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All Journal Pembaharuan Hukum WAJAH HUKUM Unes Law Review Al-Adalah: Jurnal Hukum dan Politik Islam Batulis Civil Law Review PAMALI: Pattimura Magister Law Review Jurnal Ilmu Hukum, Humaniora dan Politik (JIHHP) Law and Justice SASI
Akib, Ma'ruf
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Education Law, Crime, Criminology & Criminal Justice Physics Public Health Social Sciences

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E-Commerce Dispute Resolution Through Online Dispute Resolution Dg. Takenang, Jusman; Akib, Ma'ruf; Sudirman, Sudirman; Umar, Wahyudi; Alfurqon, Fe Fikran
SASI Volume 31 Issue 2, June 2025
Publisher : Faculty of Law, Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47268/sasi.v31i2.2865

Abstract

Introduction: The rapid growth of the e-commerce industry has brought significant economic benefits. Still, it also raises challenges regarding dispute resolution that is efficient, fair and meets the needs of all parties.Purposes of the Research: This study aims to examine and analyze the use of Dispute Resolution in E-commerce (Electronic Commerce) through the Online Dispute Resolution (ODR) mechanism as a solution to provide easier and faster access to justice in the context of online business transactions.Methods of the Research This study uses doctrinal legal research with a statute and conceptual approach. It uses primary legal materials that are authoritative and binding, such as laws and regulations, and secondary legal materials. This study uses legal interpretation techniques as analysis techniques.Results of the Research: The results of this study are expected to provide deeper insight into the potential of ODR in handling e-commerce disputes and its impact on access to justice for all parties involved. This research can also provide recommendations to the government, the e-commerce industry, and other relevant institutions to consider and develop a better framework for integrating ODR in e-commerce dispute resolution to ensure fairness and satisfaction of online businesses.
Negotiated Legal Pluralism: Institutional Formalization and the Resilience of Tolaki Customary Dispute Resolution Akib, Ma'ruf; Umar, Wahyudi; Asis, Patta Hindi; Lalangi, Wa Ode Amatyi Rachima
SASI Volume 32 Issue 1, March 2026
Publisher : Faculty of Law, Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47268/sasi.v32i1.3523

Abstract

Introduction: The Customary Dispute Resolution Mechanism (CDRM) of the Tolaki people in Southeast Sulawesi faces faces structural pressures arising from state legal expansion, jurisdictional overlap with formal courts, and the gradual reconfiguration of customary authority within Indonesia’s plural legal order. Historically, the Tolaki customary law system has played a central role in maintaining social harmony and resolving internal conflicts. However, the penetration of national law, globalization, and rapid socio-economic structural changes have placed Tolaki CDRM at a crossroads of adaptation.Purposes of the Research: This study aims to analyze the transformation patterns of Tolaki CDRM and to measure its resilience as an alternative dispute resolution mechanism amid the dominance of the national legal system.Methods of the Research: This qualitative research employs a socio-legal approach, combining normative analysis of Tolaki customary norms with empirical data from in-depth interviews with customary leaders (Pu'utobu, Mosoro), disputing parties, and judicial apparatus. Data was collected through document studies and field research in several Tolaki regions in Southeast Sulawesi.Results of the Research: (1) Tolaki CDRM has undergone significant institutional transformation through formalization under local regulations, (2) Procedural adaptations include standardized mediation and documentation systems such as structured mediation stages, written settlement documentation, and administrative reporting mechanisms; (3) CDRM demonstrates high resilience, sustained by the philosophical foundation of Kalo Sara and dual legitimacy—traditional community-based legitimacy and administrative state recognition. CDRM operates in active co-existence with the national legal system, often functioning as a pre-litigation mechanism. The restorative justice approach of CDRM, emphasizing social relationship recovery (Loleka), proves more effective than retributive formal justice in maintaining long-term kinship harmony.
Co-Authors A, Annisa Alfurqon, Fe Fikran Asis, Patta Hindi Damayanti, Rima Fitrilia Puspita Dewi Santika, Lasmi Dg. Takenang, Jusman Firnawati Gilang Ramadhan, Purnama Ichlas, Rudy Iskandar Ismi Fadjriah Hamzah Lalangi, Wa Ode Amatyi Rachima Paroto, Farida Rahmat, Rifki Rais, Noval Sudirman Sudirman Wahyudi Umar