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All Journal Ensiklopedia of Journal Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Pratama, Vischa Mansyera
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KOMPARATIF STUDI TENTANG PENGARUH MUSICSCAPE TERHADAP CUSTOMER SATISFACTION DI COFFEE SHOP KOTA PADANG Wulansari, Nidia; Adrian, Arif; Wulandari, Dwi Pratiwi; Pratama, Vischa Mansyera; Putri, Athaya Fathinah
Ensiklopedia of Journal Vol 6, No 3 (2024): Vol. 6 No. 3 Edisi 3 April 2024
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eoj.v6i3.2422

Abstract

The purpose of this study is to analyze the effect of Musicscape on Customer Satisfaction at Coffee Shops in Padang City, and compare generation Y with generation Z. This type of research is classified as associative comparative research. In this study, the Endogenous variable (effect) is Customer Satisfaction (Y), the Exogenous variable (cause) is Musicscape (X), the population in this study is an unlimited population, which is consumers of coffee shops that provide music facilities in Padang city. The sample size for this study is 204 participants, with 102 samples of generation y and 102 samples of the centennial generation. This study used purposive sampling technique. The data analysis used is descriptive analysis using simple regression tests with the help of IBM SPSS version 29.00. The results showed that Musicscape has a positive and significant effect on customer satisfaction in Padang City Coffee Shop for both generations. This finding indicates that Musicscape innovation has succeeded in increasing customer satisfaction from Generation Y and Generation Z, providing a positive and significant effect on customer satisfaction.Keywords: Musicscape, Customer Satisfaction, Coffee Shop, Generation Y, Generation Z
Pengaruh Knowledge Sharing Terhadap Kinerja Karyawan di Truntum Hotel Kota Padang Putri, Deanita; Suyuthie, Hijriyantomi; Pratama, Vischa Mansyera
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 4 No 3 (2023): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v4i3.62172

Abstract

This research was conducted based on interviews conducted during pre-research at Truntum Hotel Padang, which found several problems related to Knowledge Sharing and Employee Performance such as lack of employee knowledge of the work station and not achieving the quantity of employee work. The purpose of this research is to analyze the effect of knowledge sharing on employee performance at Truntum Hotel Padang. The method in this research is quantitative, causal relationship. The population in this study were all employees at Truntum Hotel Padang, totaling 78 employees. The sampling technique used is non-probability sampling, which is a saturated sampling technique that uses the entire population as a sample. Sources of research data were obtained from primary data by distributing questionnaires to respondents, namely employees, then secondary data obtained from companies. The research instrument uses a questionnaire (questionnaire) with the arrangement based on a Likert scale. Instrument trials were carried out by means of validity tests and reliability tests. The results of this study (1) namely the knowledge sharing variable shows an adequate category with a percentage of 44%, (2) then on the Employee Performance variable it shows an adequate category with a percentage of 54%. (3) Based on the results of the hypothesis testing used, the regression coefficient equation is 0.397 with a sig value of 0.000 <0.05, meaning that every 1 point increase in Knowledge Sharing units increases 0.397 Employee Performance units. The R Square value is 0.150, meaning that the influence of the X and Y variables is 15%.
Co-Authors Arif Adrian Hijriyantomi Suyuthie Putri, Athaya Fathinah Putri, Deanita Wulandari, Dwi Pratiwi Wulansari, Nidia