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PENGARUH KUALITAS PELAYANAN (YANG DIRASAKAN), KUALITAS PRODUK DAN PROMOSI TERHADAP LOYALITAS PELANGGAN OPERATOR SELULER TELKOMSEL DI GRAPARI KIOS TELKOMSEL PADANG Rahma, Anita Ade
Jurnal Ekobistek Vol 5, No 2 (2016): Jurnal Ekobistek UPI "YPTK" Padang
Publisher : Universitas Putra Indonesia YPTK Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk mengungkapkan (1) Pengaruh Kualitas Pelayanan (yang dirasakan) terhadap Loyalitas Pelanggan (2) Pengaruh Kualitas Produk terhadap Loyalitas Pelanggan (3) Pengaruh Promosi terhadap Loyalitas Pelanggan (4) Pengaruh Kualitas Pelayanan, Kualitas Produk, dan Promosi secara bersama-sama terhadap Loyalitas Pelanggan.?Penelitian ini dilakukan di Grapari Kios Telkomsel Padang. Data dikumpulkan dengan menggunakan kuisioner yang disebarkan kepada pelanggan Telkomsel untuk data primer dan dari bahan tertulis untuk data sekunder. Pengolahan data dilakukan dengan model deskriptif kuantitatif dengan menggunakan model regresi berganda melalui proses SPSS versi 20.?Hasil penelitian dapat disimpulkan bahwa hipotesis secara parsial dan bersama-sama dari variabel Pengaruh Kualitas Pelayanan (yang dirasakan), Kualitas Produk, dan Promosi terhadap Loyalitas Pelanggan terbukti atau diterima dalam penelitian ini., disarankan untuk dipertahankan dan bahkan ditingkatkan kualitas pelayanan, kualitas produk serta promosi yang relatif sudah baik sehingga Loyalitas Pelanggan semakin tepat.?Keyword ?: Kualitas Pelayanan, Kualitas Produk, Promosi, Loyalitas Pelanggan
Peran kepemilikan institusional, perencanaan pajak dan dewan komisaris asing terhadap nilai perusahaan Rahma, Anita Ade; Nabawi, Lisa; Wijaya, Ronni Andri
Jurnal Kajian Manajemen Bisnis Vol 8, No 2 (2019): Jurnal Kajian Manajemen Bisnis
Publisher : Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (915.907 KB) | DOI: 10.24036/jkmb.10885400

Abstract

The purpose of this study is to analyze the role of institutional leadership, tax planning and foreign board of commissioners on firm value. The population in this study were 615 companies listed on the Indonesia Stock Exchange in 2015-2017. The sample was chosen using purposive sampling to get a total sample of 325 companies with a total of 975 observations of company data. The results of this study indicate that institutional leadership and tax planning have no role in increasing company value. While the foreign board of commissioners showed a significant influence on the value of the company. This proves that there is a need for diversity in the structure of the board that can trigger an increase in the value of the company. In addition, the presence of a foreign board is needed for the progress of the companyKeywords: Investment decisions; funding decisions; dividend policy; company value
Pengaruh struktur modal, etnis dewan komisaris dan kebijakan dividen dengan profitabilitas sebagai variabel kontrol terhadap nilai perusahaan Rahma, Anita Ade; Bawamenewi, Desberatus
Jurnal Kajian Manajemen Bisnis Vol 7, No 2 (2018): Jurnal Kajian Manajemen Bisnis
Publisher : Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (652.418 KB) | DOI: 10.24036/jkmb.10884200

Abstract

This study aims to determine the effect of capital structure, ethnic board of commissioners and dividend policy on Company Value in manufacturing companies listed on the Indonesia Stock Exchange. By taking secondary data that has been published in the 2015-2017 period. Population of 164 in manufacturing companies listed on the Indonesia Stock Exchange 2015-2017 and 112 samples of companies using purposive sampling with a total of 336 company annual data observations. The results of this study concluded that the Capital Structure and Ethnicity of the Board of Commissioners had no effect and were not significant to the Company's Value. Dividend Policy has a positive and significant effect on Company Value. Profitability has no effect and is not significant on Company Value. This means that with the capital structure, ethnic board of commissioners and dividend policy will encourage a more optimal level of supervision of the quality of the company. The company's objectives are achieved if the company's performance is able to optimize the company's value. Especially by better managing the dividend policy because it is considered capable of increasing the value of the company which has a direct impact on the company's sustainability in the future.Keywords: Institutional ownership; tax planning; foreign board of commissioners; leverage;  the company value.
Utilization of E-Learning as Media in Indonesian Language Courses in Higher Education Post COVID-19 Pandemic Andi Febri Herawati; Alfitriani Siregar; Yusrizal Yusrizal; Anita Ade Rahma; Avid Leonardo Sari; Irwandi Irwandi
AL-ISHLAH: Jurnal Pendidikan Vol 13, No 3 (2021): AL-ISHLAH: Jurnal Pendidikan
Publisher : STAI Hubbulwathan Duri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (379.741 KB) | DOI: 10.35445/alishlah.v13i3.1455

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The rapid development of technology has increased the demand for information technology-based learning media, which is becoming increasingly necessary. E-Learning, also known as information technology-based learning media, is changing how education is delivered from a traditional to a digital format. At this time, the world is being affected by the COVID-19 pandemic, which is causing restrictions on activities and gatherings and causing difficulties in lectures. Electronic learning, the most widely used learning medium by all groups, is seen as a solution to keep the learning going in higher education, from primary to post-secondary levels of education. The purpose of this study was to investigate the use of E-Learning as a learning medium in the Indonesian language education department of universities following the outbreak of the COVID-19 pandemic. This study uses a qualitative approach with descriptive analysis to implement Indonesian language education learning by taking samples from lecturers who teach Indonesian courses at the Manado State Islamic Institute and Manado State Christian Institute. According to the study's findings, using information technology as a medium of learning in Indonesian language education courses through e-learning is beneficial, particularly in light of the country's ban on face-to-face instruction. Then, the university should continue to develop e-learning to improve the ease and quality of the teaching and learning process, increase student learning effectiveness, and broaden its reach.
Effect of Foreign Commissioners, Ethnic Commissioners, Feminism Commissioners Towards CSR Disclosure Anita Ade Rahma; Febri Aldi
Assets: Jurnal Akuntansi dan Pendidikan Vol 9, No 1 (2020)
Publisher : Universitas PGRI Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (646.901 KB) | DOI: 10.25273/jap.v9i1.5564

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ABSTRACTThe study aims to test whether the foreign commissioners, ethnic commissioners, and feminism commissioners influence CSR disclosure. This study used a sample of 20 companies LQ-45 are listed on the Stock Exchange from 2015 to 2017. CSR disclosure using the GRI-G4 standard. Ethnic commissioners focused on the presence of ethnic Chinese. The results of this study prove that the foreign commissioners’ variables did not affect CSR disclosure. While on the contrary, ethnic commissioners and feminism commissioners gave a positive effect on CSR disclosure. The existence of ethnic Chinese in the board profitable companies to improve disclosure of CSR index. Likewise, the role of women is needed for the breadth of CSR disclosure.ABSTRAKPenelitian bertujuan untuk menguji apakah dewan komisaris asing, etnis dewan komisaris, dan feminism dewan komisaris mempengaruhi CSR dislosure. Penelitian ini menggunakan sampel 20 perusahaan LQ-45 yang terdaftar di BEI dari 2015-2017. CSR disclosure menggunakan GRI-G4 standard. Etnis dewan komisaris terfokus pada keberadaan etnis Cina. Adapun Hasil penelitian ini membuktikan bahwa variabel dewan komisaris asing tidak berpengaruh terhadap CSR disclosure.  Sedangkan sebaliknya, etnis dewan komisaris dan feminism dewan komisaris memberikan pengaruh yang positif terhadap CSR disclosure. Keberadaan etnis Cina dalam dewan menguntungkan perusahaan untuk meningkatkan index CSR disclosure. Begitu juga peran wanita sangat dibutuhkan demi luasnya CSR disclosure.
Pengaruh Capital Intensity, Karakteristik Perusahaan, Dan CSR Disclosure Terhadap Penghindaran Pajak Pada Perusahaan Manufaktur Anita Ade Rahma; Nila Pratiwi; Hilda Mary; Indriyenni Indriyenni
Owner : Riset dan Jurnal Akuntansi Vol. 6 No. 1 (2022): Artikel Volume 6 Nomor 1 Januari 2022
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/owner.v6i1.637

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This study aims to determine the effect of capital intensity, company characteristics, and disclosure of corporate social responsibility on tax avoidance with leverage as a moderating variable in manufacturing companies listed on the Indonesia Stock Exchange in the period 2015-2017. The sample in this study was taken by purposive sampling method in manufacturing companies listed on the Indonesia Stock Exchange in the period 2015-2017. The number of samples used was 82 companies. The method of analysis of this study is multiple linear regression using eviews 9. The results showed that the intensity of capital had a positive and significant effect on tax avoidance, the company's characteristics had a negative and significant effect on tax avoidance, the disclosure of corporate social responsibility had a positive effect and not significant impact on tax avoidance. Leverage is able to moderate the influence of capital intensity on tax avoidance, leverage is able to moderate the effect of corporate characteristics on tax avoidance while leverage is not a variable that is able to moderate the disclosure effect of corporate social responsibility on tax avoidance. Finally, the authors suggest that tax avoidance considerations can be used other than those used by researchers. For the calculation of capital intensity, company characteristics, and disclosure of CSR can use other proxy proxies other than those used by researchers. And for the next researcher, it is expected to be able to add variables related to the variables affected, and extend the research period.
The Influence of Satisfaction on Quality Dimensions Services Financing Mudharabah to Customers Loyalty of Shariah Bank Romi Iskandar; Winda Afriyenis; Nila Pratiwi; Anita Ade Rahma
UPI YPTK Journal of Business and Economics Vol. 1 No. 1 (2016): May 2016
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat Universitas Putra Indonesia YPTK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35134/jbe.v1i1.15

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This research aims to understand the influence of satisfaction on the quality of services financing Mudharabah to loyalty the customers about the manner of Shariah bank. The Population of this research is customers of Mudharabah financing of Shariah bank in the Padang city, West Sumatera, Indonesia with the sample is 126 people. Data analysis technique uses statistics descriptive the frequency and the path analysis. The results show that 5 external variables namely satisfaction on the quality of services tangible dimension empathy, reliability, responsiveness, assurance influential significantly to loyalty to the bank customers shariah in the Padang city. Contributing on each satisfaction on the quality of services tangible dimension (11.81 %), empathy (15.55 %), reliability (23.48 %), responsiveness (22.60 %), and assurance (21.22 %) were recommended to bank about the manner of shariah bank in the city the Padang. They helps to raise and improving the quality of services financing Mudharabah particularly regarding to the from the parking lot, the number of ATM machine, concern at a venture customers, the accuracy of the schedule of distribution financing, order and long a queue, smooth bank-in and cash withdrawal, speed service and facilities for customers in conveyed any complaints to bank about the manner of Shariah bank.
The Influence of Ethnic, Gender, and Qualification of Directors on Company Performance Rifki Putra Ananda; Desi Ilona; Anita Ade Rahma
UPI YPTK Journal of Business and Economics Vol. 6 No. 2 (2021): May 2021
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat Universitas Putra Indonesia YPTK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35134/jbe.v6i2.17

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This study aims to determine the effect of ethnic, gender and qualification of the board of directors on company performance. Two control variable are quality audit and company age. The sample in this study was taken random at the companies listing on the Indonesia Stock Exchange, which were 266 companies with a study period of 7 years from 2011-2017. Data analysis by used panel data regression. The results of this study indicate that gender has a negative and significant effect on company performance, while ethnic and qualification have no significant effect on company performance. Quality audit and company age have no significant effect on company performance.
The Role of Ethnicity, Gender and Diversity of Director's Experience on Company Performance Anita Ade Rahma; Titah Fadhilah Harahap; Desi Ilona; Febri Aldi
UPI YPTK Journal of Business and Economics Vol. 6 No. 1 (2021): January 2021
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat Universitas Putra Indonesia YPTK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35134/jbe.v6i1.49

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This study aimed to analyze the influence of ethnicity, gender and board of director’s experience diversity on the company performance. The data used are secondary data from the financial statements and annual report from 2011 to 2017. Samples were taken randomly on all companies listed in Indonesia Stock Exchange as many as 266 companies. The results of this study prove that ethnicity and experience of the board of directors not significantly effect on company performance (ROS). However, the results of gender on board of directors showed negative and significant impact on company performance (ROS). Company age and audit quality have insignificant effect on company performance (ROS).
Pengaruh Struktur Dewan Komisaris Terhadap Capital Structure Pada Perusahaan Manufaktur Anita Ade Rahma; Febri Aldi
Jurnal Pustaka Aktiva (Pusat Akses Kajian Akuntansi, Manajemen, Investasi, dan Valuta) Vol 1 No 1 (2021): Jurnal Pustaka Aktiva (Pusat Akses Kajian Akuntansi, Manajemen, Investasi, dan Va
Publisher : Pustaka Galeri Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (222.391 KB) | DOI: 10.55382/jurnalpustakaaktiva.v1i1.50

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Penelitian ini bertujuan untuk mengetahui pengaruh struktur dewan komisaris dalam capital structure, dimana dewan komisaris menggunakan dewan komisaris independen, ukuran dan masa jabatan dewan komisaris. Sampel dalam penelitian ini berjumlah 124 perusahaan yang terdaftar di BEI dari tahun 2017-2019. Hasil penelitian menunjukkan bahwa dewan komisaris independen berpengaruh signifikan terhadap capital structure. Sedangkan ukuran dan masa jabatan dewan komisaris tidak berpengaruh terhadap capital structure. Dari hasil ini tampak bahwasanya semakin banyak adanya dewan komisaris independen semakin meningkat pula capital structure. Sedangkan semakin lama dewan komisaris menjabat ternyata tidak memberikan dampak pada capital structure. Hal ini terjadi karena kurang adanya perhatian yang lebih ketika menyusun capital structure ini.