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Roswandi, Iwan
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Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Social Sciences Transportation

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Journal : Proceeding Mercu Buana Conference on Industrial Engineering

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Analisis Kepuasan Pelanggan Terhadap Kualitas Layanan Perbaikan Jaringan Internet dengan Metode Servqual dan IPA di PT MKM Fitriani, Rohmah; Roswandi, Iwan; Junaedi, Didi
Proceeding Mercu Buana Conference on Industrial Engineering Vol 5 (2023): LEAN AND GREEN FOR SUSTAINABILITY DEVELOPMENT GOALS IN THE I4.0 ERA
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/MBCIE.2023.022

Abstract

PT MKM is responsible for installing the customer's internet network up to repairing the internet network. The existence of an internet network repair service is used to ensure that the internet network at the customer's home can be used stably and smoothly. To ensure customers get good service and do not switch to other providers, PT MKM must pay attention to the services provided to its customers. The purpose of this study was to measure the value of customer satisfaction on the quality of network repair services and to determine the priority for repair service improvements at PT MKM. This study used servqual and IPA methods with 50 respondents participating in answering the questionnaire. The results show that the GAP value in each statement is negative with the largest GAP value being on the assurance dimension of -1.18 and the lowest GAP being on the responsiveness dimension of -0.76. Of the 10 indicators distributed into 4 quadrants, the main priority for improvement that must be improved using the IPA method is attribute P5 which is in quadrant I.
Analisis Beban Kerja Dalam Penentuan Tenaga Kerja Optimal Dengan Metode Workload Analysis dan Full Time Equivalent di Konveksi Gradatie Vendor Abdurrahman, Afif; Roswandi, Iwan; Junaedi, Didi
Proceeding Mercu Buana Conference on Industrial Engineering Vol 3 (2021): RESEARCH DEVELOPMENT BASED ON LITERATURE REVIEW
Publisher : Universitas Mercu Buana

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Abstract

Workload is one of the factors affecting employee performance. Sometimes employees have an overload, while other employees have an underload. This kind of problem also occurs with Gradatie Vendor Convection. The method used is full time equivalent (FTE) to find out the workload of each operator by changing the hours of the workload to the number of people needed to complete a particular job. From the results of the study, it was found that 8 operators have an underload workload. Optimization of labor performance can be carried out by changing the composition of the elements of the activities of each labor force or reducing the number of workers based on the calculation of Full Time Equivalent.
Co-Authors Abdurrahman, Afif Agus Ismail Alfaruqi, Muhammad Hilmy Amelia, Almira Citra Anggie Alviandy Budiman, Arif Adtyas DIDI JUNAEDI Didi Junaedi Dimas, Dimas Fitriani, Rohmah Gunawan, Hyundianto Arif Hendro Tjahjono HERY, HERY NURMANSYAH Mulya Juarsa Nurmansyah, Heri Pamitran, Agus Sunjarianto Pratama, Oki Riady, Selamet RR. Ella Evrita Hestiandari Sanda Sanda Uly Amrina Widyanty, Winda Zulkifli, Arif