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All Journal Jurnal Ilmu Komunikasi UHO : Jurnal Penelitian Kajian Ilmu Komunikasi dan Informasi JHP17 (Jurnal Hasil Penelitian) Agregat: Jurnal Ekonomi dan Bisnis Jurnal Arajang PINISI Discretion Review Journal of Contemporary Governance and Public Policy Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Pinisi Business Administration Review Jurnal Abmas Journal Research of Social Science, Economics, and Management Jurnal Aktor
Didin, Didin
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Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Journal : PINISI Discretion Review

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Artificial Intelligence-Based Public Services in the Digital Era in Indonesia Didin, Didin; Haedar, Ahmad Wahidiyat; Aliah, Nurul
PINISI Discretion Review Volume 8, Issue 1, September 2024
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v8i1.67972

Abstract

Technological advancements have driven the transformation of public services in Indonesia. One significant innovation is the implementation of Artificial Intelligence (AI) to enhance the efficiency, effectiveness, and quality of services. This research employs a qualitative approach with a descriptive-analytical method to explore the implementation of Artificial Intelligence (AI) in public services in Indonesia. The findings indicate that AI-based public services offer various benefits, such as automating administrative processes, personalizing services, enabling data-driven decision-making, and improving transparency and accountability. Technologies like chatbots, predictive analytics, and IoT-based systems have been utilized in various sectors, including healthcare, transportation, education, and public safety. However, implementing AI in public services in Indonesia faces challenges, such as digital divides, infrastructure limitations, inadequate regulations, and the need for better digital literacy among both the public and government officials. This study aims to explore the potential and challenges of implementing AI in public services in Indonesia and provide strategic recommendations to maximize the benefits of this technology. With the right approach, AI-based public services are expected to promote inclusivity, enhance public satisfaction, and contribute to achieving sustainable development goals in Indonesia.
Co-Authors ., Suwirta Adia Purna, Zarni Ahmad Wahidiyat Haedar Aina, Asri Nur Alexsander Yandra, Alexsander Aliah, Nurul Aslinda, Aslinda Dudung Hadiwijaya Farida Sarimaya Haedar Akib Jayawarsa, A.A. Ketut Kamsori, Moch. Eryk Majid, Yusriaman Muhammad Guntur, Muhammad Priyo Susilo Reskiawaty, Siti Utami Rizal MI, Syamsul Rizal S, Muh. Sumaryam, Sumaryam Sutoyo, Agus Umran, La Ode Muhammad wahyuni wahyuni Yulifar, Leli Zarni Adia Purna