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All Journal Jurnal Kompetitif EQIEN - JURNAL EKONOMI DAN BISNIS E-Mabis: Jurnal Ekonomi Manajemen dan Bisnis Jurnal Ilmiah Ekonomi Global Masa Kini Jurnal Abdimas Mandiri Jurnal Aplikasi Manajemen dan Bisnis (JAMB) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Strategi : Jurnal Manajemen
Septianti, Dian
Universitas Tridinanti
Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

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ANALISIS PENGARUH KUALITAS PELAYANAN E-COMMERCE SHOPEE TERHADAP KEPUASAN KONSUMEN SHOPEE INDONESIA PADA MAHASISWA FAKULTAS EKONOMI UNIVERSITAS TRIDINANTI PALEMBANG PENGGUNA SHOPEE Nyayu Khairani Putri; Dian Septianti; Nina Fitriana
JURNAL KOMPETITIF Vol 11, No 2: Edisi Juli-Desember 2022
Publisher : Fakultas Ekonomi Universitas Tridinanti Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52333/kompetitif.v11i2.987

Abstract

The purpose of this research is to analyze the effect of Shopee's E-Commerce service quality on Shopee Indonesia's consumer satisfaction on students of the Faculty of Economics, Tridinanti University, Palembang, Shopee users. The variables used in this study are service quality which consists of efficiency, fullfilment, reliability, privacy, responsiveness, compensation, and contacts. The population in this study ware people who had used Shopee, while the study sample was 100 respondents. Multiple Regression Analysis is a data analysis technique in this study using the IBM SPSS Statistics 22 application. The results showed that there was a significant effect of efficiency, reliability, privacy, responsiveness, and contact on customer satisfaction. On the other hand, fullfilment and compensation on customer satisfaction have no significant effect.Keywords: Service Quality and Customer Satisfaction
Pengaruh Lingkungan Kerja, Kepemimpinan, dan Disiplin Kerja terhadap Prestasi Kerja Pegawai Sekretariat Daerah Kabupaten Empat Lawang Nyayu Khairani Putri; Dian Septianti; Fatimah Azzahra
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 5 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i5.560

Abstract

The aim was carried out by the author with the aim of knowing and analyzing the influence of the work environment, leadership, and work discipline on the work performance of the employees of the Regional Secretariat of Empat Lawang Regency either partially or simultaneously. The research method used in this study is a quantitative method using questionnaires distributed to respondents. Test the quality of the data using the validity test, reliability test, normality test. The analysis used is descriptive analysis and inferential analysis using statistical calculations with multiple regression formulas, coefficient of determination, partial test and simultaneous test. The population in this study were all employees of the Regional Secretariat of Empat Lawang Regency, totaling 59 people. The results of the analysis and discussion obtained that the work environment has a significant effect on the work performance of the Regional Secretariat of Empat Lawang Regency employees. Leadership has a significant effect on the work performance of the Regional Secretariat of Empat Lawang Regency employees. Work discipline has a significant effect on the work performance of the Regional Secretariat of Empat Lawang Regency employees. The work environment, leadership, and work discipline have a significant effect on the work performance of the employees of the Regional Secretariat of Empat Lawang Regency.
ANALISIS SELF ACTUALIZATION, SOFT SKILL DAN IKLIM ORGANISASI TERHADAP MOTIVASI KERJA Dian Septianti; Muhni Pamuji
Strategi : Jurnal Manajemen Vol 12 No 1 (2022): Strategi : Jurnal Manajemen - Publish April
Publisher : Universitas Tridinanti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52333/strategi.v12i1.367

Abstract

Motivasi merupakan dorongan yang berasal dari dalam diri seseorang untuk melakukan atau tidak melakukan sesuatu. Motivasi kerja dianggap penting karena diharapkan setiap individu mau bekerja keras dan semangat untuk mencapai kinerja karyawan yang tinggi. Terdapat banyak faktor yang mempengaruhi motivasi kerja, namun dalam penelitian ini hanya membahas beberapa diantaranya antara lain self actualization, soft skill dan iklim organisasi. Self actualization merupakan kemampuan individu untuk menggali dan mengembangkan segenap potensi yang dimiliki untuk menjadi dapat diri sendiri dan untuk meningkatkan kualitas hidupnya, serta self actualization merupakan kebutuhan yang paling tinggi. Sedangkan soft skill merupakan salah satu kunci penting yang dapat membantu seseorang dalam mendorong motivasi. Faktor lainnya yaitu iklim organisasi mempunyai partisipasi yang sangat signifikan terhadap setiap individu karyawan dalam organisasi, dan pada akhirnya berdampak pada motivasi kerja. Desain yang digunakan dalam penelitian ini termasuk jenis penelitian deskripsi kualitatif.
Co-Authors Agung Anggoro Seto Agustina Marzuki Armereo, Crystha Fatimah Azzahra Melia Frastuti Muhni Pamuji Nina Fitriana Noviantoro, Djatmiko Nyayu Khairani Putri Nyayu Khairani Putri Patri Hasni