Article Per Year (5 Year)
p-Index From 2020 - 2025
1.383
P-Index
This Author published in this journals
All Journal Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan Jurnal Berkala Ilmu Perpustakaan dan Informasi ABDI PUSTAKA: Jurnal Perpustakaan dan Kearsipan Jurnal Pendidikan Administrasi Perkantoran (JPAP) Media Informasi Jurnal Kearsipan Indonesian Journal of Education and Learning
Setyawan, Herman
Unknown Affiliation
Humanities Chemistry Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Mathematics Public Health Social Sciences Other

Published : 8 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Pendidikan Administrasi Perkantoran (JPAP)

 1 
Assessing Archival User Satisfaction at University Archives: a Case Study at Universitas Gadjah Mada Setyawan, Herman; Santi, Zuli Erma
Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 11 No 3 (2023): December
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpap.v11n3.p138-146

Abstract

In academic settings, it is important to understand user satisfaction on university archives to improve the quality of the archival system. This study aims to measure user satisfaction at the University Archives of Universitas Gadjah Mada. This study used a quantitative descriptive research design. The sample of this study was 38 archive users from 2023. Data on user satisfaction was collected using surveys. The result showed that the archive's quality of information, system, service, and reading room were above 91%. This study examines highly satisfied users of university archive services, identifying key factors that promote satisfaction and informing future service development. The results of this study are expected to provide practical guidance for university archive managers in improving their archive services to achieve higher levels of user satisfaction.
Co-Authors Aisyah Aisyah Arkiyah, Nanik Diana Fauzie, Novy Heri Santosa Maryatun, Isti Putri, Adhitya Eka Rahayuningsih, Fr. Riasmisati, Anna Santi, Zuli Erma Siti Samsiyah Widayati, Erna