Article Per Year (5 Year)
p-Index From 2021 - 2026
2.635
P-Index
This Author published in this journals
All Journal SEIKO : Journal of Management & Business ProBisnis : Jurnal Manajemen IIJSE Advances in Management & Financial Reporting Advances in Community Services Research JIMEK Economics and Digital Business Review
Nurul Hayat
1Prodi Manajemen, Sekolah Tinggi Ilmu Ekonomi Yapis
Humanities Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences Other

Published : 17 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 17 Documents
Search

 1   2 
Development of Android-Based Digital Local Tourism Management System (DLTMS): Tourism Marketing Strategy in Dompu Regency Yeye Suhaety; Nurul Hayat
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 2 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.6168

Abstract

This research aims to develop a mobile-based Digital Local Tourism Management System (DLTMS) platform as a means to introduce and make it easier for tourists to find tourist destinations in Dompu Regency. The application with the name Pasaka displays several natural, cultural, and culinary attractions, namely: Lakey Beach, Satonda Island, Pacoa Jara, Rimpu Festival, Cera Labu, and other tourist destinations in Dompu Regency. This application has interesting features such as a description of cultural tourist attractions, culinary tourism, regional superior products, and regional cultural events throughout the year. This research uses a Research and Development (R&D) approach. Research and Development (R&D) is research used to produce a specific product. The researcher focuses on an application as well as a guide to Android-based tourism objects that every user will use. The results of the image display on this application are clear and not broken and complete with the caption of the written image. This application is very useful for tourists who want to visit. Therefore, the Pasaka application can help make it easier for them to find out the location of tourist attractions and a marketing strategy to promote tourism destinations in Dompu Regency.
Public Service Responsiveness and Reliability on Public Satisfaction: A Study at the Dompu Subdistrict Government Office, Indonesia Amelia Catur Pratiwi; Nurul Hayat; Rizky Ramadhan
Advances in Management & Financial Reporting Vol. 4 No. 2 (2026)
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/amfr.v4i2.753

Abstract

Purpose: This study aims to evaluate and analyze the effect of responsiveness and reliability of public services on public satisfaction with the Dompu Subdistrict Government. The study hypothesizes that both responsiveness and reliability have a positive and significant influence on public satisfaction. Research Method: This study used a quantitative approach with an explanatory research design. Primary data were collected through questionnaires distributed to 60 service users at the Dompu Subdistrict Government, selected using purposive sampling. The research variables were responsiveness and reliability as independent variables, and public satisfaction as the dependent variable. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Results and Discussion: The findings show that responsiveness and reliability have a positive and significant effect on public satisfaction. Reliability, particularly data accuracy and consistency of service procedures, was found to be the more dominant factor compared with responsiveness. Together, responsiveness and reliability explain 64.7% of the variation in public satisfaction. Implications: The results indicate that improving public satisfaction requires synergy between responsive service delivery and accurate, consistent administrative performance. Future studies are recommended to include other dimensions of service quality to provide a more comprehensive understanding of factors affecting public satisfaction. Originality: This study provides empirical evidence on the dominant role of reliability in shaping public satisfaction within subdistrict-level public services, specifically in the Dompu Subdistrict Government.
Peran Mediasi Burnout pada Pengaruh Beban Kerja terhadap Turnover Intention (Studi pada Karyawan CV. Nusantara Dompu Madaprama) Desi Ratnasari; Nurul Hayat; Ibrahim Zakariah
SEIKO : Journal of Management & Business Vol 8, No 2 (2025): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v8i2.9926

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh beban kerja terhadap turnover intention karyawan, dengan burnout sebagai variabel mediasi pada perusahaan air mineral CV. Nusantara Dompu Madaprama. Penelitian ini menggunakan pendekatan kuantitatif dengan metode analisis jalur (path analysis) melalui bantuan perangkat lunak SmartPLS. Data dikumpulkan dari karyawan bagian produksi dan distribusi menggunakan kuesioner terstruktur. Hasil penelitian menunjukkan bahwa beban kerja berpengaruh positif dan signifikan terhadap burnout dan turnover intention. Selain itu, burnout juga berpengaruh positif dan signifikan terhadap turnover intention, serta memediasi hubungan antara beban kerja dan turnover intention. Temuan ini mengindikasikan bahwa beban kerja yang tinggi tidak hanya mendorong niat karyawan untuk keluar secara langsung, tetapi juga melalui peningkatan burnout. Implikasi manajerial dari penelitian ini menunjukkan pentingnya pengelolaan beban kerja dan pencegahan burnout sebagai strategi mempertahankan karyawan serta menekan tingkat turnover pada perusahaan. Kata Kunci: Beban Kerja, Burnout, Turnover Intention, Karyawan, Industri Air Mineral.
Analisis Efektivitas Kinerja Pegawai Dalam Meningkatkan Prestasi Kerja Putri Nabila; Nurul Hayat , Ibrahim Zakariah
SEIKO : Journal of Management & Business Vol 8, No 2 (2025): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v8i2.9544

Abstract

Efektivitas kinerja pegawai merupakan kunci untuk meningkatkan prestasi kerja di tingkat pemerintahan desa. Penelitian ini menganalisis fenomena tersebut di Kantor Desa Baka Jaya menggunakan pendekatan kualitatif. Melalui metode wawancara, observasi, dan dokumentasi yang divalidasi dengan triangulasi, penelitian ini menemukan bahwa kinerja yang efektif ditandai oleh disiplin dan tanggung jawab adalah hasil dari sinergi antara faktor formal dan non-formal. Faktor formal berupa struktur organisasi yang jelas, sementara faktor non-formal mencakup budaya kerja kolegial, kepemimpinan partisipatif, dan motivasi sosial yang kuat dari para pegawai. Kombinasi ini terbukti meningkatkan prestasi kerja yang terukur dari ketepatan waktu, dedikasi, serta inisiatif dalam pelayanan. Penelitian ini berimplikasi bahwa strategi peningkatan kualitas pelayanan desa harus menyeimbangkan antara perbaikan sistem administratif dengan investasi pada pembangunan modal sosial dan kepemimpinan yang suportif. Kata Kunci: Efektivitas Kinerja; Kinerja Pegawai; Prestasi Kerja.
Pengaruh kualitas layanan terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai variabel mediasi PT. JNT cabang Dompu Muhamad Gilang Heriawan; Nurul Hayat; Ibrahim Zakariah
ProBisnis : Jurnal Manajemen Vol. 17 No. 2 (2026): April: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk menganalisis dan membuktikan secara empiris pengaruh kualitas layanan terhadap loyalitas pelanggan, serta menguji peran kepuasan pelanggan sebagai variabel mediasi pada pelanggan PT. J&T Express Cabang Dompu. Penelitian ini menggunakan pendekatan kuantitatif dengan desain eksplanatori (explanatory research). Lokasi penelitian dipusatkan di Kabupaten Dompu, Nusa Tenggara Barat. Teknik pengambilan sampel menggunakan non-probability sampling dengan metode purposive sampling, melibatkan 126 responden yang memenuhi kriteria berusia minimal 17 tahun dan memiliki pengalaman menggunakan jasa minimal dua kali. Pengumpulan data dilakukan melalui penyebaran kuesioner tertutup berskala Likert. Analisis data dilakukan menggunakan metode Structural Equation Modeling (SEM) berbasis Partial Least Square (PLS) dengan bantuan perangkat lunak SmartPLS untuk menguji model pengukuran dan model struktural. Hasil analisis menunjukkan kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan pelanggan dan loyalitas pelanggan. Kepuasan pelanggan juga terbukti memiliki pengaruh positif dan signifikan terhadap loyalitas pelanggan. Temuan utama penelitian ini mengonfirmasi bahwa kepuasan pelanggan mampu memediasi hubungan antara kualitas layanan dan loyalitas pelanggan secara signifikan. Hal ini mengindikasikan bahwa persepsi kualitas layanan yang baik akan lebih efektif membentuk loyalitas apabila berhasil menciptakan kepuasan pelanggan terlebih dahulu. Implikasi praktis dari temuan ini menyarankan bagi manajemen PT. J&T Express Cabang Dompu untuk memprioritaskan peningkatan dimensi keandalan (reliability) dan responsivitas dalam menangani keluhan guna memaksimalkan kepuasan pelanggan sebagai kunci retensi. Bagi penelitian selanjutnya, direkomendasikan untuk memperluas cakupan wilayah penelitian atau menambahkan variabel lain seperti harga dan kepercayaan merek yang mungkin turut memengaruhi loyalitas dalam industri logistik.
Strategi Pimpinan dalam meningkatkan Motivasi Kerja Pegawai untuk mengoptimalkan Kinerja Pelayanan Dinas Ketahanan Pangan Ta’jiah Ta’jiah; Nurul Hayat; Risca Ariska Ramadhan
Advances in Management & Financial Reporting Vol. 4 No. 1 (2026)
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/amfr.v4i1.725

Abstract

Tujuan: menganalisis strategi pimpinan dalam meningkatkan motivasi kerja pegawai guna mengoptimalkan kinerja pelayanan di Dinas Ketahanan Pangan Kabupaten Dompu. Metode Penelitian: Penelitian ini menggunakan pendekatan kualitatif deskriptif. Penelitian ini dilakukan di Kabupaten Dompu dengan teknik purposive sampling yang melibatkan Kepala Dinas sebagai informan kunci serta Sekretaris dan staf sebagai informan pendukung. Data dikumpulkan melalui observasi partisipatif, wawancara mendalam, dan studi dokumentasi, yang kemudian dianalisis menggunakan model interaktif Miles, Huberman, dan Saldaña. Hasil dan Pembahasan: pimpinan menerapkan tiga strategi utama: gaya kepemimpinan partisipatif-persuasif, pemberian reward nonfinansial melalui apresiasi simbolik, serta penanganan demotivasi melalui konseling humanis. Strategi ini terbukti efektif meningkatkan Indeks Kepuasan Masyarakat (IKM) dengan memicu Organizational Citizenship Behavior (OCB) pegawai meskipun dalam keterbatasan anggaran birokrasi. Implikasi: Pendekatan personal dan psikologis lebih efektif dibandingkan dengan pendekatan formal-legalistik dalam budaya organisasi yang kental dengan nilai kekeluargaan. Disarankan bagi instansi pemerintah untuk memperkuat kapasitas manajerial pimpinan dalam aspek pembinaan SDM secara humanis, serta bagi peneliti untuk selanjutnya menguji efektivitas strategi ini secara kuantitatif di sektor pemerintahan lainnya.
Pengaruh Variasi Menu, Suasana Cafe Dan Service Quality Terhadap Kepuasan Konsumen Pada Cafe Fatma Lakey Dompu Rika Hardianti; Nurul Hayat, Risca Ariska Ramadhan
SEIKO : Journal of Management & Business Vol 8, No 2 (2025): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v8i2.9927

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh variasi menu, suasana café, dan service quality terhadap kepuasan konsumen pada Café Fatma Lakey Dompu. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan teknik pengumpulan data melalui kuesioner, observasi, dan dokumentasi. Sampel dalam penelitian ini berjumlah 90 responden yang dipilih menggunakan teknik accidental sampling. Hasil analisis data menunjukkan bahwa secara parsial, variabel service quality berpengaruh signifikan terhadap kepuasan konsumen, sedangkan variasi menu dan suasana café tidak berpengaruh signifikan. Namun, secara simultan ketiga variabel tersebut berpengaruh signifikan terhadap kepuasan konsumen. Koefisien determinasi (R²) sebesar 41,7% menunjukkan bahwa kepuasan konsumen dapat dijelaskan oleh variasi menu, suasana café, dan service quality, sementara sisanya dipengaruhi oleh faktor lain. Temuan ini menegaskan pentingnya peningkatan kualitas pelayanan sebagai faktor utama dalam membangun kepuasan dan loyalitas pelanggan pada Café Fatma Lakey Dompu. Kata Kunci: Variasi Menu, Suasana Café, Service Quality, Kepuasan Konsumen.
The Effect of Digital Technology Use on Employee Productivity through Work Stress as a Mediating Variable Salim Setiawan; Nurul Hayat; Desi Rubiyanti
Advances in Community Services Research Vol. 4 No. 2 (2026)
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/acsr.v4i2.1025

Abstract

Purpose: This study aims to examine the effect of digital technology use on employee productivity, with work stress acting as a mediating variable at the Kelurahan Offices in Dompu District. Research Method: This quantitative research utilized a sample of 77 employees from six kelurahan offices. Data were collected via questionnaires and analyzed using the Partial Least Squares-Structural Equation Modeling (PLS-SEM) method. Results and Discussion: The analysis shows that digital technology use has a positive, significant direct effect on employee productivity, while simultaneously increasing work stress. Furthermore, work stress directly affects productivity and serves as a mediating variable that bridges the relationship between digital technology and employee productivity. Implications: The dynamics of productivity improvement due to digital technology are highly influenced by the work stress experienced during adaptation. Relevant institutions should conduct periodic technology training and adjust workloads to minimize adaptation tension (technostress). Originality: This research uniquely highlights the dual-edged impact of digitalization within the specific context of local government administration, providing empirical evidence on technostress as a crucial mediator.
The Village Head’s Leadership Style and Its Impact on the Effectiveness of Community Empowerment Programs through Community Participation Sri Maryani; Nurul Hayat; Shoalihin Shoalihin
Advances in Management & Financial Reporting Vol. 4 No. 3 (2026)
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/amfr.v4i3.1003

Abstract

Purpose: This study aims to examine the effect of the village head's leadership style on the effectiveness of community empowerment programs, including the mediating role of community participation. Research Method: Using a quantitative correlational design, data were collected via Likert-scale questionnaires from 91 purposively sampled respondents from a population of 1,063 in Rababaka Village. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS 3.0. Results and Discussion: The findings reveal that leadership style has a positive and significant effect on both program effectiveness and community participation. Moreover, community participation significantly influences program effectiveness and effectively mediates the relationship between leadership style and program effectiveness. Implications: These findings suggest that village governments should abandon top-down approaches in favor of empathetic and inclusive leadership to foster active citizen involvement. Future research should expand the geographical scope and employ mixed-methods approaches. Originality: This study uniquely identifies community participation not merely as an administrative requirement but as a crucial mediating mechanism that bridges leadership vision and program success within the specific socio-cultural dynamics of Rababaka Village.
Pengaruh Gaya Kepemimpinan Situasional Komandan Regu terhadap Kinerja Operasional Personil Dinas Pemadam Kebakaran Kabupaten Dompu Muh Mustian; Nurul Hayat; Shoalihin Shoalihin
ProBisnis : Jurnal Manajemen Vol. 17 No. 4 (2026): August: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to enhance knowledge in the fields of human resource management and leadership, as well as to provide practical contributions toward improving the operational performance of the Fire and Rescue Service. The main issue addressed in this study concerns the operational performance of personnel at the Dompu Regency Fire and Rescue Service, including differences in preparedness levels among teams, variations in response speed when dealing with fire incidents, and inconsistencies in coordination and communication patterns during operations. This research employed a quantitative method with an explanatory (causal-comparative) approach. The study population consisted of all members of the fire brigade within the Fire and Rescue Service, totaling 40 personnel who were selected as respondents using a total sampling technique. Data were collected through observation and the distribution of physical questionnaires and were subsequently analyzed using SPSS. The results indicate that the situational leadership style of team commanders has a positive and significant effect on the operational performance of personnel at the Dompu Regency Fire and Rescue Service, with a significance value of 0.000 (0.000 < 0.05).
Co-Authors Aenul Wahtan Amelia Catur Pratiwi Annisa Asmawati Asmawati Bambang Haryanto Desi Ratnasari Desi Rubiyanti Dian Urna Fasihat Hermansyah Hermansyah Ibrahim Zakariah Ibrahim Zakariah Indah Andriani irfan Irfan Mi’rajatul Wahidah Muh Mustian Muhamad Gilang Heriawan Putri Nabila Rika Hardianti Risca Ariska Ramadhan Rizky Ramadhan Salim Setiawan Shoalihin Shoalihin Shoalihin Shoalihin Shoalihin Shoalihin Sri Maryani Sumarni Sumarni Ta’jiah Ta’jiah Tisha Surya Afina Yeye Suhaety