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All Journal Journal of Research in Business, Economics, and Education Journal of Industrial Engineering & Management Research (JIEMAR) Jurnal Ekonomi Utama (Juria) Entrepreneurship and Community Development
Surtinah, Wiwin
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Humanities Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering

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THE EFFECT OF EXTERNAL AND INTERNAL FACTORS ON FINANCIAL PERFORMANCE OF ISLAMIC BANKING Fahlevi, Mochammad; Surtinah, Wiwin; Firmansyah
Journal of Research in Business, Economics, and Education Vol 1 No 1 (2019): October Edition
Publisher : STIE Kusuma Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (356.647 KB)

Abstract

Research on the sharia bank financial performance level was first conducted by SudinHaron (1996), then similar research was conducted by Anna P.I. Vong(1997), M. Kabir Hassan (2002), Abdel-Hameed M. Bashir (2003), Samy Ben Naceur (2003), Muhammad Farhan, Khizer Ali and ShamaSadaqat (2011), and Nor Hayati Ahmad (2011). Macroeconomic factors and internal factors are variables that have an effect on sharia banking. These factors are GDP, inflation, and interest rates, FDR, OER which can affect directly or indirectly the financial performance of sharia banks in Indonesia. The result has shown GDP has a significant positive effect on ROA, it is match with several previous research, Inflation has no significant and negative effect on ROA, because when inflation central bank will give policy to increase BI rate, and sharia bank doesn?t effect with interest rate because interest is riba, interest rate has no significant effect on ROA because sharia bank doesn?t effect with the interest but use profit and loss sharing to financing, so in macroeconomic the result only GDP has significant and positive effect on ROA. The result has shown FDR has no significant effect on ROA, but has positive effect and the result match with previous research in relationship FDR and ROA, OER has negative significant effect on ROA and match with previous research (Sianturi, 2013).    
Customer Relationship Management dan Kepuasan Konsumen Pada Restaurant di Jakarta Surtinah, Wiwin; Firmansyah; Ekhsan, Muhamad
Journal of Industrial Engineering & Management Research Vol. 1 No. 2 (2020): Agustus 2020
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (374.722 KB) | DOI: 10.7777/jiemar.v1i2.40

Abstract

Tujuan utama dari public relation adalah mempengaruhi perilaku orang secara individu maupun kelompok saat saling berhubungan, melalui dialog dengan semua golongan, dimana persepsi, sikap dan opininya penting terhadap suatu kesuksesan sebuah perusahaan. Jenis penelitian yang digunakan dalam penelitian ini adalah metode penelitian eksplanatif dengan pendekatan kuantitatif. Penelitian jenis ini adalah untuk menggambarkan suatu generalisasi atau menjelaskan hubungan satu variable dengan variable lainnya. Hasil penelitian ini menemukan Program Customer Relationship Management Restaurant X memiliki kontribusi yang 'cukup kuat' dalam mempengaruhi kepuasan pelanggan dengan hubungan linear yang signifikan dan menunjukan hubungan dengan arah positif. Temuan sesuai dengan konsep bahwa Customer Relations Manager melalui program-program customer relationship management yang telah dilaksanakan dengan baik mampu mempengaruhi kepuasan pelanggan Restaurant X.
Strategi Pengelolaan Karyawan dalam UMKM untuk Meningkatkan Kinerja Bisnis PT. Multi Central Aryaguna Jakarta Surtinah, Wiwin
Astina: Jurnal Ekonomi Utama Vol 4 No 1 (2025): Jurnal Ekonomi Utama (Juria)
Publisher : CV. Astina Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55903/juria.v4i1.242

Abstract

Pengelolaan karyawan yang efektif menjadi faktor kunci dalam meningkatkan kinerja bisnis, khususnya pada Usaha Mikro, Kecil, dan Menengah (UMKM). PT. Multi Central Aryaguna Jakarta, sebagai perusahaan yang bergerak di sektor UMKM, menghadapi tantangan dalam merumuskan strategi pengelolaan karyawan yang tepat guna mencapai kinerja bisnis yang optimal. Penelitian ini bertujuan untuk menganalisis strategi pengelolaan karyawan yang diterapkan oleh perusahaan tersebut dan dampaknya terhadap peningkatan kinerja bisnis. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan teknik wawancara mendalam terhadap manajer dan karyawan, serta analisis dokumen internal perusahaan. Hasil penelitian menunjukkan bahwa strategi pengelolaan karyawan yang efektif melibatkan perencanaan sumber daya manusia yang matang, pelatihan yang berkelanjutan, serta penerapan sistem insentif yang dapat memotivasi karyawan untuk bekerja lebih produktif. Selain itu, komunikasi yang baik antara manajemen dan karyawan juga berperan penting dalam menciptakan iklim kerja yang kondusif. Strategi tersebut terbukti mampu meningkatkan kinerja bisnis PT. Multi Central Aryaguna, yang tercermin dari peningkatan produktivitas, kualitas layanan, serta kepuasan pelanggan. Penelitian ini memberikan kontribusi penting dalam pengembangan strategi manajerial UMKM di Indonesia, terutama dalam menghadapi persaingan yang semakin ketat.
Experiential Learning: Early Childhood Education Learning Innovation that Fosters Children's Activeness and Curiosity Agus Tantriningsih, Hestin; Istiatik, Dasih Irma; Maemunah, Sari; Surtinah, Wiwin; Riadi, Refren; Imron, Moch Ali; Susanti, Anna Astrid
Entrepreneurship and Community Development Vol. 3 No. 1 (2025): MAY 2025
Publisher : Santoso Academy Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/ecd.v3i1.343

Abstract

This community service program aims to improve the digital business skills of PKK mothers in Kampung Sengon, Depok, by introducing the use of social media as a practical marketing tool. The training, held on January 4, 2024, focused on familiar platforms such as WhatsApp, Instagram, and Facebook and covered basic digital marketing techniques, affiliate marketing, and e-commerce strategies suitable for micro, small, medium-entrepreneurs (MSME). Delivered through lectures and interactive discussions, the program significantly improved participants' understanding of digital entrepreneurship, increased their motivation, and opened up opportunities for collaboration. The training emphasized the importance of building a consistent digital presence to develop their businesses independently and sustainably. Managerial implications highlight the need for an adaptive and participant-centered approach in training design, ensuring that content is aligned with participants' digital skills. Facilitators should also provide access to digital tools and encourage peer-to-peer interactions to strengthen learning outcomes and support the formation of informal business networks. Ultimately, the program contributes to improving household economic resilience and driving local economic development.
Co-Authors Agus Tantriningsih, Hestin Anna Astrid Susanti Fahlevi, Mochammad Firmansyah Imron, Moch Ali Istiatik, Dasih Irma Maemunah, Sari Muhamad Ekhsan Riadi, Refren