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All Journal Jurnal Psikohumanika Annals of Human Resource Management Research Widya Dharma Journal of Business
Setianingtyas, Anna Febrianty
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Public Health Social Sciences

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MUTU LAYANAN RUMAH SAKIT DI KOTA SALATIGA SELAMA PANDEMI COVID-19 Mardika, Dhoni Risky Widya; Setianingtyas, Anna Febrianty; Darupratomo, Darupratomo
Widya Dharma Journal of Business - WIJoB Vol. 1 No. 01 (2022): APRIL 2022
Publisher : FAKULTAS EKONOMI DAN PSIKOLOGI UNWIDHA KLATEN

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (173.016 KB) | DOI: 10.54840/wijob.v1i01.25

Abstract

This research study aimed at revealing perception on public’s satisfaction index to the service quality of 2 hospitals Salatiga from the dimension of tangibles, reliabilities, responsiveness, assurance and empathy. The population is all community members living in the Salatiga who have reported the research samples are 140 respondents that have been established using Weighted Servqual formulation. The sampling applies the purposive sampling. The data are collected by means of quetionnaire with 6-scale of confirmation index to obtain the data of customers satisfaction index-tangibles, reliabilities, responsiveness, assurance and empathy each instrument has been examined and has fulfilled the validity and reliability standard through the SPSS of 21. Servqual has started with the concept of services quality and has demonstrated the model of services quality gaps. This research tries to identify the most important dimension and perception of external customers towards the 2 hospitals Salatiga. The result shows that most servqual model factor, responsiveness are less satisfied than it should be
PENGUKURAN MUTU LAYANAN DAN KEPUASAN KONSUMEN SPBU 44.574.14 KABUPATEN KLATEN Suhendro, Suhendro; Suranto, Much; Supratikno, Supratikno; Prakosa, Cucut; Nugroho, Arif Julianto Sri; Setianingtyas, Anna Febrianty; Santoso, Agus
Widya Dharma Journal of Business - WIJoB Vol. 2 No. 01 (2023): APRIL 2023
Publisher : FAKULTAS EKONOMI DAN PSIKOLOGI UNWIDHA KLATEN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54840/wijob.v2i01.104

Abstract

This study aimed to examine the gap between customer service expectations and perceptions at gas station in SPBU 44.574.14 Klaten. The test of the model used Servqual Test. The research design was quantitative. The formulation of the hypothesis used the Cronin Taylor Importance Servqual Test formula. The consumer population were all consumers and a sample of consumers at this gas station were those who were adults when they had finished getting service at the gas station. The sampling technique was purposive as many as 95 consumers. The test results show that the responsiveness dimension has the largest gap value. Manajemen must improve the service which still provides the largest gap value followed by the next gap value.
APAKAH PEMBELAJARAN ILMU WIRAUSAHA MAMPU MEMPERKUAT MOTIVASI MAHASISWA PROGRAM STUDI PSIKOLOGI BERWIRAUSAHA ? Aji, Ambyah Atas; Setianingtyas, Anna Febrianty; Murjito, Winarno Heru; Prasetyo, Jarot; Santoso, Imam; Hersulastuti, Hersulastuti; Suranto, Much
Widya Dharma Journal of Business - WIJoB Vol. 2 No. 01 (2023): APRIL 2023
Publisher : FAKULTAS EKONOMI DAN PSIKOLOGI UNWIDHA KLATEN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54840/wijob.v2i01.110

Abstract

This research aimed to test whether the learning model obtained by Undergraduate Psychology students at Unwidha through entrepreneurship education can strengthen attitude variables, subjective norms and perceived behavioral control of interest in entrepreneurship. The research design used quantitative methods that explained the causal relationship between one variable and the other variables tested. The hypothesis test was formulated in a model using the Structural Equation Model multivariate test. The population in this research were all undergraduate psychology students at Unwidha who had a strong interest in entrepreneurship. The sampling technique was carried out by purposive sampling of 40 student respondents. The results of the analysis found that entrepreneurship education as a moderator can strengthen student entrepreneurship motivation and the overall model in the SEM fit test. The results of the research can be used as a basis for making a quality entrepreneurial learning model by adding aspects of real entrepreneurial practice for students of Psychology Unwidha in the future.
MENGINTEGRASIKAN DINAMIKA TIM KERJA DI DALAM KELUARGA DAN TANTANGAN REALITAS ERA DIGITAL GENERASI Z: MENAVIGASI PERAN IBU SEBAGAI WANITA KARIER Setianingtyas, Anna Febrianty; Sitinjak, Charli
Jurnal Psikohumanika Vol 16 No 2 (2024): Jurnal Psikohumanika
Publisher : Program Studi S1 Psikologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31001/j.psi.v16i2.2369

Abstract

In the fast-paced and dynamic modern era, the role of mothers as working women faces complex challenges in forming and managing teamwork within the family, especially with Generation Z children. This research explores mothers' experiences dealing with these dynamics and their strategies to manage their dual roles. Employing a phenomenological approach, this study deepens the understanding of the complexity of modern families and how mothers as working women adapt to their roles. Through in-depth interviews and phenomenological analysis, the research explores various aspects that influence mothers' ability to create effective teamwork within the family. The findings provide valuable insights into the role of mothers in managing the dynamics of modern families and their impact on the development of Generation Z children in the current digital era. By understanding the experiences and strategies of mothers as working women, this research makes a significant contribution to understanding the dynamics of modern families and the challenges parents face in raising their children in an ever-changing world.
Mapping the quality competitiveness of human resource management programs: A positioning analysis Nugroho, Arif Julianto Sri; Marjukah, Anis; Setyawanti, Dandang; Jati, Agung Nugroho; Setianingtyas, Anna Febrianty; Almasitoh, Ummu Hany
Annals of Human Resource Management Research Vol. 5 No. 3 (2025): September
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i3.2834

Abstract

Purpose: This study aims to assess the quality competitiveness of Human Resource Management (HRM) departments at four universities in the Soloraya region of Indonesia through a positioning strategy based on student perceptions of service quality. Research Methodology: Using a quantitative survey method, data were collected from 400 purposively selected students. Multidimensional Scaling (MDS) analysis was applied to ten dimensions of service quality, including trust, quality of education, academic integration, social integration, and various forms of commitment. Validity and reliability tests confirmed the suitability of the instrument, and the data were processed using SPSS software. Results: The analysis revealed three competitive quadrants: Sebelas Maret University in the relatively excellent quadrant, Muhammadiyah University of Surakarta and Batik Islamic University in the challenger quadrant, and Widya Dharma University in the economic cluster quadrant. The results demonstrate clear differentiation in the competitive positioning of HRM programs, influenced by both qualitative and quantitative service quality attributes. Conclusions: Findings highlight the importance of mapping perceptions to identify institutional strengths and weaknesses. Universities with lower positioning need to improve campus facilities, academic environments, and service quality to compete with leading institutions. Limitations: The research scope was limited to four universities in the Soloraya area, and the findings rely solely on student perceptions, which may limit generalizability across other regions or disciplines. Contribution: This study contributes to higher education competitiveness research by applying MDS to HRM programs, offering a novel model for positioning analysis. The results provide strategic insights for university administrators to develop targeted marketing, resource allocation, and quality improvement strategies.
Co-Authors Agung Nugroho Jati Agus Santoso Aji, Ambyah Atas Anis Marjukah Arif Julianto Sri Nugroho, Arif Julianto Sri Cucut Prakosa Dandang Setyawanti Darupratomo, Darupratomo Hersulastuti, Hersulastuti Imam Santoso Jarot Prasetyo Mardika, Dhoni Risky Widya Murjito, Winarno Heru Sitinjak, Charli Suhendro Suhendro Supratikno, Supratikno Suranto, Much Ummu Hany Almasitoh