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Transformational Leadership as the Basis of Public Services In Indonesia Bustomi, Thomas; Aliah, Nurul; Kasmita, Maya; Asmar, Asmar; Syarifuddin, Syarifuddin
Jurnal Pallangga Praja (JPP) Vol 6 No 1 (2024): April
Publisher : Institut Pemerintahan Dalam Negeri Kampus Sulawesi Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61076/jpp.v6i1.4358

The role of leadership, particularly transformational leadership, is increasingly recognized as fundamental to organizational effectiveness. This qualitative research delves into the significance of transformational leadership as the cornerstone of public service provision in Indonesia. The background stems from the evolving governance structures and the acknowledged influence of leadership styles on service delivery outcomes. The study aims to explore the correlation between transformational leadership and public service efficacy, focusing on how leaders inspire, motivate, and empower their subordinates to enhance organizational performance and service quality. Employing qualitative methods, data collection involves interviews, focus group discussions, and document analysis with key stakeholders such as government officials, public service providers, and citizens. Thematic analysis is utilized to discern patterns and themes regarding the impact of transformational leadership on public service outcomes. The findings underscore the significant influence of transformational leadership on organizational culture, employee morale, and service excellence. Leaders exhibiting transformational traits foster innovation, collaboration, and citizen engagement, thereby bolstering the overall effectiveness of public service delivery. This research contributes to understanding leadership dynamics within the Indonesian public sector and emphasizes the pivotal role of transformational leadership in driving positive organizational change and enhancing public service provision.

Artificial Intelligence-Based Public Services in the Digital Era in Indonesia Didin, Didin; Haedar, Ahmad Wahidiyat; Aliah, Nurul
PINISI Discretion Review Volume 8, Issue 1, September 2024
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v8i1.67972

Technological advancements have driven the transformation of public services in Indonesia. One significant innovation is the implementation of Artificial Intelligence (AI) to enhance the efficiency, effectiveness, and quality of services. This research employs a qualitative approach with a descriptive-analytical method to explore the implementation of Artificial Intelligence (AI) in public services in Indonesia. The findings indicate that AI-based public services offer various benefits, such as automating administrative processes, personalizing services, enabling data-driven decision-making, and improving transparency and accountability. Technologies like chatbots, predictive analytics, and IoT-based systems have been utilized in various sectors, including healthcare, transportation, education, and public safety. However, implementing AI in public services in Indonesia faces challenges, such as digital divides, infrastructure limitations, inadequate regulations, and the need for better digital literacy among both the public and government officials. This study aims to explore the potential and challenges of implementing AI in public services in Indonesia and provide strategic recommendations to maximize the benefits of this technology. With the right approach, AI-based public services are expected to promote inclusivity, enhance public satisfaction, and contribute to achieving sustainable development goals in Indonesia.

Snapshot of Accountability of Higher Education Governance Rivai, Andi Muhammad; Nasriah, Nasriah; Akib, Haedar; Aliah, Nurul
Seminar Nasional LP2M UNM SEMINAR NASIONAL 2024 : PROSIDING EDISI 7
Publisher : Seminar Nasional LP2M UNM

Show Abstract | Download Original | Original Source | Check in Google Scholar

Governance accountability plays a crucial role in enhancing the quality, credibility, and competitiveness of higher education in an era marked by transparency and diverse public demands. This study is essential as it provides a comprehensive overview of higher education governance accountability, covering the management of resources, strategic decision-making, and the roles and responsibilities of stakeholders. The primary goal of the study is to analyze and explain governance accountability in higher education institutions. Using a descriptive-qualitative method with a constructive approach, data were collected through in-depth interviews, observations, and analysis of institutional documents. Universitas Negeri Makassar, a prominent university in Eastern Indonesia, was chosen as the locus due to its accreditation status and applied governance model. Thematic analysis was employed to identify key patterns related to governance accountability. The results revealed that although the university's nine faculties and postgraduate programs have implemented a well-structured governance system, challenges persist, such as limited information transparency due to leadership transitions, stakeholder representation issues, and difficulties in adopting digital-based performance evaluation mechanisms. These findings contribute to improving accountability systems in higher education and highlight the need for stronger transparency, responsiveness, internal audits, and capacity-building in institutional governance. Kata kunci: Accountability; Governance; Higher Education; Performance Evaluation

Socio-Technical Architecture of Garden Lamps Based on Symbolic Values of Bola Soba Roofs in Bone Regency, Indonesia Haedar, Ahmad Wahidiyat; Aliah, Nurul; Iriandy, Iriandy
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 1, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i1.8623

The socio-technical architecture of garden lamps based on symbolic values of the “Bola Soba” roof (Bugis Bone traditional house) is an edu-tourism attraction for all of us. The socio-technical system is an old approach that was created in the development of integrated tourism components based on local cultural values. The results of qualitative research using the Research & Development Method and phenomenological approach explain the noumena (meaning) behind the phenomenon (fact) of the socio-technical architecture of garden lamps based on the symbolic value of the Bola Soba roof. The results of the study found that the architectural work of garden lamps in Bone Regency based on the symbolic value of the Bola Soba roof is very full of philosophical meaning as educational tourism learning. The actualization of basic values and value orientations as noumena behind the phenomenon of socio-technical architecture based on symbolic values is identical to the upper part of the garden lamp in the form of the roof of the Bugis Bone traditional house, namely Bola Soba. The use of the Bola Soba roof shape on garden lamps is not only aesthetic but also a symbol of preserving local Bugis culture (ethics), as well as a historical and educational marker to remind the public of the cultural values of ancestral heritage (kinesthetics). Likewise, the center of the garden lamp is in the form of a line ornament with a philosophical word motif as a typical motto of the Bugis Bone community culture, namely "Taro Ada Taro Gau" (words are the same as actions) with a Morse code motif (work ethic) proving the richness of the local socio-cultural life (local wisdom, local genius) as a result of creativity and innovation that has sustainable value.

The Influence of Word of Mouth and Digital Marketing on Kopi Cuss Marketing Strategy Iriandy, Iriandi; Bahar, Ayu Saputri; Purnamasari, Fitry; Niza, Andi Khaerun; Aliah, Nurul
PINISI Discretion Review Volume 8, Issue 2, March 2025
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v8i2.72345

This study aims to analyze the influence of Word of Mouth (WOM) and Digital Marketing on marketing strategies in the mobile coffee business "Kopi Cuss". The study was conducted with a quantitative descriptive approach using a questionnaire distributed to 106 respondents, who were active consumers of Kopi Cuss in the last six months. The results of the linear regression test showed that WOM had a significant influence on marketing strategies, while digital marketing did not have a significant influence partially. However, the results of the simultaneous test showed that both had a significant influence together. These findings indicate the importance of synergy between informal communication from consumers and digital marketing strategies in building brand awareness and customer loyalty, especially among the younger generation.

Kontribusi Ekonomi Digital Terhadap Pertumbuhan Ekonomi Lokal Armanusa, Armanusa; ., Masyitah; Aliah, Nurul; Mahdani, Rimal; Soufyan, Dara Angreka
Future Academia : The Journal of Multidisciplinary Research on Scientific and Advanced Vol. 3 No. 3 (2025): Future Academia : The Journal of Multidisciplinary Research on Scientific and A
Publisher : Yayasan Sagita Akademia Maju

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61579/future.v3i3.511

This study analyzes the contribution of the digital economy to local economic growth at the provincial level in Indonesia in 2024. The digital economy is measured using the Indonesia Digital Competitiveness Index score, while local economic growth is represented by Gross Regional Domestic Product per capita. This study also controls for two additional variables, which are capital expenditure and employee expenditure, to isolate the influence of the digital economy. The data used is secondary data from 38 provinces, analyzed using multiple linear regression. The results of the study show that the digital competitiveness score has a positive and significant influence on local economic growth. Provinces with higher digital scores tend to have higher GDP per capita. Employee expenditure also had a positive and significant effect, while capital expenditure showed no significant impact. In summary, the digital economy has proven to play a crucial role in driving local economic growth in Indonesia. Enhancing digital competitiveness and strengthening human resource capacity are relevant strategies for accelerating equitable development. This study recommends that local governments prioritize investments in digital infrastructure and digital skill development to support inclusive economic growth.

Transformational Leadership as the Basis of Public Services In Indonesia Bustomi, Thomas; Aliah, Nurul; Kasmita, Maya; Asmar, Asmar; Syarifuddin, Syarifuddin
Jurnal Pallangga Praja (JPP) Vol. 6 No. 1 (2024): April
Publisher : Institut Pemerintahan Dalam Negeri Kampus Sulawesi Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61076/jpp.v6i1.4358

The role of leadership, particularly transformational leadership, is increasingly recognized as fundamental to organizational effectiveness. This qualitative research delves into the significance of transformational leadership as the cornerstone of public service provision in Indonesia. The background stems from the evolving governance structures and the acknowledged influence of leadership styles on service delivery outcomes. The study aims to explore the correlation between transformational leadership and public service efficacy, focusing on how leaders inspire, motivate, and empower their subordinates to enhance organizational performance and service quality. Employing qualitative methods, data collection involves interviews, focus group discussions, and document analysis with key stakeholders such as government officials, public service providers, and citizens. Thematic analysis is utilized to discern patterns and themes regarding the impact of transformational leadership on public service outcomes. The findings underscore the significant influence of transformational leadership on organizational culture, employee morale, and service excellence. Leaders exhibiting transformational traits foster innovation, collaboration, and citizen engagement, thereby bolstering the overall effectiveness of public service delivery. This research contributes to understanding leadership dynamics within the Indonesian public sector and emphasizes the pivotal role of transformational leadership in driving positive organizational change and enhancing public service provision.

Integrating Makassar Tourism Information Systems in Support of Smart Tourism City Aliah, Nurul
PINISI Discretion Review Volume 9, Issue 1, September 2025
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v1i1.81043

The rapid advancement of digital technology has transformed the tourism sector into a data-driven ecosystem that demands system integration and collaborative governance. This study aims to analyze the role of tourism information system integration in supporting Makassar’s transition toward a Smart Tourism City. Employing a mixed-method sequential explanatory approach, the research combines quantitative analysis through a structured questionnaire distributed to 134 stakeholders including government officials, tourism industry actors, and creative communities with qualitative exploration through observation and document analysis of the Makassar Tourism Master Plan (RIPPAR 2022–2037). Quantitative results indicate that digital infrastructure (β = 0.334), system integration (β = 0.297), and digital utilization (β = 0.291) significantly influence smart tourism performance (R² = 0.734, p < 0.05). Qualitative findings support these results, revealing that while digital facilities and community participation are strong, institutional data integration remains partial. The overall Digital Tourism Integration Index (IIDK) reached 77.4%, classifying Makassar as “digitally ready but partially integrated.” The study concludes that the success of a smart tourism city depends not only on technological readiness but also on the alignment of governance structures and participatory collaboration across sectors. Practically, this research recommends establishing a centralized digital tourism data hub and strengthening inter-agency coordination to achieve full interoperability and sustainable digital governance. The findings provide both empirical insight and policy implications for urban digital transformation, particularly for developing cities aiming to advance toward sustainable smart tourism ecosystems.

Needs-Based Drug and Medical Consumables (MDCs) Planning as a Zine-Qua-Non in Hospitals Muttaqin, Muttaqin; Kartini Wonsu, Andi Selvi; Yuliati, Andi; Samboteng, Lukman; Aliah, Nurul
PINISI Discretion Review Volume 9, Issue 1, September 2025
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v1i1.79141

Needs-based drug and medical consumables (MDCs) planning is a Zine Qua Non to ensure optimal patient care in hospitals and healthcare centers. Accurate drug and MDC planning affects the quality of medical services, the effectiveness of resource utilization, operational costs, and patient satisfaction. This research article describes the needs-based drug and MDCs planning system in hospitals. A descriptive case study was conducted at La Mappapenning Regional Hospital in Bone Regency. Data were obtained through observation, documentation, and in-depth interviews with the director, pharmacists, medical personnel, and staff. The study found that needs-based planning at La Mappapenning Regional Hospital can reduce waste of drug and MDCs supplies, accelerate response times to medical needs, and increase patient and family satisfaction. Furthermore, it demonstrates the importance of using a management information system in planning drug and MDCs needs efficiently, effectively, and sustainably. This study recommends collaboration between units in handling a series of drug and MDCs management processes, training for medical personnel and administrative staff, and optimizing the use of the hospital management information system (SIMRS) to support needs-based drug and MDCs planning.

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