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Anggun Yolistina
Universitas Sangga Buana YPKP, Bandung, Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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INCLUSIVE WORKFORCE DEVELOPMENT FOR COMMUNITY-ORIENTED SMES Anggun Yolistina; Nyoman Dwika Ayu Amrita
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 2 No. 4 (2025): Kriez Academy - April
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Inclusive Workforce Development for Community-Oriented SMEs addresses an increasingly practical concern in mission-driven and community-oriented organizations. Organizations may introduce visible programs, digital tools, or partnership arrangements, yet outcomes remain uneven when responsibilities and feedback routines are weak. This article treats inclusive workforce development as an organizational capability that must be translated into repeatable decisions rather than as a one-time initiative. Aims: The article develops a conceptual framework linking inclusive workforce development with task competence, retention, and engagement. It also identifies governance conditions and implementation risks that can strengthen or weaken those relationships. Review Approach: An integrative conceptual review is used to connect established perspectives from human capital, employee engagement, organizational commitment, and capability development. The manuscript does not claim original survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four operating mechanisms—role clarity, practice-based learning, coaching and feedback, and recognition and progression—and proposes a staged pathway for diagnosis, pilot implementation, review, and scale. The central conclusion is that performance improves when information, decision rights, and learning routines are aligned with the needs of the people who use and deliver the service. Contribution: The contribution is a practical, testable structure for assessing inclusive workforce development in resource-constrained settings without assuming that technology, communication, or formal policy automatically creates capability.
DIGITAL ENGAGEMENT ANALYTICS FOR MICRO-ENTERPRISE NETWORKS Farida Yulianty; Anggun Yolistina
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 2 No. 7 (2025): Kriez Academy - July
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Digital Engagement Analytics for Micro-Enterprise Networks addresses an increasingly practical concern in digital platforms used by cooperatives and local enterprises. Organizations may introduce visible programs, digital tools, or partnership arrangements, yet outcomes remain uneven when responsibilities and feedback routines are weak. This article treats digital engagement analytics as an organizational capability that must be translated into repeatable decisions rather than as a one-time initiative. Aims: The article develops a conceptual framework linking digital engagement analytics with adoption, trust, and transaction completion. It also identifies governance conditions and implementation risks that can strengthen or weaken those relationships. Review Approach: An integrative conceptual review is used to connect established perspectives from digital transformation, technology acceptance, information governance, and platform ecosystems. The manuscript does not claim original survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four operating mechanisms—usable interface design, reliable identity and transaction records, transparent data practices, and assisted digital access—and proposes a staged pathway for diagnosis, pilot implementation, review, and scale. The central conclusion is that performance improves when information, decision rights, and learning routines are aligned with the needs of the people who use and deliver the service. Contribution: The contribution is a practical, testable structure for assessing digital engagement analytics in resource-constrained settings without assuming that technology, communication, or formal policy automatically creates capability.
OPEN INNOVATION AND COMMUNITY CO-CREATION FOR LOCAL DEVELOPMENT PROJECTS Faisal Matriadi; Anggun Yolistina
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 2 No. 11 (2025): Kriez Academy - November
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Open Innovation and Community Co-Creation for Local Development Projects addresses an increasingly practical concern in social enterprises and community entrepreneurship ecosystems. Organizations may introduce visible programs, digital tools, or partnership arrangements, yet outcomes remain uneven when responsibilities and feedback routines are weak. This article treats open innovation and co-creation as an organizational capability that must be translated into repeatable decisions rather than as a one-time initiative. Aims: The article develops a conceptual framework linking open innovation and co-creation with innovation readiness, problem-solving speed, and capability accumulation. It also identifies governance conditions and implementation risks that can strengthen or weaken those relationships. Review Approach: An integrative conceptual review is used to connect established perspectives from absorptive capacity, dynamic capabilities, organizational learning, and open innovation. The manuscript does not claim original survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four operating mechanisms—knowledge acquisition, translation into routines, cross-organizational exchange, and experimentation and feedback—and proposes a staged pathway for diagnosis, pilot implementation, review, and scale. The central conclusion is that performance improves when information, decision rights, and learning routines are aligned with the needs of the people who use and deliver the service. Contribution: The contribution is a practical, testable structure for assessing open innovation and co-creation in resource-constrained settings without assuming that technology, communication, or formal policy automatically creates capability.
SOCIAL COMMERCE CONTENT AND BRAND AWARENESS AMONG LOCAL MICROBUSINESSES Anggun Yolistina; Wawan Ichwanudin
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 3 No. 02 (2026): Kriez Academy - February
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Social Commerce Content and Brand Awareness among Local Microbusinesses addresses an increasingly practical concern in local enterprises and community-facing markets. Organizations may introduce visible programs, digital tools, or partnership arrangements, yet outcomes remain uneven when responsibilities and feedback routines are weak. This article treats social commerce content as an organizational capability that must be translated into repeatable decisions rather than as a one-time initiative. Aims: The article develops a conceptual framework linking social commerce content with brand awareness, trust, and participation. It also identifies governance conditions and implementation risks that can strengthen or weaken those relationships. Review Approach: An integrative conceptual review is used to connect established perspectives from market orientation, social influence, relationship marketing, and brand equity. The manuscript does not claim original survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four operating mechanisms—community listening, credible message design, peer-to-peer advocacy, and channel consistency—and proposes a staged pathway for diagnosis, pilot implementation, review, and scale. The central conclusion is that performance improves when information, decision rights, and learning routines are aligned with the needs of the people who use and deliver the service. Contribution: The contribution is a practical, testable structure for assessing social commerce content in resource-constrained settings without assuming that technology, communication, or formal policy automatically creates capability.
DIGITAL STORYTELLING AND INSTITUTIONAL TRUST IN COMMUNITY ORGANIZATIONS Ijang Faisal; Anggun Yolistina
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 3 No. 8 (2026): Kriez Academy - August
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Digital Storytelling and Institutional Trust in Community Organizations addresses an increasingly practical concern in public, social, and community-oriented organizations. Organizations may introduce visible programs, digital tools, or partnership arrangements, yet outcomes remain uneven when responsibilities and feedback routines are weak. This article treats digital storytelling as an organizational capability that must be translated into repeatable decisions rather than as a one-time initiative. Aims: The article develops a conceptual framework linking digital storytelling with institutional trust, legitimacy, and stakeholder understanding. It also identifies governance conditions and implementation risks that can strengthen or weaken those relationships. Review Approach: An integrative conceptual review is used to connect established perspectives from organizational legitimacy, stakeholder communication, trust formation, and dialogic communication. The manuscript does not claim original survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four operating mechanisms—message clarity, evidence-backed disclosure, two-way dialogue, and timely response to concerns—and proposes a staged pathway for diagnosis, pilot implementation, review, and scale. The central conclusion is that performance improves when information, decision rights, and learning routines are aligned with the needs of the people who use and deliver the service. Contribution: The contribution is a practical, testable structure for assessing digital storytelling in resource-constrained settings without assuming that technology, communication, or formal policy automatically creates capability.
The Role of Interpersonal Communication in Improving Community Participation in Rural Development Vip Paramarta; Anggun Yolistina
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 3 No. 06 (2026): Kriez Academy - June
Publisher : Yayasan Kreatif Indonesia Emas

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Background: The Role of Interpersonal Communication in Improving Community Participation in Rural Development addresses a recurring challenge in community-facing organizations: communication activity can expand without producing meaningful participation or durable public value. Aims: This article develops a conceptual framework explaining how interpersonal communication can support voice, mutual understanding, and rural participation. Review Method: An integrative conceptual review connects communication, participation, stakeholder, institutional, and organizational-learning literature. No primary survey, interview, experimental, or administrative data are claimed. Results and Conclusion: The synthesis identifies three linked mechanisms - listening, relational credibility, and culturally appropriate facilitation - operating under conditions of accountable governance, adequate capability, and inclusive access. Benefits may weaken when elite capture, deference, and inaccessible meeting routines. Contribution: The article offers diagnostic questions, propositions for empirical testing, and an implementation pathway for community organizations.
Co-Authors Faisal Matriadi Farida Yulianty Ijang Faisal Nyoman Dwika Ayu Amrita Vip Paramarta Wawan Ichwanudin