality of service, and satisfaction of service users.
Co-Authors Ernawati Ernawati Fahmi Mardiah Feri Ferdian Hijriyantomi Suyuthie Kasmita Kasmita Rahmiati Rahmiati Rizky Hariyanto Yuliana Yuliana