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I Gusti Agung Mirah Sanjiwani
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Penggunaan WhatsApp dalam Penerimaan Reservasi Kamar di Jumana Bali Ungasan Resort I Gusti Agung Mirah Sanjiwani
SOSMANIORA: Jurnal Ilmu Sosial dan Humaniora Vol. 2 No. 1 (2023): Maret 2023
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/sosmaniora.v2i1.1806

Abstract

The Covid-19 pandemic has changed many things in operational at hotels, including accepting room reservations that use social media. WhatsApp as one of the social media owned by hotels is starting to be used to receive room reservations, instead of communicating with employees in hotel operations. This study aims to analyze the model of accepting room reservations via WhatsApp and the advantages and disadvantages of using this social media at Jumana Bali Ungasan Resort. The research used a qualitative descriptive approach and conducted interviews and literature studies. The model for receiving reservations via WhatsApp consists of requests from guests regarding prices and room availability, checking room availability and responding to guest requests, requesting guest e-mails, reconfirming and sending invoices to e-mails, recording room bookings in the system, and sending confirmation letters to visitor. The advantage of using social media is that communication can be established quickly with guests and the disadvantage is the need for additional efforts such as reconfirming by e-mail because it requires proof of correspondence.
Developing Ekasari as a Sustainable Tourism Village Ni Made Ernawati; I Gusti Agung Mirah Sanjiwani; I Wayan Basi Arjana; I Gede Mudana
Bali Membangun Bali: Jurnal Bappeda Litbang Vol 5 No 1 (2024): April 2024
Publisher : Badan Riset dan Inovasi Daerah Provinsi Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51172/jbmb.v5i1.334

Abstract

Purpose: Ekasari Tourism Village in Melaya District, Jembrana Regency, has potential to conduct sustainable tourism. This research is to increase public understanding about sustainable tourism, to improve the ability of village managers in implementing a financial recording system, and to increase the application of digital marketing to managers of the Ekasari Tourism Village. Research methods: This qualitative research is an applied research, with data collection techniques in the form of participant-observation, interviews, and document study. The data found was then analyzed using interactive techniques consisting of data reduction, presentation, and conclusion. Results and discussion: The service activities and this research went well, marked by an increase in participants' understanding of the importance of sustainable tourism in the village as well as an increase in digital marketing skills and the use of financial recording systems. Implication: This research directly has a positive impact on participants, especially village managers and Pokdarwis in operational activities and efforts to develop the village towards a sustainable tourism village.
Co-Authors I Gede Mudana I Wayan Basi Arjana Ni Made Ernawati