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PENGUKURAN MUTU LAYANAN DAN KEPUASAN KONSUMEN SPBU 44.574.14 KABUPATEN KLATEN Suhendro, Suhendro; Suranto, Much; Supratikno, Supratikno; Prakosa, Cucut; Nugroho, Arif Julianto Sri; Setianingtyas, Anna Febrianty; Santoso, Agus
Widya Dharma Journal of Business - WIJoB Vol. 2 No. 01 (2023): APRIL 2023
Publisher : FAKULTAS EKONOMI DAN PSIKOLOGI UNWIDHA KLATEN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54840/wijob.v2i01.104

This study aimed to examine the gap between customer service expectations and perceptions at gas station in SPBU 44.574.14 Klaten. The test of the model used Servqual Test. The research design was quantitative. The formulation of the hypothesis used the Cronin Taylor Importance Servqual Test formula. The consumer population were all consumers and a sample of consumers at this gas station were those who were adults when they had finished getting service at the gas station. The sampling technique was purposive as many as 95 consumers. The test results show that the responsiveness dimension has the largest gap value. Manajemen must improve the service which still provides the largest gap value followed by the next gap value.

Sharia Hospital As An Added Value: Sharia Hospital Competitive Excellence Strategy Based On Positioning Nugroho, Arif Julianto Sri; Almasitoh, Ummu Hany; Tasari, Tasari; Supratikno, Supratikno; Christanti, Paramita Lea; Santoso, Agus
Journal of Applied Management Research Vol 4, No 1 (2024)
Publisher : The Graduate School of Sahid University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36441/jamr.v4i1.2067

This research aims to determine the excellent position of each sharia hospital in Klaten Regency so that it can determine the right marketing strategy to satisfy and increase public interest in trusting the quality of services provided by sharia hospitals. This research was carried out with a quantitative approach through Multivariate multidimensional scaling statistical tests. The novelty of the research combines the concept of competitive excellence, quality performance of sharia health service institutions through position mapping using a multidimensional scaling model. The population in the study were all people who had used sharia hospital services in Klaten. The sample of respondents was taken using a purposive sampling technique as many as 120 adult respondents. Attributes in the questionnaire include Sharia facilities, paramedical services, medical expertise, medical atmosphere and facilities, administrative services. In the final stage of the research, a map of the position of each sharia hospital was formed so as to create the competitiveness of each excellent sharia hospital in Klaten Regency to welcome the era of achieving SDGs goals and achieving optimal sharia economic growth in the health sector in 2045

Tingkat Pengetahuan tentang Penyembelihan Halal Ayam pada Pedagang Ayam Potong di Pasar Tradisional Kota Bogor Pratiwi, Sandrine Putri; Basri, Chaerul; Supratikno, Supratikno
Jurnal Sain Veteriner Vol 43, No 1 (2025): April
Publisher : Faculty of Veterinary Medicine, Universitas Gadjah Mada bekerjasama dengan PB PDHI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jsv.100891

Bogor menjadi daerah dengan mayoritas penduduk muslim di Jawa Barat yaitu 96,67% dari total penduduk. Konsumen muslim sangat mementingkan aspek halal, khususnya yang berkaitan dengan daging yang merupakan sumber utama protein. Penyembelihan ayam yang dilakukan di pasar tradisional umumnya dilakukan oleh pedagang ayam yang tidak diketahui keabsahannya di bidang penyembelihan halal pada ayam. Penelitian ini bertujuan untuk menilai tingkat pengetahuan pedagang ayam yang melakukan penyembelihan mandiri di pasar tradisional Kota Bogor. Penelitian dilakukan dengan survei melalui wawancara secara langsung pada pedagang ayam yang melakukan penyembelihan ayam mandiri dengan menggunakan kuesioner terstruktur. Metode pengambilan sampel yang digunakan yaitu metode sensus. Data hasil dianalisis secara deskriptif dan disajikan dalam bentuk tabel dan diagram. Pedagang ayam memiliki pengetahuan yang masih masuk ke dalam kategori cukup terkait aspek kehalalan dalam penyembelihan ayam, yaitu sekitar 68,57%. Pedagang dengan pengetahuan baik masih memiliki nilai yang cukup rendah yaitu sekitar 14,29%. Tingkat pengetahuan paling rendah pedagang ayam berada pada aspek penanganan setelah penyembelihan yaitu pada waktu pengeluaran darah ayam. Pedagang ayam potong masih memiliki pengetahuan yang salah terkait jenis pisau yang dapat digunakan untuk penyembelihan. Permasalahan dalam aspek teknik penyembelihan yang masih kurang yaitu penanganan leher ayam yang salah. Pelatihan dapat mempersiapkan juru sembelih yang memiliki kompetensi dari segi aspek teknis kesehatan masyarakat veteriner, aspek kehalalan, dan kesejahteraan hewan. Pengetahuan perlu ditingkatkan dengan pelatihan, pengawasan dan pendampingan untuk meningkatkan kesadaran pedagang ayam mengenai penyembelihan halal pada ayam.

Sharia Hospital As An Added Value: Sharia Hospital Competitive Excellence Strategy Based On Positioning Nugroho, Arif Julianto Sri; Almasitoh, Ummu Hany; Tasari, Tasari; Supratikno, Supratikno; Christanti, Paramita Lea; Santoso, Agus
Journal of Applied Management Research Vol. 4 No. 1 (2024)
Publisher : The Graduate School of Sahid University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36441/jamr.v4i1.2067

This research aims to determine the excellent position of each sharia hospital in Klaten Regency so that it can determine the right marketing strategy to satisfy and increase public interest in trusting the quality of services provided by sharia hospitals. This research was carried out with a quantitative approach through Multivariate multidimensional scaling statistical tests. The novelty of the research combines the concept of competitive excellence, quality performance of sharia health service institutions through position mapping using a multidimensional scaling model. The population in the study were all people who had used sharia hospital services in Klaten. The sample of respondents was taken using a purposive sampling technique as many as 120 adult respondents. Attributes in the questionnaire include Sharia facilities, paramedical services, medical expertise, medical atmosphere and facilities, administrative services. In the final stage of the research, a map of the position of each sharia hospital was formed so as to create the competitiveness of each excellent sharia hospital in Klaten Regency to welcome the era of achieving SDGs goals and achieving optimal sharia economic growth in the health sector in 2045

Identification and antibiotic resistance patterns of Klebsiella sp. isolated from the feces of Bornean Orangutans (Pongo pygmaeus) at Taman Safari Indonesia, Bogor Purnamaningrum, Nora Dyah Ayu; Afiff, Usamah; Sunartatie, Titiek; Safika, Safika; Hidayat, Rahmat; Supratikno, Supratikno; Astuti, Yohana Tri
ARSHI Veterinary Letters Vol. 8 No. 2 (2024): ARSHI Veterinary Letters - May 2024
Publisher : School of Veterinary Medicine and Biomedical Sciences, Bogor Agricultural University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/avl.8.2.39-40

Orangutan adalah satu-satunya kera besar yang masih bertahan di wilayah Asia Tenggara. Namun, populasi mereka di habitat liar terus menurun, dengan perkiraan menunjukkan penurunan sebesar 50% selama 60 tahun terakhir. Data mikrobiologis mengenai resistensi antibiotik Klebsiella sp. dalam feses Orangutan Kalimantan (Pongo pygmaeus) masih terbatas. Penelitian ini bertujuan untuk mengidentifikasi keberadaan Klebsiella sp. dan mengkaji pola resistensinya terhadap berbagai antibiotik dalam feses Orangutan Kalimantan. Penelitian ini melibatkan isolasi, identifikasi, dan pengujian resistensi antibiotik. Hasilnya menunjukkan bahwa tiga isolat (37,5%) positif untuk Klebsiella sp. Uji sensitivitas mengungkapkan dua pola resistensi yang berbeda di antara isolat Klebsiella sp. dari feses P. pygmaeus yang sehat di Taman Safari Indonesia, Bogor. Isolat-isolat ini menunjukkan resistensi terhadap antibiotik β-laktam tetapi tetap sensitif terhadap antibiotik golongan aminoglikosida, tetrasiklin, dan fluorokuinolon.

Karakteristik Morfofungsi Skelet Ekstremitas Kaki Soa Layar (Hydrosaurus amboinensis) Simangunsong, Yanri R.N.; Novelina, Savitri; Supratikno, Supratikno; Cahyadi, Danang C.; Nisaâ€™, Chairun; Setijanto, Heru; Agungpriyono, Srihadi; Nurhidayat, Nurhidayat
Jurnal Biologi Papua Vol 15 No 1 (2023)
Publisher : Jurusan Biologi FMIPA Universitas Cenderawasih

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31957/jbp.2575

The Sailfin lizard is a lizard that has a semi-aquatic life and has a sail fin on its tail. These lizards can be found in habitats close to water such as rivers, lakes, and estuaries of mangrove forests. This study aimed to observe the morphofunctional characteristic of the appendicular skeleton of Sailfin Lizard (Hydrosaurus amboinensis), associated with their function and behavior. The appendicular skeleton of the Sailfin lizard was studied morphofunctional by observing and measuring the bones that make up the extremities. The naming of bones and their parts is based on the Nomina Anatomica Veterinaria 2017 and other journals. The clavicle and interclavicle bones are located anterior to the scapula coracoid which has a convex shape. The patella ulnar bone is found at the humeroulnar joint and the radius et ulna bones have a relatively long antebrachial interosseous space. On the hind legs, the coxal bone has a relatively broad acetabulum, two lunula bones and patellar mineralization are found at the craniodorsal of the femorotibiofibular joint, and tibia et fibula bones have a relatively long crural interosseous space. The palmar part of the carpal bone is found in the palmar sesamoid bone, while the tarsi bones have a fused astragalus and calcaneus bones to become astragalocalcaneus bones. The pedis skeleton's size is relatively long compared to the manus skeleton and has a different middle phalanx bone. The extremity skeletal structure allows the Sailfin Lizard to do movements such as walking, running, climbing, running on water, and swimming.Key words: appendicular skeleton; morphofunction; Sailfin lizard.

DEVELOPMENT OF THE CORTICAL AND MEDULLARY CELLS OF ADRENAL GLAND IN THE LONG-TAILED MACAQUE (Macaca fascicularis) DURING PRE- AND POSTNATAL PERIOD Cahyadi, Danang Dwi; Nurhidayat, Nurhidayat; Supratikno, Supratikno; Novelina, Savitri; Nisa', Chairun; Setijanto, Heru
Jurnal Kedokteran Hewan Vol 13, No 1 (2019): March
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21157/j.ked.hewan.v13i1.12044

The study aimed to analyze the dynamics of the development of cortical and medullary cells of adrenal gland in the long-tailed macaque (Macaca fascicularis) during pre- and postnatal period. The samples of adrenal glands were taken from 5 fetuses aged 70, 85, 100, 120, and 150 days of gestation, a newborn aged 10, and an infant aged 105 days old. The samples of the adrenal glands were stained with hematoxylin-eosin and Masson trichrome (Goldners modification). The results showed that the fetal adrenal cortex consisted of a definitive and fetal zones, but in the late gestation (fetus aged 150 days of gestation), the transitional zone appeared between both zones. At the postnatal period, the definitive zone changed to glomerulosa zone, while the outer cells of the transitional zone changed to fasciculata zone which radially arranged. The results indicated that the fetal zone was present until birth and it will disappear gradually after birth. The medullary cells were found at the fetal stages as an irregular structure of small islands of chromaffin cells in the fetal zone. This structure migrated slowly to the center of the adrenal glands. The characteristics of mature chromaffin cells were found in the adrenal glands at postnatal period. In conclusion, the cortex adrenal of the newborn of long-tailed macaque consisted of zona glomerulosa, zona fasciculata, zona transitional, and the remaining fetal zone that has dissapeared gradually after birth.

CHARACTERISTIC OF SKIN MORPHOLOGY OF SUNDA PORCUPINE (Hystrix javanica) WITH SPECIAL REFERENCE TO THE CONNECTIVE TISSUE Prawira, Andhika Yudha; Hanadhita, Desrayni; Rahma, Anisa; Supratikno, Supratikno; Novelina, Savitri; Agung Priyono, Srihadi
Jurnal Kedokteran Hewan Vol 12, No 1 (2018): March
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21157/j.ked.hewan.v12i1.6892

This study was conducted to investigate the histological characteristic, type, and distribution of connective tissue in Sunda porcupine skin. The investigation was carried out in three adult of sunda porcupines at microscopic level using hematoxylin eosin, Masson thrichrome, Verhoeffs van Gieson, alcian blue pH 2.5 and periodic acid Schiff staining methods. Skin consists of epidermis, dermis hypodermis, and subcutaneous muscle. Quill follicles were the main and dominant structure as well as the specific characteristic on Sunda porcupine skin. The connective tissue was distributed well in basal membrane, dermis, quill follicle, and hypodermis with various intensity and density. The collagen was the main fiber found in the skin while the elastin fiber was not observed. The acid carbohydrate was found distributed well in the skin while the neutral carbohydrate was not detected in this study. In addition the fibers of connective tissue associated with the adipose tissue which found plentifully in quill follicles and hypodermis. The present results showed that the wide distribution of connective tissue might have an important role on the wound healing physiology of Sunda porcupine skin.

Development of Adrenocorticotrophic Hormone Cells of AdenohypophysisAdrenal Cortex Axis of Long-tailed Monkey (Macaca fascicularis) during Pre and Postnatal Period Nurhidayat, Nurhidayat; Syarifah, Ika K.; Supratikno, Supratikno; Wahyuni, Sri
Jurnal Kedokteran Hewan Vol 2, No 2 (2008): September
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21157/j.ked.hewan.v2i2.9783

The objective of this study is to observe the relationship of development of adrenocorticotropic hormone (ACTH) cells of adenohypophysisadrenal cortex axis during pre and postnatal period of longtailed monkey (Macaca fascicularis). Five fetuses aged 70, 85, 100, 120, and 150 days of gestation and 2new born aged 10 and 105 days old were used as research materials. The sections of the pituitary gland stained immunohistochemically using human ACTH antiserum and the adrenal glands stained by Hematoxylin-Eosin procedures. At the fetus 120 days old, the ACTH cells and blood vessel of fetaladenohypophysis developed well and its similar that found in older age. This condition suggested distributing the ACTH to whole body optimally. At the same time, the adrenal cortex cells of fetus 120 days old were active in proliferation and differentiation processes to form transition zone that lies between definitive and fetal zones, and central vein also developed in adrenal gland. In fetus aged 150 days, the cortex adrenal structure was similar with found in older fetus. The adenohypophysis ACTH cells developed earlier than adrenal cortex and their secretion suggested influencing the development of adrenal cortex cells of long-tailed monkey.

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