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All Journal MEDIA KONSERVASI Journal of Indonesian Tourism and Development Studies PROFIT : Jurnal Administrasi Bisnis The International Journal of Accounting and Business Society MIX : Jurnal Ilmiah Manajemen International Journal of Green Tourism Research and Applications Journal of Applied Community Engagement (JACE) Jurnal Penelitian Pendidikan Indonesia

Pangestuti, Edriana

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Author-ID : 1105071

Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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The tourism supply chain management: Case Study on Mount Kelud, Kediri regency Hermawan, Romy; Pangestuti, Edriana; Artono, Gigih; Supriono, Supriono
International Journal of Green Tourism Research and Applications Vol. 5 No. 2 (2023): December 2023
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijogtra.v5i2.108-113

Tourism is a lucrative sector for a country looking to boost its economy. The tourism industry can generate state income in the form of foreign exchange, therefore this tourism industry must be considered if a country wants its economy to rise. One way that can be done to increase the competitiveness of the tourism industry is to carry out comprehensive supply chain management. In this study the type of descriptive research selected and its approach with a qualitative research approach. So that the research location and research site is the Mount Kelud Tourism Area, Kediri Regency. Through the results of interviews, observations, and surveys related to the focus of research to related parties, there were 5 informants as primary data sources which were determined by researchers with certain considerations, namely the Tourism and Culture Office of Kediri Regency, tourism managers, visitors, motorcycle taxi associations, and traders associations. The results show that Mount Kelud tourism has very good potential to be developed. The lack of coordination between the two parties, namely between the government and the manager to improve existing facilities, becomes a problem such as adding photo spots which are considered insufficient and also expanding the parking area which is a problem because it is considered not spacious enough to accommodate many vehicles when the holidays arrive. The products sold are also less varied, namely only pineapple products and their derivatives such as pineapple chips, pineapple juice, pineapple candy, and others. So that visitors are not satisfied with the products sold because the products are less varied.

Peningkatan Kemampuan Komunikasi Bisnis Berbasis Visual Era Digital Untuk Usaha Kecil Kerajinan Di Kota Malang Dewantara, Rizki Yudhi; Afrianty, Tri Wulida; Pangestuti, Edriana; Susilo, Heru
Journal of Applied Community Engagement Vol 2 No 1 (2022): Journal of Applied Community Engagement (JACE)
Publisher : ISAS (Indonesian Society of Applied Science)

The use of video editing applications for business products that are used as business communication in the use of social media such as Facebook, Instagram, and marketplaces has been widely used by the public. Community Service activity seeks to provide deeper knowledge about the use of simple video making applications that have more positive meaning for all elements of society. The target members of this activity are small craft businesses and the members of a small business group in Malang City. Based on identification of the problem, found that small entrepreneurs have difficulty competing in visual marketing with medium and large entrepreneurs who have strong resources in funding. This activity is carried out starting from problem identification, visualization-based digital marketing socialization, as well as training and assistance in making simple product videos, implementing effective activities starting from August to November 2021. The result of this activity is the acceptance of knowledge transfer from academics to the community, especially small businesses. Implementing activities are lecturers assisted by students and practitioners in the field of visual communication.

Will Virtual Reality Experience Quality be an Alternative to Offline Visit Decision? Review of Literature on Tourist Behaviour on Instagram Social Media Kusumawati, Andriani; Pangestuti, Edriana; Rahayu, Karisma Sri
Media Konservasi Vol. 29 No. 3 (2024): Issue topic: Conservation of Nature and Culture Through Responsible Tourism
Publisher : Department of Forest Resources Conservation and Ecotourism - IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/medkon.29.3.340

Virtual reality is the latest addition to the tourism industry, leveraging advancements in Internet technology. The advent of Virtual Reality (VR) tourism technology offers a comprehensive portrayal of tourist destination details and mitigates customer apprehension or uncertainty by acquainting consumers with unfamiliar locales. Virtual reality is a highly captivating advancement in tourism marketing that enables consumers to immerse themselves in and encounter destinations in real-time. The objective of this study is that explains how virtual reality can be used to replace traditional offline decision-making processes in the tourism industry. This study employs a comprehensive review of existing literature on the utilisation of virtual reality and its influence on offline visitation choices. Subsequently, a conceptual framework and research hypotheses are formulated. This research paper explores the behaviour of tourists who engage in offline or virtual experiences. Multiple articles were assessed for future research advancements. The findings of this study reveal distinct patterns of tourist behaviour, particularly among millennials, in relation to their ability to adapt to technological advancements. The research findings are anticipated to offer both theoretical and practical benefits to stakeholders involved in tourism technology, particularly in its application as a marketing instrument.

Development of Tourism Destination Management in Oro-Oro Ombo Village, Batu City Pangestuti, Edriana; Susenohaji, Susenohaji; Susilowati, Susilowati; Widia, I Made Dewa; Prayitno, Gunawan; Ridlo, Mahmuddin
Journal of Indonesian Tourism and Development Studies Vol. 10 No. 3 (2022)
Publisher : Graduate School, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jitode.2022.010.03.03

Oro-oro Ombo Village has a strategic geographical and topographical position in Batu City. Located on the southern slopes of Mount Panderman, Batu City, it provides a potential panoramic view of Batu City from the top of the mountain. Many tourist destinations are scattered in this village, mostly on the slopes of Mount Panderman, an icon of Batu City. The obstacle faced is that the village government has not managed the destination properly through the Village-Owned Enterprise (BUMDes), precisely to seize the opportunity, as well as the operational and technical concept of the development. Researchers from the University of Brawijaya (UB) were invited by the Village Head to conduct a series of coordination meetings. The meeting focused on identifying the potential and strategies for its utilization to generate economic benefits. The researchers' initial activity from UB was carried out in 2021 by Doktor Mengabdi (DM) grant, with focus group discussion and observation. The study included identifying potential tourist spots within the Panderman Evergreen Tourism Area and its development as a New Icon of Batu City Tourism, which combines the concepts of recreation, education, conservation, and attraction innovation. The researchers also mapped stakeholders' roles and duties in the development of the Panderman Evergreen Tourism Area. A total of 19 destinations were identified. The development also focused on increasing the rest area to accommodate groups of tourists who use buses, with UB helping develop the Master Plan for the rest area and product creation center. The government of Batu City, State-Owned Forestry Company KPH Malang, Village Government, BUMDes, BUMD of Batu City, and community groups are the relevant stakeholders in mapping the tourist area of Oro-Oro Ombo Village. Research activities by UB is expected to have a positive impact on the development of tourism in Oro-Oro Ombo Village, by developing the master plan. BUMDes Oro-Oro Ombo expects UB to provide continuous assistance in tourism development further in implementing the plan. Keywords: BUMDes, Management, Tourist Destinations.

Strategi pengelolaan wisata pulau Lusi sebagai pengembangan kelestarian lingkungan di pulau lumpur Sidoarjo Prabandari, Kiswara Ayunda; Batoro, Jati; Pangestuti, Edriana
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 1 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020242613

Pulau Lusi adalah Pulau buatan yang dibentuk untuk menjawab permasalahan dari endapan lumpur yang dialirka di Muara Kali Porong. Pulau Lusi dikelola sebagai pengembangan keberlajutan dengan pemanfaatan lahan sebagai ekosistem mangrove serta menjadi salah satu pengembangan pariwisata di Kabupaten SIdoarjo. Wisata Pulau Lusi secara langsung memiliki manfaat pelestarian alam dan lingkungan dengan pendekatan edukasi dan ekonomi. Tujuan dari penelitian ini adalah mengidentifikasi pengelolaan dari Wisata Pulau Lusi yang selanjutnya sebagai acuan strategi pengembangan keberlanjutan lingkungan. Metode yang digunakan adalah metode kualitatif. Hasil penelitian menunjukkan bahwa terdapat beberapa hal yang harus ditingkatkan sehingga tata kelolanya dapat membaik dan pengembangannya objek wisata optimal, yaitu harus jelas untuk tupoksi pembagian tata kelola wisata antar pemerintah pusat, pemerintah daerah dan masyarakat sekitar dan diharapkan semua pihak terlibat dalam hal pengelolaan serta pengembangannya dalam hal ini Kementerian Kelautan dan Perikanan, Dinas Pemuda Olahraga dan Pariwisata Kabupaten Sidoarjo, serta masyarakat Desa Kadungpandan. Pada zaman media sosial harus ada akun khusus bagi promosi Pulau Lusi, agar objek wisata Pulau Lusi jangkauan pengenalan pada masyarakat lebih luas.

Analysis of Implementation of the Concept of Quality Tourism Development Tourism in the Framework of Supporting Marketing Tourism Village Pangestuti, Edriana; Supriono, Supriono; Bafadal, Aniesa; Fithriyah, Nabiila Rahayu
MIX: JURNAL ILMIAH MANAJEMEN Vol 15, No 1 (2025): MIX : Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/10.22441/jurnal_mix.2025.v15i1.002

Objectives: This study aims to analyze the implementation of the quality tourism concept in the development of Sidomulyo Tourism Village, East Java. Despite its potential as an alternative tourist destination, the application of quality tourism principles has not been fully optimized.Methodology: This research employs a descriptive qualitative method. Primary data were obtained through interviews and observations, while secondary data were collected from documents. The data analysis was conducted through four stages: data condensation, data presentation, and conclusion drawing.Findings: The study indicates that the development of Sidomulyo Tourism Village has been progressing well, particularly before the COVID-19 pandemic and the eruption of Mount Semeru. However, improvements are still needed, especially in infrastructure conditions. The implementation of quality tourism standards has begun but requires enhancement in safety and security, cleanliness, and accessibility.Conclusion: The application of the quality tourism concept in Sidomulyo Tourism Village is heading in a positive direction but remains suboptimal. Further improvements, particularly in infrastructure and service quality, are necessary to ensure sustainable tourism development.

Geopark Development Analysis in Acquiring UNESCO Global Geopark Status Supriono, Supriono; Pangestuti, Edriana; Allolinggi, Rahmat Putra
Journal of Indonesian Tourism and Development Studies Vol. 13 No. 1 (2025)
Publisher : Graduate School, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jitode.2025.013.01.02

The Maros-Pangkep Geopark is one of the geoparks in Indonesia. Designated as part of the national Geopark in 2018, Maros-Pangkep Geopark is currently selected as one of the candidates to become part of the UNESCO Global Geopark. This study aims to investigate the development of the Maros-Pangkep Geopark in its pursuit of UNESCO Global Geopark status, including the factors that support and hinder its progress. This study employs qualitative methods, utilizing data collection techniques that include interviews, observation, and documentation. The results of this study indicate that (1) The development carried out by the Maros-Pangkep Geopark in obtaining UNESCO Global Geopark status is quite good but needs to be improved, especially in the condition of existing public facilities, (2) The supporting factors in the development of the Maros-Pangkep Geopark are natural resources, accessibility, public facilities, community resources and policies, managers, completeness of documents, and support, (3) Inhibiting factors in the development of the Maros-Pangkep Geopark due to the COVID-19 pandemic, lack of funds, lack of human resources, and low levels of education and understanding public.

PENGARUH E-SERVICE QUALITY DAN E-RECOVERY SERVICE QUALITY TERHADAP E-CUSTOMER SATISFACTION DAN E-CUSTOMER LOYALTY Tambusai, Suci Rizka Khairuna; Suharyono, Suharyono; Pangestuti, Edriana
Profit: Jurnal Adminsitrasi Bisnis Vol. 13 No. 2 (2019): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

The purpose of this study is to find the impact of e-service quality and e-recovery service quality on e-customer satisfaction and e-customer loyalty in Shopee's online marketplace. This research was triggered by the increasing number of Shopee application users resulting in complaints on the services provided. This research is a type of causal research with a quantitative approach.. The sampling method is purposive sampling counted 113 responder. Data analysis in this study used the path analysis method with the help of PLS. The results of this study indicate that e-service quality and e-recovery service quality have a significant and positive effect on e-customer satisfaction and e-customer loyalty.

PARTISIPASI MASYARAKAT DALAM PENGELOLAAN OBJEK DAN DAYA TARIK WISATA KORIDOR JALUR LINTAS SELATAN KABUPATEN MALANG Ramanda, Pramadika; Hakim, Luchman; Pangestuti, Edriana
Profit: Jurnal Adminsitrasi Bisnis Vol. 14 No. 1 (2020): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

Local community participation in tourism development has been identified crucial, but it was few discussed in South Malang Regency, East Java. The purpose of this study is to examine the role of the community in the development of natural tourism attraction along Southern corridors on East East Java from Balekambang to Sendang Biru. Field survey and interviews were implemented to generate infromation related to the types of local community participation in tourism along the corridor. This research shows that there are two important bodies in natural resources management that influeces the management of recreation sites mnagament, namely Office of Tourism of Malanag Regency and Perhutani KPH Malang. The form of community participation in the JLS Beach Tourism Corridor in South Malang tends to be dominated by the functional participation model. This participation model forms a community to jointly develop, give advice and plan tourist destinations as a form of appreciation for the existence of local community institutions but the decision makers in planning tourist destinations are dominated by parties outside the community, namely Perhutani.

ECOLODGE SEBAGAI SARANA AKOMODASI PARIWISATA BERKELANJUTAN Aprilia Kumaji, Rahma; Hakim, Luchman; Pangestuti, Edriana
Profit: Jurnal Adminsitrasi Bisnis Vol. 15 No. 1 (2021): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

Ecotourism needs accommodation that simple, comfortable, provides unique nature experience, and of course ecologically acceptable. Ecolodges is one of the options for tourist who wants their accomodation to be environmentally friendly. That is why, ecolodge needs to be managed with sustainability principles. This literature review uses a systematic literature review approach. Empirical articles on the topic of ecolodge published between 2009 and 2019 were obtained from three reputable journal portals, totaling 56 articles. The articles are reduced to nine articles which are empirical articles, in English, and having ecolodge as the object of their research. The purpose of this literature review is to see the results of Ecolodge related research that has been conducted. This paper finds that several studies highlight the importance of standardization, solid governance, and partnership for ecolodge development. Other researches addresses the importance of local communities' perception and their capacity building development. Some studies also specifically address ecolodge as a form of indigenous tourism. Findings from several studies also indicate the importance of consumer satisfaction for effectiveness and efficiency in ecolodge management. This paper suggests that in future research directions should be conducted with more involvement from other stakeholders to evaluate ecolodge performance in various aspects.

Co-Authors Aditya Satriawan, Aditya Allolinggi, Rahmat Putra Andriani Kusumawati Aprilia Kumaji, Rahma Artono, Gigih Bafadal, Aniesa Fithriyah, Nabiila Rahayu Gunawan Prayitno Hermawan, Romy Heru Susilo Jati Batoro Kurniatun, Eni Luchman Hakim Prabandari, Kiswara Ayunda Rahayu, Karisma Sri Ramanda, Pramadika Ridlo, Mahmuddin Rizki Yudhi Dewantara, Rizki Yudhi Suharyono Suharyono Supriono Supriono Supriono Supriono Susenohaji, Susenohaji Susilowati Susilowati Tambusai, Suci Rizka Khairuna Tri Wulida Afrianty Widia, I Made Dewa Yusri Abdillah

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