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PERSEPSI KEPUASAN LAYANAN TRANSPORTASI KERETA API PT. KERETA API INDONESIA (PT.KAI): SURVEY PADA MAHASISWA YANG BERKULIAH DI SURABAYA Permatasari, Maurisia Putri; Kristanto, Damar; Ervianty, Rizka Miladiah; Salam, Moh. Darus; Fiatiano, Edwin; Dwikesumasari, Phima Ruthia; Zulfa, Vivi Rodliyatuz
Jurnal Valuasi: Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Vol. 4 No. 2 (2024): Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/vls.v4i2.321

Abstract

PT Kereta Api Indonesia (KAI) is a state-owned company which operates in the field of rail transportation services in Indonesia. Even though PT KAI dominates the market share in the railway industry in Indonesia, maintaining qualitu and improving quality remains a top priority for the company. Students studying at various campuses in Surabaya do not only come from within the city, but spread from various cities outside Surabaya which are connected to the railway network. Students are a group of people who have a unique perspective, they are very sensitive to the quality of services provided if they want to use a service so that their views and assessments as users of rail transportation services will be good input for companies, in this case PT KAI. The aim of this research is to determine the level of satisfaction with rail transportation services managed by PT KAI from the perspective of students who are its users. This research succeeded in capturing 476 students from various campuses in Surabaya. The research results show that the majority of service elements are included in the good interval, unfortunately all elements are not included in the very good interval and there are also several elements that are included in the poor interval. This need to be a concern for companies to further improve services, especially those aimed at the student segment.
DIGITAL ENTREPRENEURSHIP ASSISTANCE FOR MICRO, SMALL AND MEDIUM ENTERPRISES IN CANDI DISTRICT, SIDOARJO REGENCY: PENDAMPINGAN KEWIRAUSAHAAN DIGITAL BAGI USAHA MIKRO, KECIL DAN MENENGAH DI KECAMATAN CANDI KABUPATEN SIDOARJO Bahtera, Novyandri Taufik; Ervianty, Rizka Miladiah; Estetiono, Andi
Darmabakti Cendekia: Journal of Community Service and Engagements Vol. 5 No. 2 (2023): DECEMBER 2023
Publisher : Faculty of Vocational Studies, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/dc.V5.I2.2023.122-127

Abstract

Latar belakang: Pandemi Covid-19 menyebabkan perekonomian di suatu negara mengalami penurunan. Hal ini berdampak pada omzet Usaha Mikro Kecil dan Menengah (UMKM) yang terus menurun. UMKM mitra yang berlokasi di Sidoarjo juga ikut terdampak oleh pandemi yang menyebabkan banyak barang yang sudah diproduksi tidak laku terjual di pasar. Permasalahan ini diperparah dengan ketidakmampuan UMKM melakukan pencatatan laporan keuangan sehingga masih tercampur urusan bisnis dengan urusan pribadi. Hal ini menyebabkan UMKM sulit untuk mengembangkan usahanya karena aliran uang masuk dan keluar tidak dapat terlacak dengan mudah. Mitra UMKM juga belum mampu menerapkan pemasaran secara digital untuk menjangkau calon pembeli yang lebih luas. Selain itu, para UMKM juga belum bisa memanfaatkan perdagangan yang dilakukan secara elektronik untuk memperluas area penjualannya. Padahal dengan adanya pandemi, justru banyak pelanggan yang melakukan transaksi pembelian secara daring. Tujuan: Pengabdian kepada Masyarakat (pengmas) ini bertujuan memberikan solusi yang dari permasalahan mitra berupa pendampingan UMKM dalam menyusun laporan keuangan secara sederhana melalui aplikasi BukuWarung, menerapkan perdagangan elektronik (e-commerce) dengan memanfaatkan media sosial maupun platform marketplace secara tepat. Metode: Para UMKM mendapatkan penjelasan mengenai sepuluh manfaat aplikasi pembukuan toko, kelebihan dan kekurangan aplikasi yang sudah ada, serta penggunaan aplikasi BukuWarung yang memiliki fitur utama berupa catat utang piutang, catat pemasukan dan pengeluaran, laporan usaha harian, mingguan dan bulanan serta melakukan penagihan secara otomatis melaui SMS atau WhatsApp. Hasil: Para UMKM mampu membuka toko online caya sesuai dengan produk dan pelanggannya dan melakukan pembukuan sederhana dengan menggunakan aplikasi BukuWarung serta memanfatkan berbagai fitur-fitur utama lainnya. Kata kunci: Marketplace, Pembukuan Keuangan Digital, BukuWarung, UMKM, Sidoarjo ABSTRACT Background: The Covid-19 pandemic causes a country's economy to decline. This has an impact on the turnover of Micro, Small and Medium Enterprises (MSMEs) which continues to decline. MSME partners located in Sidoarjo have also been affected by the pandemic which has caused many goods that have been produced to sell unsold in the market. This problem is exacerbated by the inability of MSMEs to record financial reports so that business affairs are still mixed with personal matters. This makes it difficult for MSMEs to develop their businesses because the incoming and outgoing cash flows cannot be tracked easily. MSME partners have also not been able to implement digital marketing to reach a wider range of potential buyers. In addition, MSMEs also cannot take advantage of electronic trading to expand their sales area. Even though with the pandemic, there are actually many customers who make purchases boldly. Purpose: This community service (pengmas) aims to provide solutions to partner problems in the form of assisting MSMEs in compiling simple financial reports through the BukuWarung application, implementing electronic commerce (e-commerce) by utilizing social media and marketplace platforms appropriately. Method: MSMEs get an explanation of the ten benefits of the store bookkeeping application, the advantages and disadvantages of existing applications, as well as the use of the BukuWarung application which has the main features of recording accounts receivable, recording sales and expenses, daily, weekly and monthly business reports and billing on a regular basis. automatically via SMS or WhatsApp. Result: MSMEs are able to open a caya online shop according to their products and customers and carry out simple bookkeeping using the BukuWarung application and take advantage of various other main features. Keywords: Marketplace, Digital Financial Bookkeeping, BukuWarung, UMKM, Sidoarjo
IMPROVING CIRCULAR ECONOMY THROUGH TRAINING ON FINANCIAL DIGITALIZATION AND ECO-FRIENDLY PACKAGING: MENINGKATKAN EKONOMI SIRKULAR MELALUI PELATIHAN DIGITALISASI KEUANGAN DAN KEMASAN RAMAH LINGKUNGAN Firmandani, Wahyu; Eriani, Izmi Dwira; Ervianty, Rizka Miladiah; Damayanti, Aurellia Nydia; Firdah, Diana Aulia; Nurul, Mochammad
Darmabakti Cendekia: Journal of Community Service and Engagements Vol. 7 No. 2 (2025): DECEMBER 2025
Publisher : Faculty of Vocational Studies, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/dc.V7.I2.2025.218-226

Abstract

Background: MSMEs in Gresik Regency, particularly members of the Gresik Business Pioneer Community (KPUG), face challenges due to the continued use of manual financial records and non-environmentally friendly packaging, which limit access to financing and contribute to increased plastic waste. Objective: This community service initiative aimed to enhance the managerial capacity of MSMEs through financial digitalization and to promote the use of eco-friendly packaging as part of a green marketing strategy toward a smart and sustainable city. Method: The program was implemented in five stages: (1) socialization to raise awareness, (2) technical training based on partner needs, (3) application of technology through the use of automatic cash registers and biodegradable packaging, (4) continuous mentoring, and (5) evaluation using pre-tests, post-tests, and satisfaction surveys. Results: The program significantly improved participants’ competencies in digital financial management and the adoption of eco-friendly packaging. The average post-test score was 94, with all participants scoring above 80. Participant satisfaction averaged 4 out of 5. Conclusion: The activity effectively strengthened MSMEs’ managerial and marketing capacities, enhanced their access to financing opportunities, and supported circular economy practices aligned with environmental sustainability.