Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Pembelajaran, Bimbingan, dan Pengelolaan Pendidikan
Raden Roro Rieta Anggraheni
Unknown Affiliation
Education

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Integration of Hospitality Training and AI Chatbot Implementation to Enhance the Competitiveness of Bakas Tourism Village, Bali Raden Roro Rieta Anggraheni; Ni Nyoman Harini Puspita; I Gusti Agung Mirah Sanjiwani; Raden Roro Rieta Anggraheni; Ni Nyoman Harini Puspita; I Gusti Agung Mirah Sanjiwani; I Ketut Sutama
Jurnal Pembelajaran, Bimbingan, dan Pengelolaan Pendidikan Vol. 5 No. 12 (2025)
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um065.v5.i12.2025.3

Abstract

Hospitality services and digital technology are essential to improve the development of tourism villages in Bali, yet some tourism villages in Bali still face challenges in optimizing the quality of hospitality services and adopting digital technology. Bakas Tourism Village in Klungkung, Bali still has limitations in hospitality skills, foreign language proficiency, and digital promotion and information management. This article aims to describe the integration of hospitality training and the implementation of an artificial intelligence (AI)-based chatbot as a strategy to enhance the competitiveness of Bakas Tourism Village. A case study approach was applied through training activities on professional hospitality standards and green ethics, English and French language skills, designing a practical conversation handbook, and implementing an AI-based chatbot to assist administrators in creating and updating website content. The findings show improvements in the tourism actors’ competencies in service delivery and cross-cultural communication, efficiency in digital information management, and consistency in destination branding. Overall, this program contributes positively to service quality and the competitiveness of Bakas Tourism Village as a technology-driven destination.
Co-Authors I Gusti Agung Mirah Sanjiwani I Gusti Agung Mirah Sanjiwani I Ketut Sutama Ni Nyoman Harini Puspita Ni Nyoman Harini Puspita Raden Roro Rieta Anggraheni