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All Journal ProBisnis : Jurnal Manajemen
Shoalihin Shoalihin
Sekolah Tinggi Ilmu Ekonomi Yapis, Indonesia
Humanities Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Pengaruh Gaya Kepemimpinan Situasional Komandan Regu terhadap Kinerja Operasional Personil Dinas Pemadam Kebakaran Kabupaten Dompu Muh Mustian; Nurul Hayat; Shoalihin Shoalihin
ProBisnis : Jurnal Manajemen Vol. 17 No. 4 (2026): August: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

This study aims to enhance knowledge in the fields of human resource management and leadership, as well as to provide practical contributions toward improving the operational performance of the Fire and Rescue Service. The main issue addressed in this study concerns the operational performance of personnel at the Dompu Regency Fire and Rescue Service, including differences in preparedness levels among teams, variations in response speed when dealing with fire incidents, and inconsistencies in coordination and communication patterns during operations. This research employed a quantitative method with an explanatory (causal-comparative) approach. The study population consisted of all members of the fire brigade within the Fire and Rescue Service, totaling 40 personnel who were selected as respondents using a total sampling technique. Data were collected through observation and the distribution of physical questionnaires and were subsequently analyzed using SPSS. The results indicate that the situational leadership style of team commanders has a positive and significant effect on the operational performance of personnel at the Dompu Regency Fire and Rescue Service, with a significance value of 0.000 (0.000 < 0.05).
Analisis Manajemen Kinerja Berbasis SOP dalam Meningkatkan Produktivitas Karyawan Cafe Terserah Dompu Nurul Hardianti; Muh. Syahru Ramadhan; Shoalihin Shoalihin
ProBisnis : Jurnal Manajemen Vol. 17 No. 4 (2026): August: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Penelitian ini bertujuan untuk menganalisis implementasi manajemen kinerja berbasis Standard Operating Procedure (SOP) dan dampaknya terhadap produktivitas karyawan, serta mengeksplorasi hambatan operasional di Cafe Terserah Dompu. Penelitian ini menggunakan metode kualitatif deskriptif analitis dengan pengumpulan data melalui wawancara mendalam, observasi, dan studi dokumentasi terhadap informan yang dipilih secara purposive sampling. Hasil penelitian menunjukkan bahwa penerapan SOP berdampak baik pada peningkatan produktivitas karyawan. Hal ini terindikasi dari minimalnya tingkat kesalahan kerja, tercapainya target harian, peningkatan kedisiplinan jadwal shift, dan efisiensi kecepatan pelayanan. Standardisasi ini berhasil menciptakan alur kerja yang terstruktur dan mengeliminasi ambiguitas peran antarpegawai. Meskipun dihadapkan pada kendala operasional seperti lonjakan pelanggan mendadak (peak hours) dan keterbatasan jumlah staf yang menuntut penyesuaian situasional (situational adjustment) serta rangkap tugas, draf SOP awal tetap berfungsi penting sebagai jangkar stabilitas kerja. Kesimpulannya, penerapan SOP terbukti efektif dalam mendongkrak produktivitas dan efisiensi operasional kafe, di mana fleksibilitas situasional yang terjadi merupakan bentuk adaptasi strategis guna mempertahankan kepuasan konsumen.
Co-Authors Muh Mustian Muh. Syahru Ramadhan Nurul Hardianti Nurul Hayat