Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
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All Journal Neo Journal of economy and social humanities Lead Journal of Economy and Administration
Farida Giawa
Institut Bisnis dan Komputer Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Pelatihan dan Pengembangan Karyawan terhadap Penerapan Manajemen Mutu di PT Cipta Tenaga Nusantara Farida Giawa; Febilia Zendrato; Herniwat Gea; Putri Mariana Siregar; Togu Harlen Lbn. Raja
Neo Journal of economy and social humanities Vol 5 No 3 (2026): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v5i3.549

Abstract

This study aims to determine and analyze the effect of employee training and development on the implementation of quality management at PT Cipta Tenaga Nusantara, both partially and simultaneously. This study employed a quantitative approach using an associative research design. The research population consisted of employees of PT Cipta Tenaga Nusantara, with a sample of 60 respondents. The sampling technique used was purposive sampling, with the criteria that respondents must have worked for at least six months and understand the company's work procedures. Data were collected using a questionnaire with a five-point Likert scale. The independent variables in this study were employee training (X1) and employee development (X2), while the dependent variable was the implementation of quality management (Y). Data analysis was conducted using validity and reliability tests, classical assumption tests, multiple linear regression analysis, t-tests, F-tests, and the coefficient of determination. The data analysis results indicate that employee training has a positive and statistically significant effect on the implementation of quality management, with a calculated t-value of 3.194 and a significance level of 0.002. Employee development also has a positive and statistically significant effect, with a calculated t-value of 4.220 and a significance level of 0.000. Simultaneously, employee training and development have a positive and statistically significant effect on the implementation of quality management, with a calculated F-value of 61.690 and a significance level of 0.000. The coefficient of determination of 0.684 indicates that 68.4% of the variation in the implementation of quality management can be explained by employee training and development, while the remaining 31.6% is explained by other factors outside the research model. These findings highlight the importance of corporate investment in enhancing employee competencies as part of ongoing efforts to improve the implementation of quality management sustainably.
Pengaruh Online Customer Review terhadap Kepercayaan Konsumen dalam Berbelanja Online pada Aplikasi Tiktok: (Studi Kasus Mahasiswa di Institut Bisnis dan Komputer Indonesia) Rohmaniati Padang; Farida Giawa; Lulu Rayhan Hutagaol; Herniwati Gea; Riomas Sinurat
Lead Journal of Economy and Administration Vol 5 No 2 (2026): Lead Journal of Economy and Administration (LEJEA)
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/lejea.v5i2.542

Abstract

This study aims to analyze the effect of online customer reviews on consumer trust in online shopping on the TikTok application, specifically among students at the Institut Bisnis dan Komputer Indonesia. This study employed a quantitative approach with a causal-associative method. The sample consisted of 25 respondents selected using purposive sampling, with the criteria of active students of Institut Bisnis dan Komputer Indonesia who use the TikTok application and have made purchases through TikTok Shop. Primary data were collected through an online questionnaire using a five-point Likert scale and analyzed using simple linear regression. The results showed that online customer reviews had a positive and significant effect on consumer trust, with a t-value of 5.983 and a significance value of 0.000 (p< 0.05). The coefficient of determination (R²) of 0.6088 indicated that online customer reviews explained 60.88% of the variation in consumer trust, while the remaining 39.12% was explained by other factors outside the research model. These findings confirm the importance of customer reviews as an information source in building consumer trust in social commerce activities.
Co-Authors Febilia Zendrato Herniwat Gea Herniwati Gea Lulu Rayhan Hutagaol Putri Mariana Siregar Rohmaniati Padang sinurat, riomas Togu Harlen Lbn. Raja