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All Journal Didaktik : Jurnal Ilmiah PGSD STKIP Subang SALUT: Journal of Social and Education
Khaeroniq Zaennurain
Universitas Mataram
Humanities Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Transformasi Pelayanan Digital Melalui Layanan Si Intan BPMP NTB Dalam Pengelolaan Pengaduan Sistem Penerimaan Murid Baru (SPMB) Khaeroniq Zaennurain; Tri Rahayu; Putri Jasmine; Maula Desti Siltania; Muhammad Khalilurrahman
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 12 No. 3 (2026): Volume 12 No. 3, September 2026 Produce
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v12i3.17832

Abstract

Digital transformation in public services has become one of the government's strategic efforts to improve service quality by making it more effective, transparent, and responsive. The West Nusa Tenggara Center for Education Quality Assurance (BPMP NTB) developed Si INTAN as a digital information and complaint service to support the implementation of the Student Admission System (SPMB). This study aims to (1) describe the complaint management mechanism of SPMB through the Si INTAN service at BPMP NTB; (2) analyze the extent to which digital service transformation through Si INTAN enhances transparency, responsiveness, and public satisfaction; and (3) identify the challenges and supporting factors in implementing Si INTAN as a digital complaint management instrument in West Nusa Tenggara Province. This study employed a descriptive qualitative approach using in-depth interviews and a literature review for data collection. The research informants consisted of the SPMB coordinator and the technical administrator of Si INTAN at BPMP NTB. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña. The findings indicate that the complaint management mechanism through Si INTAN is conducted systematically, beginning with the submission of complaints via the official website, followed by verification and clarification by the responsible officers, and ending with the provision of appropriate solutions in accordance with established procedures. The implementation of Si INTAN has improved service accessibility, information transparency, and responsiveness in handling public complaints, enabling the public to access services without visiting the BPMP NTB office directly. However, several challenges remain, including varying levels of digital literacy, limited internet connectivity in certain areas, and the need for continuous public outreach. Therefore, strengthening digital infrastructure, enhancing human resource capacity, and expanding public awareness initiatives are essential to optimize Si INTAN as an effective digital complaint management instrument in supporting the implementation of SPMB in West Nusa Tenggara Province.
Optimalisasi Pendidikan Multikultural guna Membentuk Generasi Z yang Berkarakter Toleran di Era Digital Khaeroniq Zaennurain; Neyna Deasy lestari; Naufal Ikhsanul Jabbar; Nur Aulia Azril; Laelul Azimi Aenil Amini; Nara Eka Saputri
Journal of Social and Education Vol. 3 No. 1 (2026): Journal of Social and Education
Publisher : Lembaga Riset dan Publikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66909/lrp.salut.v3i1.364

Abstract

Optimalisasi Pendidikan Multikultural guna Membentuk Generasi Z yang Berkarakter Toleran di Era Digital. Generasi Z hidup dalam lingkungan digital yang dinamis sehingga rentan terhadap pengaruh informasi yang beragam, termasuk konten yang dapat memunculkan prasangka dan intoleransi. Kondisi ini menuntut hadirnya pendidikan multikultural yang lebih efektif untuk memperkuat pemahaman dan sikap menghargaiperbedaan. Penelitian ini berfokus pada upaya optimalisasi pendidikan multikultural sebagai strategi untuk membentuk karakter toleran pada peserta didik Generasi Z. Tujuan penelitian ini adalah untuk mendeskripsikan bentuk optimalisasi pendidikan multikultural yang relevan dengan kebutuhan perkembangan digital saat ini. Metode yang digunakan adalah studi literatur dengan menelaah berbagai sumber ilmiah yang membahas pendidikan multikultural, karakter Generasi Z, dan tantangan pembentukan nilai toleransi dalam ruang digital. Hasil penelitianmenunjukkan bahwa optimalisasi pendidikan multikultural dapat dilakukan melalui pengembangan kurikulum berbasis nilai, penggunaan metode pembelajaran partisipatif, pemanfaatan media digital edukatif, dan peningkatan kompetensi guru dalam integrasi nilai toleransi. Penelitian ini menyimpulkan bahwa pendidikan multikultural yang dioptimalkan secara sistematis mampu memperkuat karakter toleran Generasi Z serta mendukung terciptanya lingkungan belajar yang inklusif di era digital. 
Co-Authors Laelul Azimi Aenil Amini Maula Desti Siltania Muhammad Khalilurrahman Nara Eka Saputri Naufal Ikhsanul Jabbar Neyna Deasy Lestari Nur Aulia Azril Putri Jasmine Tri Rahayu