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KUALITAS LAYANAN PERPUSTAKAAN DI DINAS KEARSIPAN DAN PERPUSTAKAAN DAERAH KOTA TOMOHON Nangka, Clarisa Ignasia Rachelle; Kawung, Evelin J. R.; Tampongangoy, Deysi
AGRI-SOSIOEKONOMI Vol. 18 No. 2 (2022)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35791/agrsosek.v18i2.55180

Abstract

This study aims to determine the quality of library services at the Regional Archives and Libraries Office of Tomohon City. The research was carried out at the Regional Archives and Library Office of Tomohon City from October to December 2021. The method used in this study was a qualitative method with informants taken using purposive sampling technique with a focus on research using service quality aspects consisting of reliability, assurance, responsiveness and tangibles. The data used are sourced from primary data and secondary data collected through interview, observation and documentation techniques. Data analysis used steps of data reduction, data presentation, and drawing conclusions. The results showed that the overall service quality of the Tomohon City regional library was very lacking, this was caused by the unavailability of competent librarians in the library so that at the time of a visit no one could explain for sure about the library or the information needed and the services provided in terms of infrastructure. namely the need for renewable books not available in the library.
KUALITAS LAYANAN PERPUSTAKAAN DI DINAS KEARSIPAN DAN PERPUSTAKAAN DAERAH KOTA TOMOHON Nangka, Clarisa Ignasia Rachelle; Kawung, Evelin J. R.; Tampongangoy, Deysi
AGRI-SOSIOEKONOMI Vol. 18 No. 1 (2022)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35791/agrsosek.v18i1.55213

Abstract

This study aims to determine the quality of library services at the Regional Archives and Libraries Office of Tomohon City. The research was carried out at the Regional Archives and Library Office of Tomohon City from October to December 2021. The method used in this study was a qualitative method with informants taken using purposive sampling technique with a focus on research using service quality aspects consisting of reliability, assurance, responsiveness and tangibles. The data used are sourced from primary data and secondary data collected through interview, observation and documentation techniques. Data analysis used steps of data reduction, data presentation, and drawing conclusions. The results showed that the overall service quality of the Tomohon City regional library was very lacking, this was caused by the unavailability of competent librarians in the library so that at the time of a visit no one could explain for sure about the library or the information needed and the services provided in terms of infrastructure. namely the need for renewable books not available in the library.
WORK CULTURE OF STATE CIVIL APPARATUS IN THE REGIONAL FOOD SERVICE OF NORTH SULAWESI PROVINCE Mewengkang, Aswin L. W.; Tasik, Femmy C. M.; Kawung, Evelin J. R.
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7 No 1 (2023): IJEBAR, VOL. 07 ISSUE 01, MARCH 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i1.8122

Abstract

This study aims to analyze the work culture of the State Civil Apparatus (ASN) in the Regional Food Service of North Sulawesi Province. The research design used in this study uses qualitative research methods with a descriptive approach. This qualitative research method is used to examine the natural condition of the object. Data collection techniques consist of observation, interviews and documentation. According to the findings of the study, the work habits of state civil apparatus in the food service of North Sulawesi Province were influenced by office-hours-related discipline, seniority, and closeness to the leadership. In the pattern of work, the attitude of the State Civil Apparatus places itself as the person closest to the leadership, both direct and higher leadership, so that individual performance has an impact on the performance of agencies in providing public services. As part of the work culture, the State Civil Apparatus carries out its primary responsibilities and functions in accordance with regulations established by both the Ministry and the governor of North Sulawesi province regarding the implementation of work that must be carried out by the State Civil Apparatus. The values embraced in carrying out work as a state civil apparatus in the regional food service of the province of North Sulawesi as a whole are related to the regulations on the state civil apparatus that are based on law number 5 of 2014.