Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Jurnal Riset Bisnis dan Investasi Forum Manajemen Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan
Lasmini, Ni Ketut
Unknown Affiliation
Arts Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
Leadership and Organizational Culture Analysis on Organizational Citizenship Behavior (OCB) at PT. Hatten Bali Ariyanti, Ni Kadek Irma; Santra, I Ketut; Lasmini, Ni Ketut
Jurnal Riset Bisnis dan Investasi Vol. 3 No. 3 (2017): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v3i3.943

Abstract

This study aimed to analyze the influence of leadership and organizational culture on Organizational Citizenship Behavior employees. The study is a quantitative research. The data used in this study was collected through questionnaires and implemented to 106 of permanent employees in PT. Hatten Bali. The results of this study indicates that: 1) leadership have positive and significant effect on organizational citizenship behavior which indicated by coefficient regression value 0,297 and significant value 0,003, 2) organizational culture have positive and significant effect on organizational citizenship behavior which indicated by coefficient regression value 0,144 and significant value 0,039, and 3) leadership and organizational culture have simultaneously effect on organizational citizenship behavior which indicated by f-count value 6,846 > f-table and significant value 0,002. Regression analyze result adjusted R2 value 0,117. This indicates that organizational citizenship behavior can explained by leadership and organizational culture variable of 11,7 % while the remaining 88,3% explained by the others variable outside of this study.
Pengaruh Fasilitas dan Etika Pelayanan terhadap Kepuasan Nasabah: Studi Kasus Bank BPD Bali Lasmini, Ni Ketut; Anastasya, Komang Srimas; Supiatni, Ni Nyoman; Rumini, Ni Luh Inten; Sanjaya, I Gusti Ngurah
Forum Manajemen Vol 22 No 2 (2024): Jurnal Forum Manajemen Oktober 2024
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v22i2.608

Abstract

Penelitian ini bertujuan untuk mengevaluasi pengaruh fasilitas dan etika pelayanan terhadap kepuasan nasabah di PT Bank BPD Bali Cabang Gianyar. Meskipun kualitas pelayanan di sektor perbankan sudah banyak diteliti, masih sedikit penelitian yang berfokus pada kombinasi pengaruh fasilitas fisik dan etika pelayanan customer service dalam konteks bank daerah. Dengan pendekatan metode campuran, penelitian ini mengumpulkan data dari 70 nasabah menggunakan kuesioner berstruktur dan wawancara terstruktur. Analisis regresi linear berganda menunjukkan bahwa fasilitas dan etika pelayanan memiliki pengaruh signifikan terhadap kepuasan nasabah, dengan fasilitas memiliki pengaruh yang lebih dominan. Temuan ini menggarisbawahi pentingnya peningkatan fasilitas dan etika pelayanan untuk meningkatkan kepuasan nasabah, khususnya di bank daerah yang menghadapi keterbatasan sumber daya. Implikasi praktis penelitian ini adalah sebagai dasar bagi bank daerah untuk memperkuat strategi peningkatan kualitas layanan guna meningkatkan loyalitas nasabah di tengah persaingan industri perbankan.   This study aims to evaluate the influence of facilities and service ethics on customer satisfaction at PT Bank BPD Bali, Gianyar Branch. Although service quality in the banking sector has been widely studied, there are still few studies that focus on the combination of the influence of physical facilities and customer service ethics in the context of regional banks. With a mixed method approach, this study collected data from 70 customers using structured questionnaires and structured interviews. Multiple linear regression analysis shows that facilities and service ethics have a significant influence on customer satisfaction, with facilities having a more dominant influence. These findings underline the importance of improving facilities and service ethics to improve customer satisfaction, especially in regional banks that face limited resources. The practical implication of this study is as a basis for regional banks to strengthen their service quality improvement strategies to increase customer loyalty amidst the competition in the banking industry.
Optimizing contract document management: A case study of the legal and compliance unit at PTAPI Pertiwi, Ni Kadek Wanda Maheswari; Lasmini, Ni Ketut; Wajdi, Majid; Ghimire, Shiva Raj
Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan Vol. 2 No. 2 (2025): September 2025
Publisher : Yayasan Mitra Persada Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/kpsbsl.v2i2.120

Abstract

This study investigates the procedures for managing contract documents at the Legal & Compliance Unit of PTAPI. The objective is to examine the existing workflow related to the handling and archiving of agreement documents and to identify key challenges, especially concerning the retrieval of signed contracts by business partners. Employing a descriptive qualitative research method, data were collected through direct observation, in-depth interviews with legal staff, and a thorough review of institutional documentation. The research findings reveal that while the unit processes more than 300 contract agreements annually, there is no formalized procedure regulating the timeline for business partners to collect their signed documents. This has resulted in the accumulation of uncollected contracts, physical storage congestion, increased administrative burdens, and reduced staff productivity. Key contributing factors include the absence of an internal standard operating procedure (SOP), lack of enforcement policies or sanctions for delays, limited digital document archiving, and inadequate communication or notification systems directed at partners. The study emphasizes the urgent need for establishing standardized document retrieval protocols, implementing structured deadlines for collection, automating partner notifications, and investing in digital documentation systems. By adopting these strategies, the Legal & Compliance Unit can enhance its administrative efficiency, reduce legal risks, and improve overall service quality. Furthermore, the results offer valuable insights and practical policy recommendations that can be adapted by similar units in other corporate or public-sector environments seeking to improve contract lifecycle management.
Co-Authors Anastasya, Komang Srimas Ariyanti, Ni Kadek Irma Ghimire, Shiva Raj I Gusti Ngurah Sanjaya, I Gusti Ngurah I Ketut Santra Majid Wajdi Pertiwi, Ni Kadek Wanda Maheswari Rumini, Ni Luh Inten Supiatni, Ni Nyoman