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All Journal Jurnal Sain Veteriner Journal of Applied Management Research Widya Dharma Journal of Business
Supratikno, Supratikno
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering Veterinary

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PENGUKURAN MUTU LAYANAN DAN KEPUASAN KONSUMEN SPBU 44.574.14 KABUPATEN KLATEN Suhendro, Suhendro; Suranto, Much; Supratikno, Supratikno; Prakosa, Cucut; Nugroho, Arif Julianto Sri; Setianingtyas, Anna Febrianty; Santoso, Agus
Widya Dharma Journal of Business - WIJoB Vol. 2 No. 01 (2023): APRIL 2023
Publisher : FAKULTAS EKONOMI DAN PSIKOLOGI UNWIDHA KLATEN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54840/wijob.v2i01.104

Abstract

This study aimed to examine the gap between customer service expectations and perceptions at gas station in SPBU 44.574.14 Klaten. The test of the model used Servqual Test. The research design was quantitative. The formulation of the hypothesis used the Cronin Taylor Importance Servqual Test formula. The consumer population were all consumers and a sample of consumers at this gas station were those who were adults when they had finished getting service at the gas station. The sampling technique was purposive as many as 95 consumers. The test results show that the responsiveness dimension has the largest gap value. Manajemen must improve the service which still provides the largest gap value followed by the next gap value.
Sharia Hospital As An Added Value: Sharia Hospital Competitive Excellence Strategy Based On Positioning Nugroho, Arif Julianto Sri; Almasitoh, Ummu Hany; Tasari, Tasari; Supratikno, Supratikno; Christanti, Paramita Lea; Santoso, Agus
Journal of Applied Management Research Vol 4, No 1 (2024)
Publisher : The Graduate School of Sahid University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36441/jamr.v4i1.2067

Abstract

This research aims to determine the excellent position of each sharia hospital in Klaten Regency so that it can determine the right marketing strategy to satisfy and increase public interest in trusting the quality of services provided by sharia hospitals. This research was carried out with a quantitative approach through Multivariate multidimensional scaling statistical tests. The novelty of the research combines the concept of competitive excellence, quality performance of sharia health service institutions through position mapping using a multidimensional scaling model. The population in the study were all people who had used sharia hospital services in Klaten. The sample of respondents was taken using a purposive sampling technique as many as 120 adult respondents. Attributes in the questionnaire include Sharia facilities, paramedical services, medical expertise, medical atmosphere and facilities, administrative services. In the final stage of the research, a map of the position of each sharia hospital was formed so as to create the competitiveness of each excellent sharia hospital in Klaten Regency to welcome the era of achieving SDGs goals and achieving optimal sharia economic growth in the health sector in 2045
Tingkat Pengetahuan tentang Penyembelihan Halal Ayam pada Pedagang Ayam Potong di Pasar Tradisional Kota Bogor Pratiwi, Sandrine Putri; Basri, Chaerul; Supratikno, Supratikno
Jurnal Sain Veteriner Vol 43, No 1 (2025): April
Publisher : Faculty of Veterinary Medicine, Universitas Gadjah Mada bekerjasama dengan PB PDHI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jsv.100891

Abstract

Bogor menjadi daerah dengan mayoritas penduduk muslim  di Jawa Barat yaitu 96,67% dari total penduduk. Konsumen muslim sangat mementingkan aspek halal, khususnya yang berkaitan dengan daging yang merupakan sumber utama protein.  Penyembelihan ayam yang dilakukan di pasar tradisional umumnya dilakukan oleh pedagang ayam yang tidak diketahui keabsahannya di bidang penyembelihan halal pada ayam. Penelitian ini bertujuan untuk menilai tingkat pengetahuan pedagang ayam yang melakukan penyembelihan mandiri di pasar tradisional Kota Bogor.  Penelitian dilakukan dengan survei melalui wawancara secara langsung pada pedagang ayam yang melakukan penyembelihan ayam mandiri dengan menggunakan kuesioner terstruktur.  Metode pengambilan sampel yang digunakan yaitu metode sensus.  Data hasil dianalisis secara deskriptif dan disajikan dalam bentuk tabel dan diagram.  Pedagang ayam memiliki pengetahuan yang masih masuk ke dalam kategori cukup terkait aspek kehalalan dalam penyembelihan ayam, yaitu sekitar 68,57%.  Pedagang dengan pengetahuan baik masih memiliki nilai yang cukup rendah yaitu sekitar 14,29%.  Tingkat pengetahuan paling rendah pedagang ayam berada pada aspek penanganan setelah penyembelihan yaitu pada waktu pengeluaran darah ayam.  Pedagang ayam potong masih memiliki pengetahuan yang salah terkait jenis pisau yang dapat digunakan untuk penyembelihan. Permasalahan dalam aspek teknik penyembelihan yang masih kurang yaitu penanganan leher ayam yang salah.  Pelatihan dapat mempersiapkan juru sembelih yang memiliki kompetensi dari segi aspek teknis kesehatan masyarakat veteriner, aspek kehalalan, dan kesejahteraan hewan.  Pengetahuan perlu ditingkatkan dengan pelatihan, pengawasan dan pendampingan untuk meningkatkan kesadaran pedagang ayam mengenai penyembelihan halal pada ayam.
Sharia Hospital As An Added Value: Sharia Hospital Competitive Excellence Strategy Based On Positioning Nugroho, Arif Julianto Sri; Almasitoh, Ummu Hany; Tasari, Tasari; Supratikno, Supratikno; Christanti, Paramita Lea; Santoso, Agus
Journal of Applied Management Research Vol. 4 No. 1 (2024)
Publisher : The Graduate School of Sahid University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36441/jamr.v4i1.2067

Abstract

This research aims to determine the excellent position of each sharia hospital in Klaten Regency so that it can determine the right marketing strategy to satisfy and increase public interest in trusting the quality of services provided by sharia hospitals. This research was carried out with a quantitative approach through Multivariate multidimensional scaling statistical tests. The novelty of the research combines the concept of competitive excellence, quality performance of sharia health service institutions through position mapping using a multidimensional scaling model. The population in the study were all people who had used sharia hospital services in Klaten. The sample of respondents was taken using a purposive sampling technique as many as 120 adult respondents. Attributes in the questionnaire include Sharia facilities, paramedical services, medical expertise, medical atmosphere and facilities, administrative services. In the final stage of the research, a map of the position of each sharia hospital was formed so as to create the competitiveness of each excellent sharia hospital in Klaten Regency to welcome the era of achieving SDGs goals and achieving optimal sharia economic growth in the health sector in 2045
Co-Authors Agus Santoso Arif Julianto Sri Nugroho, Arif Julianto Sri Chaerul Basri Cucut Prakosa Paramita Lea Christanti Pratiwi, Sandrine Putri Setianingtyas, Anna Febrianty Suhendro Suhendro Suranto, Much Tasari Tasari Tasari, Tasari Ummu Hany Almasitoh