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All Journal Darmabakti Cendekia: Journal of Community Service and Engagements Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Journal of Innovation Research and Knowledge
Zulfa, Vivi Rodliyatuz
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Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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PERSEPSI KEPUASAN LAYANAN TRANSPORTASI KERETA API PT. KERETA API INDONESIA (PT.KAI): SURVEY PADA MAHASISWA YANG BERKULIAH DI SURABAYA Permatasari, Maurisia Putri; Kristanto, Damar; Ervianty, Rizka Miladiah; Salam, Moh. Darus; Fiatiano, Edwin; Dwikesumasari, Phima Ruthia; Zulfa, Vivi Rodliyatuz
Jurnal Valuasi: Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Vol. 4 No. 2 (2024): Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/vls.v4i2.321

Abstract

PT Kereta Api Indonesia (KAI) is a state-owned company which operates in the field of rail transportation services in Indonesia. Even though PT KAI dominates the market share in the railway industry in Indonesia, maintaining qualitu and improving quality remains a top priority for the company. Students studying at various campuses in Surabaya do not only come from within the city, but spread from various cities outside Surabaya which are connected to the railway network. Students are a group of people who have a unique perspective, they are very sensitive to the quality of services provided if they want to use a service so that their views and assessments as users of rail transportation services will be good input for companies, in this case PT KAI. The aim of this research is to determine the level of satisfaction with rail transportation services managed by PT KAI from the perspective of students who are its users. This research succeeded in capturing 476 students from various campuses in Surabaya. The research results show that the majority of service elements are included in the good interval, unfortunately all elements are not included in the very good interval and there are also several elements that are included in the poor interval. This need to be a concern for companies to further improve services, especially those aimed at the student segment.
LEAF COMPOST EDUCATION PROGRAM: A SOLUTION TO ORGANIC WASTE PROBLEMS IN CARANGWULUNG VILLAGE: PROGRAM EDUKASI KOMPOS DAUN, SOLUSI PERMASALAHAN SAMPAH ORGANIK DI DESA CARANGWULUNG Wardani, Ratnaningtyas Wahyu Kusuma; Zulfa, Vivi Rodliyatuz; Damayanti, Ratih
Darmabakti Cendekia: Journal of Community Service and Engagements Vol. 7 No. 2 (2025): DECEMBER 2025
Publisher : Faculty of Vocational Studies, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/dc.V7.I2.2025.202-210

Abstract

Background: Leaf litter in Carangwulung Village, Wonosalam, Jombang, often accumulates and is either burned or discarded, potentially contributing to air pollution and environmental degradation. Processing leaf waste into compost is an appropriate and practical solution that is not yet widely known or implemented by the local community. Objective: This activity aimed to improve the knowledge and skills of the community, particularly farmer groups, in independently managing dry leaf waste into compost fertilizer. Method: The methods used included education, outreach, and training involving 20 participants representing farmer groups. Evaluation was conducted using pre- and post-test questionnaires to assess knowledge levels, as well as direct observation during practical sessions and group discussions to assess participant skills. Results: There was an increase in participants' knowledge, with the average overall score rising from 7.5 on the pre-test to 9.0 on the post-test. Conclusion: This training successfully enhanced the community’s capacity in managing organic waste and represents an initial step toward adopting simple technologies to support environmentally friendly farming at the village level.
USER SATISFACTION PERCEPTION OF BCA MOBILE BANKING SERVICES: A SURABAYA YOUTH PERSPECTIVE Zulfa, Vivi Rodliyatuz; Kristanto, Damar; Permatasari, Maurisia Putri; Ervianty, Rizka Miladiah; Salam, Moh. Darus; Fiatiano, Edwin; Dwikesumasari, Phima Ruthia
Journal of Innovation Research and Knowledge Vol. 5 No. 8 (2026): Januari 2026
Publisher : Bajang Institute

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Abstract

Mobile banking has fundamentally reshaped the interaction between individuals and finansial institutions by providing uninterrupted and convenient access to wide range of banking services. In addition to improving efficiency, mobile banking as a critical tool for advancing financial inclusion, particularly among populations historically underserved by traditional banking systems, such as those residing in rural regions or low-income communities. Millennials, characterized by their rapid adoption of digital technologies, have increasingly integrated mobile banking into their routine financial activities to support their fast-paced lifestyles. BCA Mobile significantly contributes to shaping service standards and digital innovation. Continuous evaluation of user satisfaction is important to ensure that the application remains relevant and responsive to evolving user needs, especially in terms of interface quality and overall user experience. This study aims to examine the satisfaction levels of millennial users in Surabaya toward BCA Mobile. A total of 542 respondents provided their perceptions of the platform’s features and services. The findings indicate that most service aspects fall within the “good” satisfaction category; however, none reached the “very good” level. These results underscore the need for further enhancement of BCA Mobile’s features and service quality, particularly to better align with the expectations of millennial users
Co-Authors Dwikesumasari, Phima Ruthia Ervianty, Rizka Miladiah Fiatiano, Edwin Kristanto, Damar Maurisia Putri Permatasari Moh. Darus Salam Ratih Damayanti Wardani, Ratnaningtyas Wahyu Kusuma