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All Journal Journal of Governance and Public Policy JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Kemudi NUSANTARA : Jurnal Ilmu Pengetahuan Sosial JISIP: Jurnal Ilmu Sosial dan Pendidikan Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Teknologi Informasi dan Komunikasi The Indonesian Journal of Politics and Policy (IJPP) Edu Society: Jurnal Pendidikan, Ilmu Sosial dan Pengabdian Kepada Masyarakat Provider Jurnal Ilmu Pemerintahan (PROJIP) Innovative: Journal Of Social Science Research IJSPPS: Indonesian Journal of Social Politic and Policy Studies
Yulyana, Eka
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Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Public Health Social Sciences Other

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Journal : IJSPPS: Indonesian Journal of Social Politic and Policy Studies

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COMPARATIVE ANALYSIS OF THE QUALITY OF E-KTP MAKING SERVICES IN CISAUK DISTRICT, TANGERANG REGENCY AND CIPUTAT TIMUR DISTRICT, TANGERANG SELATAN CITY Putri Cahyani, Lisa; Yulyana, Eka
INDONESIAN JOURNAL OF SOCIAL POLITIC AND POLICY STUDIES Vol. 1 No. 01 (2024): SOCIAL POLITIC AND POLICY
Publisher : KELOMPOK KOMUNITAS LABORATORIUM PENELITIAN-COMMUNITY OF RESEARCH LABORATORY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69957/ijspps.v1i01.1702

Abstract

The Cisauk District Office and East Ciputat District Office are extensions of the Disdukcapil to help meet the needs of the local community, especially in the service of making Resident Identity Cards (KTP). The aim of this research is to determine and analyze the comparison of the quality of services for making electronic Identity Cards (e-KTP) in Cisauk District, Tangerang Regency and East Ciputat District, South Tangerang City. In this research, researchers used the service quality theory from Zeithaml et.al which refers to 5 dimensions, namely direct evidence (tangible), reliability, responsiveness, assurance and empathy. This research uses a qualitative descriptive research design using primary and secondary data collection techniques by conducting interviews, literature studies and observations. Interviews were conducted with service staff and the community as service recipients. The research results show that the quality of e-KTP making services in Cisauk District and East Ciputat District based on the theory used is quite good. However, there are still problems such as servers suddenly having problems, this can hamper the e-KTP service process.
Co-Authors ., Haerana Ardiani, Naila Rizka Aryani, Lina Atthahara, Haura Congge, Umar Dwi Lestari, Galuh Putri Febriantin, S.IP., M.IPol., Kariena Febriyanah, Febriyanah Gun Gun Gumilar Hari Akbar, Muhammad Karinda, Kisman Lolita Deby Mahendra Putri Maulana, Moh Alfian Muhajir, Muhammad Zaenal Muhajir Nababan, Rudyk Prameswari, Indri Annisa Priyanti, Evi Putri Cahyani, Lisa Rahayu, Annisa Febrianty Rahman Rahman Rosadi, Siti Fatimah Srihardiyanti SAFITRI, LIDIA Savina, Aura Suhardiman Syamsu, Suhardiman Syiami, Risa Fitria Wiyana Puspita Ningrum