Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
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This Author published in this journals
All Journal International Journal of Applied Business and International Management International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH)
Rachmat Suyanto
Bandung Islamic University
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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An Integrated Multi-Aspect Feasibility Model for Healthcare Clinic Development: Evidence from Dental Clinic Investment in Indonesia Dianti Moelya; Tasya Aspiranti; Rachmat Suyanto
International Journal of Applied Business and International Management Vol 11, No 2 (2026): August 2026
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v11i2.4561

Abstract

Healthcare clinic development requires investment decisions that consider both financial and non-financial factors. This study develops and applies an integrated multi-aspect feasibility model to evaluate a proposed dental clinic investment in Bandung, Indonesia. A descriptive mixed-method approach was employed using primary data from interviews and observations and secondary data from official sources. Feasibility was assessed using an AHP-based weighted scoring approach within a Multi-Criteria Decision-Making (MCDM) framework, incorporating marketing, operational, human resource (HR), legal, environmental, and financial dimensions. The results indicate that all aspects are feasible to highly feasible, with scores of 4.4 (marketing), 4.2 (operational), 4.0 (HR), 4.2 (legal), 4.4 (environmental), and 4.5 (financial), resulting in an overall feasibility score of 4.29. Financial analysis further confirms project viability, with positive Net Present Value (NPV) across all scenarios, an Internal Rate of Return (IRR) of 14%–21%, exceeding the 9.9% cost of capital, and a Payback Period (PP) of four years. These findings demonstrate that the proposed integrated multi-aspect feasibility model provides a comprehensive and systematic framework for healthcare investment decision-making by integrating financial and non-financial considerations to support more informed and sustainable healthcare facility development. 
The Association Between e-WOM Dimensions and Patient Loyalty Irfan Fadillah Ramadhan; Naufal Fakhri Nugraha; Ratih Tresnati; Rachmat Suyanto
International Journal of Management, Entrepreneurship, Social Science and Humanities Vol. 10 No. 1 (2026): July - December Volume
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/ijmesh.v10i1.4439

Abstract

Hospitals are health service institutions that provide comprehensive medical services including inpatient, outpatient, and emergency care. In the era of digital communication, electronic word of mouth has become an important factor influencing patients’ perceptions and loyalty toward health services. This study aims to examine the influence of electronic word of mouth dimensions—Concern for Others, Expressing Positive Feelings, and Helping the Company—on patient loyalty at Muhammadiyah Bandung Hospital. This research employed a quantitative approach using a cross-sectional design. Data were collected through questionnaires distributed to outpatients at the internal medicine polyclinic. The data were analyzed using descriptive analysis and multiple linear regression. The results indicate that Concern for Others (mean = 3.52), Expressing Positive Feelings (mean = 3.48), Helping the Company (mean = 3.55), and Patient Loyalty (mean = 3.40) are all categorized as high.
Co-Authors Dianti Moelya Irfan Fadillah Ramadhan Naufal Fakhri Nugraha Ratih Tresnati Tasya Aspiranti