Article Per Year (5 Year)
p-Index From 2020 - 2025
1.978
P-Index
This Author published in this journals
All Journal ITEj (Information Technology Engineering Journals) International Journal of Artificial Intelligence Research Perspektif : Jurnal Ekonomi dan Manajemen Universitas Bina Sarana Informatika Applied Information System and Management Journals of Ners Community International Journal of Advances in Data and Information Systems International Journal Of Science, Technology & Management (IJSTM) Action Research Literate (ARL)
Sfenrianto, Sfenrianto
Bina Nusantara University
Aerospace Engineering Agriculture, Biological Sciences & Forestry Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Nursing Social Sciences Transportation

Published : 9 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : Applied Information System and Management

 1 
Effect of System, Information, and Service Quality and Green IT Attitude Towards User Satisfaction on Clientele ITSM Application Bank XYZ Adzhani, Muhamad Hafidh; Sfenrianto, Sfenrianto
Applied Information System and Management (AISM) Vol 8, No 1 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i1.45669

Abstract

The banking industry is increasingly shifting toward the advanced use of information technology (IT) to enhance customer service. It is important for the audience to be able to get satisfaction when using banking services. In this case, there are several factors that will impact user satisfaction when using the application. The study's objectives are to examine how system quality affects client satisfaction with the ITSM application at bank XYZ; how user satisfaction with the ITSM application for clients at bank XYZ is impacted by the quality of the information; how client satisfaction with the ITSM application at bank XYZ is impacted by service quality; and how client ITSM application at bank XYZ is impacted by a green IT attitude toward satisfaction. The research employs a quantitative approach, utilizing SEM PLS analysis. The result shows that the system quality has a positive and substantial impact on user satisfaction with a p-value of of 0.021 < 0.05; the information quality has a positive and significant impact on user satisfaction with a p-value of 0.000 < 0.05; the service quality has a negative and significant impact on user satisfaction with a p-value of 0.044 < 0.05; and green attitude has a positive impact on user satisfaction with a p-value of 0.000 < 0.05. The research results indicate that system quality, information quality, and green attitude positively influence user satisfaction, whereas service quality negatively influences it.
Effect of System, Information, and Service Quality and Green IT Attitude Towards User Satisfaction on Clientele ITSM Application Bank XYZ Adzhani, Muhamad Hafidh; Sfenrianto, Sfenrianto
Applied Information System and Management (AISM) Vol. 8 No. 1 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i1.45669

Abstract

The banking industry is increasingly shifting toward the advanced use of information technology (IT) to enhance customer service. It is important for the audience to be able to get satisfaction when using banking services. In this case, there are several factors that will impact user satisfaction when using the application. The study's objectives are to examine how system quality affects client satisfaction with the ITSM application at bank XYZ; how user satisfaction with the ITSM application for clients at bank XYZ is impacted by the quality of the information; how client satisfaction with the ITSM application at bank XYZ is impacted by service quality; and how client ITSM application at bank XYZ is impacted by a green IT attitude toward satisfaction. The research employs a quantitative approach, utilizing SEM PLS analysis. The result shows that the system quality has a positive and substantial impact on user satisfaction with a p-value of of 0.021 < 0.05; the information quality has a positive and significant impact on user satisfaction with a p-value of 0.000 < 0.05; the service quality has a negative and significant impact on user satisfaction with a p-value of 0.044 < 0.05; and green attitude has a positive impact on user satisfaction with a p-value of 0.000 < 0.05. The research results indicate that system quality, information quality, and green attitude positively influence user satisfaction, whereas service quality negatively influences it.
Co-Authors Adi, Edward Adzhani, Muhamad Hafidh Al Qarana, Gilang Andini, Dwi Yana Ayu Betty Yel, Mesra Bintoro, Panji Fitriana Fitriana Frieyadie Harjanto Prabowo Heni Pujiastuti Iswara Sanantagraha, Arnastya Kaman Nainggolan, Kaman Leslie Hendric Spits Warnars, Harco M. Daryono, Dadang Mangudu, Mikha Nopi Anggista Putri Piyan, Piyan Puspitaloka Mahadewi, Erlina Rezeki, Dewi Sri Soeprihatini, Retno Ariza Sukarni Sukarni Wilfri Gultom, Donny Wiyanti, Zulvi