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All Journal Prosiding SNATIKA Vol 01 (2011) Jurnal Ecoment Global: Kajian Bisnis dan Manajemen Jurnal Indonesia Sosial Teknologi Jurnal Pendidikan Indonesia (Japendi) Capacitarea : Jurnal Pengabdian Kepada Masyarakat Ekobisman : Jurnal Ekonomi Bisnis Manajemen
Salim, Fahruddin
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Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Pengaruh Information Technology Service Management (ITSM) terhadap Kinerja Industri Perbankan Salim, Fahruddin
Prosiding SNATIKA Vol 4 (2017): Prosiding Snatika (Seminar Nasional Teknologi, Informasi, Komunikasi dan Aplikasinya)
Publisher : LPPM STIKI Malang

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Abstract

Perkembangan teknologi dan informasi telah membawa banyak perubahan terhadap tata kelola sektor perbankan. Ada beberapa area menantang yang umum terjadi dalam sejumlah bank, terutama helpdesk, operasi, layanan pelanggan dan teknologi baru. Perbankan harus mengelola sistem layanan untuk mendorong efisiensi dan kepuasan nasabah. Tujuan dari studi ini adalah untuk menyajikan gambaran umum menyeluruh tentang peran information technology service management (ITSM) dalam mendorong efisiensi bagi sektor perbankan dan menentukan faktor-faktor penting yang diperlukan dalam pemanfaatan ITSM. Kemajuan tata kelola TI dapat membantu perbankan dalam mengelola keuangan, risiko dan membuat layanan perbankan menjadi lebih baik. Dari studi ini diperoleh kesimpulan bahwa peralatan, jaringan, dan aplikasi TI serta pengelolaan data base menjadi bagian dan area yang paling mahal untuk dikelola jika terjadi masalah.
PENGARUH KUALITAS PELAYANAN DAN KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN DAN DAMPAKNYA PADA REPUTASI PERUSAHAAN (Studi Empiris pada Perusahaan Travel Umroh dan Haji di Jakarta Timur) Buddy; Tabroni; Salim, Fahruddin
EKOBISMAN : JURNAL EKONOMI BISNIS MANAJEMEN Vol 4 No 2 (2019): DESEMBER
Publisher : SEKOLAH PASCASARJANA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/jeko.v4i2.1058

Abstract

Umrah travel business is indeed promising. The best umroh travel will not have a bad track record. This track record shows the quality of service and the level of customer satisfaction. Choose Umrah travel that really has a good reputation where this travel never gets complaints from customers, or problems with third parties. The purpose of this study was to determine the effect of service quality and trust in customer satisfaction and its impact on the company's reputation in Umrah travel in East Jakarta. The study sample was 160 respondents from 5 Umrah travels studied. The sampling technique uses quota sampling, which is that each travel gets a quota of 32 samples. Data collection using a questionnaire. The data analysis technique uses Structural Equation Modeling (SEM) analysis which is processed by LISREL Software. The results of the study prove that service quality variables have a significant effect on customer satisfaction. The trust variable has a significant effect on customer satisfaction. Service quality variables have a significant effect on the company's reputation. While the trust variable does not affect the company's reputation. The customer satisfaction variable has a significant effect on the company's reputation in the Umrah Travel Bureau in East Jakarta.
PENGARUH BEBERAPA INDEKS SAHAM GLOBAL DAN KURS DOLAR (USD) TERHADAP INDEKS HARGA SAHAM GABUNGAN DI BURSA EFEK INDONESIA DAN DAMPAKNYA TERHADAP RETURN SAHAM PERUSAHAAN SEKTOR INDUSTRI BARANG KONSUMSI Zikri, Muhaimin; Derriawan; Salim, Fahruddin
EKOBISMAN : JURNAL EKONOMI BISNIS MANAJEMEN Vol 4 No 3 (2020): APRIL
Publisher : SEKOLAH PASCASARJANA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/jeko.v4i3.1452

Abstract

The purpose of this study was to determine the effect of the Dow Jones Index, the FTSE 100 Index, the Hang Seng Index, the Straits Times Index, and the USD/IDR Exchange Rate on the Indonesia Composite Stock Price Index (IDX Composite) on the Indonesia Stock Exchange and its impact on the Stock Returns of the Goods Industry Sector companies on the Indonesia Stock Exchange. The sample of this study were 60 research data for the period January 2014 to December 2018. The technique of testing and processing data uses multiple regression analysis with the Eviews program. The results showed that the Dow Jones Index partially had a positive effect on the IDX Composite, while the USD/IDR exchange rate had a negative effect on the IDX Composite. The FTSE 100 Index, the Hang Seng Index, and the Straits Times Index proved to have no significant effect on the IDX Composite. But simultaneously, the five elements have a significant effect on the IDX Composite according to the size of each coefficient. The results also showed that the IDX Composite did not have a significant effect on Stock Returns particularly in the Consumer Goods Industry Sector companies listed on the Indonesia Stock Exchange in the 2014-2018 period.
“PENGARUH BAURAN PEMASARAN, KUALITAS PELAYANAN, DAN NILAI PELANGGAN TERHADAP KEPUASAN PELANGGAN YANG DIMEDIASI REPUTASI PERUSAHAAN DAN PERSEPSI PERUSAHAAN” (STUDI KASUS PADA PT. NAWAKARA BANGUN NUSANTARA) Hani, Dymitri; Salim, Fahruddin; Rachbini, Widarto
EKOBISMAN : JURNAL EKONOMI BISNIS MANAJEMEN Vol 7 No 1 (2022): AGUSTUS
Publisher : SEKOLAH PASCASARJANA PRESS

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Abstract

This study aims to analyze the Effect of Marketing Mix, Service Quality, and Customer Value on Customer Satisfaction Mediated by Company Reputation and Company Perception (Case Study at PT. Nawakara Bangun Nusantara). The research population is the customers of PT. Nawakara Bangun Nusantara totaled 76 customers. This type of quantitative research using a questionnaire. Methods of data analysis using Structural Equation Modeling (SEM) Partial Least Square (PLS).
Pengaruh Pelatihan SDM Dan Teknologi Informasi Terhadap Kinerja Pegawai Badan Kepegawaian Daerah Kabupaten Buru Tuhuloula, Rizal; Derriawan, Derriawan; Salim, Fahruddin
EKOBISMAN : JURNAL EKONOMI BISNIS MANAJEMEN Vol 7 No 2 (2022): DESEMBER
Publisher : SEKOLAH PASCASARJANA PRESS

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Abstract

Tujuan dari penelitian ini untuk menganalisis apakah terdapat pengaruh signifikan antara Pelatihan Sumber Daya Manusia Dan Teknologi Informasi Terhadap Kinerja Pegawai Badan Kepegawaian Daerah Kabupaten Buru Dengan Motivasi sebagai Variabel Intervening pada Organisasi Badan Kepegawaian Daerah (BKD) Kabupaten Buru. Metode Penelitian yang digunakan adalah ExPost Facto Kausalitas Research, dengan jenis penelitian berdasarkan pendekatan waktu menggunakan pendekatan Cross Sectional. Pengelolaan data pada penelitian ini akan menggunakan Software smart PLS 3.2.6 Structural Equation Modelling (SEM) Variance Based SEM atau Partial Least Square (PLS) merupakan suatu metode yang digunakan untuk menutup kelemahan yang terdapat pada metode regresi. Sedangkan sampel teknik yang digunakan adalah Non Probability Sampel / Purposive Sampling yang menggunakan total sampel sebesar 48 orang. Pada keseluruhan Penelitian ini, pengaruh yang terbesar pada uji t adalah pada pengaruh Teknologi Informasi terhadap Motivasi (t hitung sebesar 3,343 lebih besar daripada t tabel sebesar 1.96), Teknologi Informasi berpengaruh positif dan signifikan terhadap Motivasi.
Analisis Strategi Keunggulan Bersaing Untuk Meningkatkan Target Penjualan Produk EDC Ingenico Melalui Keputusan Pembelian (Studi Kasus PT. Arah Dinamika Abadi, Jakarta) Hanantasena, Arya; Derriawan; Salim, Fahruddin
EKOBISMAN : JURNAL EKONOMI BISNIS MANAJEMEN Vol 8 No 1 (2023): Agustus
Publisher : SEKOLAH PASCASARJANA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/ekobisman.v8i1.5817

Abstract

Tujuan dilakukannya penelitian ini adalah untuk mengetahui apakah terdapat pengaruh dari keunggulan bersaing, dimana dalam keunggulan bersaing tersebut termasuk kedalamnya adalah harga produk, kualitas dari produk dan juga citra merek baik pengaruh secara langsung maupun pengaruh secara tidak langsung terhadap keputusan pembelian, serta seluruh variabel tersebut yaitu harga produk, kualitas produk, citra merek serta keputusan pembelian terhadap peningkatan penjualan. Sample yang digunakan pada penelitian ini adalah sejumlah 92 orang responden yang merupakan konsumen dari PT Arah Dinamika Abadi. Pengumpulan data dilakukan dengan menyebarkan kuisioner kepada 92 konsumen tadi dengan teknik analisis data menggunakan metode Structural Equation Modelling (SEM) yang mana diolah dengan bantuan software SmartPLS. Dimana hasil dari penelitian menyatakan bahwa harga produk memiliki pengaruh namun tidak signifikan terhadap keputusan pembelian. ,kualitas produk memiliki tidak memiliki pengaruh terhadap keputusan pembelian konsumen, citra merek mempengaruhi secara positif keputusan pembelian, keputusan pembelian konsumen berpengaruh terhadap peningkatan penjualan produk, citra merek yang tidak memiliki pengaruh yang signifikan terhadap peningkatan penjualan produk, harga produk tidak memiliki pengaruh terhadap peningkatan penjualan, kualitas produk memiliki pengaruh yang signifikan terhadap peningkatan penjualan.
Pengaruh Kualitas Kehidupan Kerja Dan Kompensasi Terhadap Kinerja Karyawan Dengan Komitmen Organisasi sebagai Variabel Intervening Pada PT. KTC Makassar Wahyudin; Putriana, Lies; Salim, Fahruddin
EKOBISMAN : JURNAL EKONOMI BISNIS MANAJEMEN Vol 8 No 1 (2023): Agustus
Publisher : SEKOLAH PASCASARJANA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/ekobisman.v8i1.5819

Abstract

Perusahaan selalu menuntut karyawan memberikan kontribusi terbaik dalam meningkatkan kinerja. Namun, tuntutan ini harus didukung oleh stimulus seperti Kualitas Kehidupan Kerja, kompensasi, dan komitmen. PT. KTC Makassar, perusahaan kayu lapis, dapat menggunakan hasil penelitian ini untuk memahami kontribusi Sumber Daya Manusia (SDM) terhadap produktivitas dan daya saing global. Penelitian ini bertujuan menguji pengaruh Kualitas Kehidupan Kerja dan kompensasi pada Kinerja Karyawan, dengan Komitmen Organisasi sebagai penghubungnya. Metode penelitian yang digunakan adalah kuantitatif dengan populasi 500 karyawan produksi dan sampel 165 orang. Pengumpulan data menggunakan wawancara dan kuesioner. Hasil penelitian menunjukkan bahwa secara bersamaan, Kualitas Kehidupan Kerja, kompensasi, dan Komitmen Organisasi berpengaruh signifikan pada kinerja karyawan. Analisis jalur menunjukkan bahwa motivasi kerja memediasi hubungan antara kompetensi dan kompensasi dengan kinerja. Namun, motivasi kerja tidak memediasi hubungan lingkungan kerja dengan kinerja. Dalam kesimpulannya, peningkatan Kualitas Kehidupan Kerja, kompensasi, dan lingkungan kerja akan meningkatkan komitmen dan kinerja karyawan.
IMPLEMENTASI PEMASARAN DIGITAL dan APLIKASI AKUNTANSI UKM “BERBASIS ANDROID” BADAN USAHA MILIK DESA (BUMDes) Di Kecamatan TOMO – Kabupaten SUMEDANG Djaddang, Syahril; Lysandra, Shanti; Derryawan, Derryawan; Salim, Fahruddin; Susilawati, Susilawati; Syam, M. Ardiansyah; Ety M, Endang; Nugraha, Muhammad
Capacitarea : Jurnal Pengabdian Kepada Masyarakat Vol. 3 No. 01 (2023)
Publisher : Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/capacitarea.2023.003.01.01

Abstract

Micro, Small and Medium Enterprises (MSMEs) have a very important role for the economy in Indonesia. MSMEs are found in every region, for example traders in traditional markets, food stalls, craftsmen, home businesses, street vendors. There are 9 MSME business fields, namely Micro Enterprises, Small Enterprises and Medium Enterprises in Tomo District, Sumedang Regency, West Java, under the coordination of Bumdes and BumdesMa, which are divided into three categories of micro, small and medium enterprises. The purpose of implementing this PKM is to accelerate the process of developing digital marketing and the practice of preparing Android-based PSAK ETAP UKM financial reports; Help create access for the creation of new entrepreneurs who implement digital marketing and Android-based bookkeeping. The results of PKM through training, namely MSME participants who do not understand how to do marketing through digital marketing / e-Commerce, there are still many MSME actors in archiving and recording transactions in making financial reports, both manually and digitally. With this PKM activity, MSME actors have a strong interest and desire to learn how to implement marketing through online media/digital marketing, as well as make it easy for MSME actors to find out the performance of MSME businesses through BUMDes/BUMDesma for financial reports made digitally based on Android.
PENGARUH KEPEMIMPINAN TRANSFORMASIONAL, DESAIN PEKERJAAN DAN PENGEMBANGAN KARIR TERHADAP KEPUASAN KERJA DIMODERASI OLEH TEKNOLOGI PADA GENERASI MILENIAL DI INDUSTRI PENDIDIKAN Hayati, Puput Nurul; Putriana, Lies; Salim, Fahruddin
Jurnal Ecoment Global Vol. 6 No. 2 (2021): Edisi Agustus 2021
Publisher : Universitas Indo Global Mandiri Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (616.304 KB) | DOI: 10.35908/jeg.v6i2.1530

Abstract

The quantity of millennial generation is increasing every year, including the working millennial generation. At work, millennial generation satisfaction is still lower than the generation above. Job satisfaction is an important aspect that companies need to evaluate because it will affect employee performance, which ultimately leads to employee loyal ty or turn over. According to Robbins & Judge (2017) and Armstrong (2014), factors that affect job satisfaction are leadership, job design, career development, coworkers, and work environment (one of which is technology).The purpose of this study was to analyze the influence of transformational leadership, job design, and career development on job satisfaction of millennial generation employees with technology moderation. This research was conducted by distributing gform questionnaires to 205 respondents from the millennial generation in the education industry, in Jakarta. The results of this study explain that the variables of transformational leadership, job design, career development and technology can affect job satisfaction by 80%, the rest is influenced by other factors.The variables of transformational leadership, job design, career development and technology have a significant positive effect on job satisfaction variables. Meanwhile, the technology variable as a moderating variable does not have a significant effect in moderating exogenous variables against endogenous variables.
PENGARUH KUALITAS PELAYANAN DAN KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN DAN DAMPAKNYA PADA REPUTASI PERUSAHAAN (Studi Empiris pada Perusahaan Travel Umroh dan Haji di Jakarta Timur) Buddy; Tabroni; Salim, Fahruddin
EKOBISMAN : JURNAL EKONOMI BISNIS MANAJEMEN Vol. 4 No. 2 (2019): DESEMBER
Publisher : SEKOLAH PASCASARJANA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/jeko.v4i2.1058

Abstract

Umrah travel business is indeed promising. The best umroh travel will not have a bad track record. This track record shows the quality of service and the level of customer satisfaction. Choose Umrah travel that really has a good reputation where this travel never gets complaints from customers, or problems with third parties. The purpose of this study was to determine the effect of service quality and trust in customer satisfaction and its impact on the company's reputation in Umrah travel in East Jakarta. The study sample was 160 respondents from 5 Umrah travels studied. The sampling technique uses quota sampling, which is that each travel gets a quota of 32 samples. Data collection using a questionnaire. The data analysis technique uses Structural Equation Modeling (SEM) analysis which is processed by LISREL Software. The results of the study prove that service quality variables have a significant effect on customer satisfaction. The trust variable has a significant effect on customer satisfaction. Service quality variables have a significant effect on the company's reputation. While the trust variable does not affect the company's reputation. The customer satisfaction variable has a significant effect on the company's reputation in the Umrah Travel Bureau in East Jakarta.
Co-Authors a. wicaksana, seta Buddy Derriawan Derriawan Derriawan, Derriawan Derryawan, Derryawan Djaddang, Syahril Ety M, Endang Hanantasena, Arya Hani, Dymitri Hayati, Puput Nurul Lies Putriana Lysandra, Shanti Muhammad Nugraha Munawar, Sukron Satria Panji Wijayanto Susilawati, Susilawati SYAM, M. ARDIANSYAH Tabroni Tuhuloula, Rizal Wahyudin Zikri, Muhaimin