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Citizenship organizational behavior ability to increase the effect of organizational climate, work motivation, and organizational justice on employee performance Purwantoro, Handik; Bagyo, Yupono
MEC-J (Management and Economics Journal) Vol 3, No 2 (2019)
Publisher : Faculty of Economics, State Islamic University of Maulana Malik Ibrahim Malang

This research aim is to examine the effect of Organization Climate, Work Motivation and Organizational Justice on Employee Performance mediated by Organizational Citizenship Behavior (OCB). The population are 50 Ursa Mayora Consultants. The data is collected by questionnaires and analyzed by path analysis. The test results prove that Organizational Climate, Work Motivation and Organizational Justice significantly affect on Employee Performance with OCB as mediation variable at CV. Ursa Mayora Consultant.

Pengaruh Kompensasi dan Disiplin Terhadap Peningkatan Kinerja Karyawan PT. Binamandiri Muliaraharja Malang Handik Purwantoro; Yuniar Hartanti
JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis Vol 5, No 1 (2022): Agustus
Publisher : STIE Kertanegara Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47201/jamin.v5i1.132

Human resources are important for companies in planning, management, regulation so that company goals can be achieved. So the selected human resources must be able to be trusted in achieving the company's vision and mission. good performance is to provide compensation and motivation in accordance with their responsibilities Human resources are important for companies in planning, management, regulation so that company goals can be achieved. So the selected human resources must be able to be trusted in achieving the company's vision and mission. good performance is to provide compensation and motivation in accordance with their responsibilities. In addition to compensation, work motivation also plays a very important role in a company. This study aims to determine the effect of compensation and work motivation at PT Binamandiri Muliaraharja Malang. The population of this study amounted to 35 employees of PT Binamandiri Muliaraharja Malang with the number of samples selected were all employees.In this study, the sampling technique used by the author is the Non Probability Sampling technique using the saturated sampling method. Saturated Sampling is a sampling method when all members of the population are used as samples. In this study, researchers will take all 35 employees of PT Binamandiri Muliaraharja as samples. The data collection method in this research is the questionnaire method. The data analysis technique used is multiple linear regression analysis. The results of this study indicate that; 1. Compensation has a significant effect on employee performance at PT Binamandiri Muliaraharja Malang. 2. Work motivation has a significant effect on employee performance at PT Binamandiri Muliaraharja Malang.Keywords: Compensation, Motivation and Employee Performance.

Implementation of Simdiklat and User Satisfaction Among Employees of BBPPMPV BOE Malang Zahrul Andriansyah; Syaifuddin Fahmi; Handik Purwantoro
Indonesian Journal of Applied and Industrial Sciences (ESA) Vol. 2 No. 3 (2023): May, 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/esa.v2i3.4273

This research was conducted at BBPPMPV BOE Malang, a government institution that provides education and training to vocational high school teachers in the field of technology in the eastern region of Indonesia. Since 1986, they have developed the simdiklat application to manage administrative data using the Single Entry Multi Output concept. The objective is to enhance effectiveness, efficiency, service quality, and user satisfaction. The research population consisted of 40 simdiklat users, and the entire population was taken as the sample. The analysis was conducted using SPSS (Statistical Package for the Social Sciences). The findings indicate that the implementation of simdiklat plays a significant role in improving user satisfaction among employees of BBPPMPV BOE Malang.

Pengaruh Komunikasi Pemasaran dan Pengalaman Pemasaran terhadap Keputusan Pembelian di Marketplace Shopee Lianita Widyaratna; Handik Purwantoro; Vero Nathalniel Pamikiran
JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis Vol 6, No 1 (2023): Agustus 2023
Publisher : STIE Kertanegara Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47201/jamin.v6i1.182

This study aims to determine the effect of marketing communications and marketing experience on purchasing decisions on the Shopee marketplace, partially or jointly. The population in this study were Class C Students of STIE Kertanegara Malang Class of 2020 – 2022. The sampling technique used non-probability sampling with purposive sampling technique. The sample used in this research was taken using the Slovin Formula and found 55 respondents. The method used in this study is a quantitative research approach method. This study used multiple linear regression analysis with data collection using a questionnaire with a Likert scale. The results of the study partially using the t test show that marketing communications and marketing experience have an effect on purchasing decisions. For research results simultaneously or together marketing communications and marketing experience also influence purchasing decisions on the Shopee marketplace by 43.5%.Keywords: Marketing Communication, Marketing Experience, Purchase DecisionAbstrakPenelitian ini bertujuan untuk mengetahui Pengaruh komunikasi pemasaran dan pengalaman pemasaran terhadap keputusan pembelian di marketplace Shopee , secara sebagian maupun bersama-sama. Populasi dalam penelitian ini adalah Mahasiswa STIE Kertanegara Malang kelas C Angkatan 2020 - 2022. Teknik pengambilan sampel menggunakan non-probability sampling dengan teknik purposive sampling. Sampel yang digunakan dalam penelitan ini diambil menggunakan Rumus Slovin didapatkan 55 responden. Metode yang digunakan pada penelitian ini adalah metode pendekatan penelitian kuantitatif. Penelitian ini menggunakan analisis regresi linier berganda dengan pengumpulan data menggunakan kuesioner dengan skala likert. Hasil penelitian secara sebagian menggunakan uji t menunjukkan bahwa komunikasi pemasaran dan pengalaman pemasaran bepengaruh terhadap keputusan pembelian. Untuk hasil penelitian secara simultan atau bersama-sama komunikasi pemasaran dan pengalaman pemasaran juga berpengaruh terhadap keputusan pembelian di marketplace Shopee sebesar 43,5%.Kata kunci: Komunikasi Pemasaran, Pengalaman Pemasaran , Keputusan Pembelian

Pengaruh Penggunaan Teknologi Informasi dan Strategi Inovasi terhadap Kinerja Operasional Perusahaan Jasa Parkir Muhammad, Irwan; Widyaratna, Lianita; Purwantoro, Handik
JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis Vol 7, No 1 (2024): Agustus 2024
Publisher : STIE Kertanegara Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47201/jamin.v7i1.216

AbstrakPenelitian ini bertujuan untuk mengetahui Pengaruh Penggunaan Teknologi Informasi dan Strategi Inovasi Terhadap Kinerja Operasional Perusahaan Jasa Parkir secara sebagian maupun bersama-sama. Populasi dalam penelitian ini adalah Karyawan Perusahaan Jasa Parkir yang berlokasi di Kota Malang Jawa Timur. Teknik pengambilan sampel menggunakan non-probability sampling dengan teknik saturated sampling atau sampel jenuh. Sampel yang digunakan dalam penelitan ini sebanyak 52 responden yang merupakan karyawan yang menjalankan operasional di perusahaan jasa parker tersebut.. Metode yang digunakan pada penelitian ini adalah metode pendekatan penelitian kuantitatif. Penelitian ini menggunakan analisis regresi linier berganda dengan pengumpulan data menggunakan kuesioner dengan skala likert. Hasil penelitian secara sebagian menggunakan uji t menunjukkan bahwa Penggunaan Teknologi Informasi tidak berpengaruh terhadap kinerja Operasional sedangkan Strategi Inovasi Berpengaruh terhadap Kinarja operasional. Untuk hasil penelitian secara simultan atau bersama-sama menggunakan uji F variabel Teknologi informasi dan Strategi inovasi berpengaruh terhadap Kinerja Operasional perusahaan jasa parkir.Kata kunci: Penggunaan Teknologi Informasi, Strategi Inovasi, Kinerja Operasional. Abstract. This research aims to determine the influence of the use of information technology and innovation strategies on the operational performance of parking service companies in part or jointly. The population in this study were employees of parking service companies located in Malang City, East Java. The sampling technique uses non-probability sampling with a saturated sampling technique. The sample used in this research was 52 respondents who were employees who ran operations at the parking services company. The method used in this research was a quantitative research approach. This research uses multiple linear regression analysis with data collection using a questionnaire with a Likert scale. The results of research partially using the t test show that the use of information technology has no effect on operational performance, while innovation strategy has an effect on operational performance. For research results simultaneously or jointly using the F test, the variables Information Technology and Innovation Strategy influence the operational performance of parking service companies.Keywords: Use of Information Technology, Innovation Strategy, Operational Performance

Pengaruh Gaya Kepemimpinan dan Kompensasi terhadap Kepuasan Karyawan Di PT. Asuransi Ramayana Kota Malang Purwantoro, Handik; Susanto, Arzak Permana
JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis Vol 7, No 1 (2024): Agustus 2024
Publisher : STIE Kertanegara Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47201/jamin.v7i1.212

ABSTRACTHR is something that is very important and must be owned in order to achieve organizational or company goals. HR is the main element of an organization that functions to implement management functions, namely planning, organizing, leading and controlling so that company goals can be achieved. This research aims to determine the influence of Leadership Style and Compensation on Employee Performance at PT Asuransi Ramayana Malang Branch. The population of this research was 39 employees of PT Asuransi Ramayana Malang Branch with the sample size selected being all employees. In this research, the sampling technique used by the author is the Non Probability Sampling technique using the saturated sampling method. Saturated sampling is a sampling method when all members of the population are used as samples. . In this research, researchers will take all 39 employees at PT Asuransi Ramayana Malang Branch to be used as samples. The data collection method in this research is the questionnaire method. The data analysis technique used is multiple linear regression analysis. The results of this research show that 1. Leadership style variables have a positive and significant effect on employee performance at PT. Ramayana Insurance Malang Branch. 2. The compensation variable has no effect on employee performance at PT. Ramayana Insurance Malang Branch. Keywords: Compensation, Leadership Style and Employee Performance.

Pengaruh Harapan Pelanggan dan Kualitas Pelayanan terhadap Kepuasan Pelanggan Perumda Tugu Tirta Kota Malang Illah, Mastotok; Purwantoro, Handik; Gufron, Gufron
JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis Vol 7, No 1 (2024): Agustus 2024
Publisher : STIE Kertanegara Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47201/jamin.v7i1.213

AbstractThis research aims to examine the influence of customer expectations and service quality on customer satisfaction. The population in this study were customers from the Tugu Tirta Malang City. The sampling technique in this research is nonprobability sampling and the sampling technique in this research is accidental sampling. The sample in this research was 100 customers of Perumda Tugu Tirta, Malang City. Independent variables include customer expectations and service quality, while the dependent variable is customer satisfaction. Data analysis was carried out using regression techniques to assess the extent to which these independent variables can predict customer satisfaction. The results of this research show that the customer expectation variable has a positive and significant effect on customer satisfaction. Meanwhile, the service quality variable also has a positive and significant effect on customer satisfaction.Keywords: customer expectations, service quality, customer satisfaction AbstrakPenelitian ini bertujuan untuk menguji pengaruh Harapan Pelanggan dan kualitas pelayanan terhadap Kepuasan pelanggan. Populasi dalam penelitian ini adalah Pelanggan dari perumda Tugu Tirta Kota Malang. Teknik pengambilan sampel dalam penelitian ini adalah nonprobability sampling dan Teknik sampling dalam penelitian ini adalah accidental sampling. Sampel pada penelitian ini adalah pelanggan Perumda Tugu Tirta Kota Malang sebanyak 100 responden. Variabel independen meliputi Harapan Pelanggan dan kualitas pelayanan, sementara variabel dependen adalah Kepuasan pelanggan. Analisis data dilakukan dengan menggunakan teknik regresi untuk menilai sejauh mana variabel-variabel independen tersebut dapat memprediksi Kepuasan pelanggan. Hasil dari penelitian ini menunjukkan bahwa variabel harapan pelanggan berpengaruh positif dan signifikan terhadap Kepuasan pelanggan. Sedangkan variabel kualitas pelayanan juga berpengaruh positif dan signifikan terhadap Kepuasan pelanggan. Kata kunci : harapan pelanggan, kualitas pelayanan, kepuasan pelanggan

THE EFFECT OF GREEN BANKING ON COMPANY VALUE IN THE INFOBANK 15 INDEX PERIOD 2020-2023 Dwiningsih, Sri; Purwantoro, Handik; Riswanto
International Journal of Global Accounting, Management, Education, and Entrepreneurship Vol. 5 No. 1 (2024): International Journal of Global Accounting, Management, Education, and Entrepre
Publisher : Sekolah tinggi ilmu ekonomi pemuda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48024/ijgame2.v5i1.153

The aim of the author in conducting this research is to determine the effect of green banking on company value in the 15th Infobank Index for the 2020-2023 period. The method used by the author in conducting this research is descriptive analysis method and simple regression analysis. Data processing was carried out using IBM SPSS STATISIC 25. The population of this study was all companies in the INFOBANK 15 Index for the 2020-2023 period with the number of samples taken according to the researcher's criteria of 11 companies. Partial test results show that Green Banking has a positive and significant effect on company value on the INFOBANK 15 Index. This means that the higher the Green Banking contribution, the higher the company value on the INFOBANK 15 Index. The magnitude of the influence of Green Banking is 0.216 or equivalent to 21.6% in a positive direction, which means that if the Green Banking variable increases by 1%, the company value will increase by 21.6%.

Pengaruh Desain Produk dan Kualitas Produk terhadap Minat Beli Konsumen pada Toko Alumunium Surya Jaya Gadang Kota Malang Alfiah, Alfiah; Purwantoro, Handik; Rafi, Muhamad
BENING Vol 12, No 1 (2025): MEI 2025
Publisher : University of Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/bening.v3i1.6669

Adapun yang menjadi tujuan penulis mengadakan penelitian ini adalah untuk Menganalisis Pengaruh Desain Produk dan Kualitas Produk terhadap Minat Beli Konsumen pada Toko Aluminium Surya Jaya Gadang Kota Malang. Metode yang digunakan penulis dalam melakukan penelitian ini adalah metode analisis deskriptif dan analisis regresi liner berganda. Pengolahan data dilakukan dengan menggunakan IBM SPSS STATISIC 25. Sampel dari penelitian ini adalah 60 responden yang diambil dengan menggunakan rumus Malhotra. Hasil dari penelitian ini menunjukkan bahwa desain produk berpengaruh signifikan terhadap minat beli konsumen dan kualitas produk juga berpengaruh signifikan terhadap minat beli konsumen, kemudian secara bersama-sama desain produk dan kualitas produk berpengaruh signifikan terhadap minat beli konsumen. Hasil uji koefisien determinasi menunjukkan bahwa desain produk dan kualitas produk memiliki pengaruh sebesar 61,1% terhadap minat beli konsumen, sedangkan sisanya sebesar 38,9% dipengaruhi oleh faktor lain yang tidak dijelaskan dalam penelitian ini.

Pengaruh Pelayanan Housekeeping Dan Fasilitas Hotel Terhadap Kepuasan Pelanggan Di Hotel Taman Dayu Golf & Resort Kabupaten Pasuruan ningsih, sri dwi; Purwantoro, Handik; Putra, Yoga Rizkidi
JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis Vol 7, No 2 (2025): FEBRUARI 2025
Publisher : STIE Kertanegara Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47201/jamin.v7i2.235

Penelitian ini bertujuan untuk mengetahui pengaruh Pelayanan Housekeeping dan Fasilitas Hotel terhadap Kepuasan Pelanggan pada Hotel Taman Dayu Golf & Resort Pandaan Kabupaten Pasuruan. Metode yang digunakan penulis dalam melakukan penelitian ini adalah metode uji Kualitas Data dan Analisis Regresi Linier Berganda. Pengolahan data dilakukan dengan menggunakan aplikasi statistik. Sampel dari penelitian ini adalah 88 responden yang diambil dengan menggunakan rumus slovin. Hasil dari penelitian ini menunjukkan bahwa pelayanan housekeeping secara parsial tidak berpengaruh terhadap kepuasan pelanggan, sedangkan fasilitas hotel secara parsial berpengaruh terhadap kepuasan pelanggan, kemudian secara simultan pelayanan housekeeping dan fasilitas hotel berpengaruh terhadap kepuasan pelanggan. Hasil uji koefisien determinasi menunjukkan bahwa pelayanan housekeeping dan fasilitas hotel memiliki pengaruh sebesar 46,8% terhadap kepuasan pelanggan, sedangkan sisanya sebesar 53,2% dipengaruhi oleh faktor lain yang tidak dijelaskan dalam penelitian ini. Kata Kunci: Kepuasan pelanggan, Pelayanan Housekeeping dan Fasilitas Hotel.

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