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All Journal Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Jurnal Ilmiah Hospitality Management Journal of Business on Hospitality and Tourism Jurnal Ekonomi Bisnis Manajemen dan Akuntansi (Jebisma)
Fiatiano, Edwin
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Economics, Econometrics & Finance Social Sciences

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PERSEPSI KEPUASAN LAYANAN TRANSPORTASI KERETA API PT. KERETA API INDONESIA (PT.KAI): SURVEY PADA MAHASISWA YANG BERKULIAH DI SURABAYA Permatasari, Maurisia Putri; Kristanto, Damar; Ervianty, Rizka Miladiah; Salam, Moh. Darus; Fiatiano, Edwin; Dwikesumasari, Phima Ruthia; Zulfa, Vivi Rodliyatuz
Jurnal Valuasi: Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Vol. 4 No. 2 (2024): Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/vls.v4i2.321

Abstract

PT Kereta Api Indonesia (KAI) is a state-owned company which operates in the field of rail transportation services in Indonesia. Even though PT KAI dominates the market share in the railway industry in Indonesia, maintaining qualitu and improving quality remains a top priority for the company. Students studying at various campuses in Surabaya do not only come from within the city, but spread from various cities outside Surabaya which are connected to the railway network. Students are a group of people who have a unique perspective, they are very sensitive to the quality of services provided if they want to use a service so that their views and assessments as users of rail transportation services will be good input for companies, in this case PT KAI. The aim of this research is to determine the level of satisfaction with rail transportation services managed by PT KAI from the perspective of students who are its users. This research succeeded in capturing 476 students from various campuses in Surabaya. The research results show that the majority of service elements are included in the good interval, unfortunately all elements are not included in the very good interval and there are also several elements that are included in the poor interval. This need to be a concern for companies to further improve services, especially those aimed at the student segment.
Historical Study of Arab Village Tourism in Gresik: Transformation of Religious Tourism in the Post-Covid-19 Era Santoso, Yuniawan Heru; Nuruddin, Nuruddin; Fiatiano, Edwin; Ismail, Muhammad Hussein
Journal of Business on Hospitality and Tourism Vol 10, No 1 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v10i1.500

Abstract

The old city of Gresik is recognized for its Arab Kampong in Gapurosukolilo Village, home to the graves of the first harbor master and the first regent of Gresik. These sites have now become significant cultural heritage and pilgrimage tourism attractions. This study aims to investigate the conditions and impact of tourism in the Arab Kampong Gresik during the Covid-19 pandemic and to provide insights for the post-COVID-19 era. Employing a qualitative historical perspective, the research analyzes data from documents and interviews regarding past events. The findings reveal that during the pandemic, the number of tourists visiting the Arab Kampong of Gresik decreased, resulting in a substantial decline in the local community's income. The interpretation focuses on the processes of rethink, rebuild, and restart, which have led to the creation of strategic programs designed to assist the community in effectively navigating the challenges of the Post Covid-19 era.
BUDAYA ORGANISASI YANG BERORIENTASI KEPADA PELANGGAN DALAM PENGEMBANGAN RUTE TEMATIK PADA KAMPUNG WISATA DI SURABAYA: Universitas Airlangga Surabaya Santoso, Yuniawan Heru; Noviyanti , Upik Dyah Eka; Fiatiano, Edwin
Jurnal Ekonomi Bisnis Manajemen dan Akuntansi (JEBISMA) Vol 2 No 2 (2024): Desember 2024
Publisher : PT. Media Edutama Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70197/jebisma.v2i2.72

Abstract

Penelitian ini bertujuan untuk mengidentifikasi model pengembangan kampung wisata yang berkelanjutan di Surabaya, melalui desain rute tematik dan pembentukan budaya organisasi yang berorientasi pada pelanggan. Menggunakan pendekatan kualitatif, penelitian ini menganalisis data yang diperoleh dari wawancara mendalam dan observasi partisipatif. Hasil penelitian menunjukkan bahwa nilai-nilai keramahan, kebanggaan lokal, dan misi keberlanjutan berperan sebagai inti budaya organisasi. Identitas budaya diperlukan untuk merekatkan beberapa kampung yang tergabung pada kesatuan rute tematik yang baru. Sehubungan dengan orientasi kepada pelanggan, diperlukan kepemimpinan dan strategi sebagai pilar pendukung. Berikutnya diperlukan inisiatif eksternal dan internal, dalam menjaga keberlanjutan orientasi layanan kepada wisatawan. Temuan ini dapat menjadi acuan bagi misi pariwisata berkelanjutan dan penerapan strategi pengembangan kampung wisata di Indonesia.
Historical Study of Arab Village Tourism in Gresik: Transformation of Religious Tourism in the Post-Covid-19 Era Santoso, Yuniawan Heru; Nuruddin, Nuruddin; Fiatiano, Edwin; Ismail, Muhammad Hussein
Journal of Business on Hospitality and Tourism Vol. 10 No. 1 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v10i1.500

Abstract

The old city of Gresik is recognized for its Arab Kampong in Gapurosukolilo Village, home to the graves of the first harbor master and the first regent of Gresik. These sites have now become significant cultural heritage and pilgrimage tourism attractions. This study aims to investigate the conditions and impact of tourism in the Arab Kampong Gresik during the Covid-19 pandemic and to provide insights for the post-COVID-19 era. Employing a qualitative historical perspective, the research analyzes data from documents and interviews regarding past events. The findings reveal that during the pandemic, the number of tourists visiting the Arab Kampong of Gresik decreased, resulting in a substantial decline in the local community's income. The interpretation focuses on the processes of rethink, rebuild, and restart, which have led to the creation of strategic programs designed to assist the community in effectively navigating the challenges of the Post Covid-19 era.
The Existence of Arab Tourism Village in Gresik: A Historical Study of the Pandemic as a Foundation for Navigating Post-Covid-19 at the Religious Tourism Destination in Arab Tourism Village, Gresik: Eksistensi Kampung Wisata Arab Gresik: Studi Historis Pandemi Sebagai Bekal Menjalani Post Covid-19 Pada Destinasi Wisata Religi di Kampung Wisata Arab Gresik Santoso , Yuniawan Heru; Nuruddin, Nuruddin; Fiatiano, Edwin; Ismail, Muhammad Husein
Jurnal Ilmiah Hospitality Management Vol. 15 No. 1 (2024): December 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study examines the resilience and recovery of the Arab Tourism Village in Gresik, focusing on the impact of the Covid-19 pandemic and the strategies implemented for post-pandemic recovery. The village, renowned for its Arab Kampong in Gapurosukolilo, is home to the graves of the first harbor master and the first regent of Gresik, which have become significant cultural heritage and pilgrimage tourism sites. However, during the pandemic, tourism in the area was severely affected, with a significant decline in visitor numbers and a substantial reduction in the local community's income.  Using a qualitative historical approach, the research analyzes documents and interviews regarding the impact of the pandemic and the subsequent efforts to recover. The findings indicate that the pandemic served as a critical period for reflection and adaptation in the village's tourism sector. Strategies focused on improving health and safety standards, promoting virtual religious tourism experiences, and developing new marketing initiatives. The village embraced the processes of rethink, rebuild, and restart, leading to the implementation of strategic programs aimed at helping the community navigate the post-Covid-19 era effectively.  The urgency of this study lies in understanding how the pandemic can be used as an opportunity to rethink and rebuild sustainable tourism models for cultural and religious destinations. The novelty of the research is its focus on the Arab Tourism Village in Gresik, offering insights into how a historical, culturally rich area can adapt to the challenges of the post-pandemic tourism landscape. This study contributes to the broader discourse on tourism recovery, providing valuable lessons for similar religious and cultural tourism destinations.
Co-Authors Dwikesumasari, Phima Ruthia Ervianty, Rizka Miladiah Ismail, Muhammad Husein Ismail, Muhammad Hussein Kristanto, Damar Maurisia Putri Permatasari Moh. Darus Salam Noviyanti, Upik Dyah Eka Nuruddin, Nuruddin Santoso , Yuniawan Heru Santoso, Yuniawan Heru Zulfa, Vivi Rodliyatuz