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All Journal Jurnal Media Wahana Ekonomika Jemasi Jurnal Ekonomi Manajemen dan Akuntansi MOTIVASI Jurnal Manajemen dan Bisnis Business Perspective Journal Journal of Management, Economic, and Accounting SULUH ABDI : Jurnal Ilmiah Pengabdian Kepada Masyarakat JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik
Andayani, Melia
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The Influence Of Product Quality And Trust On Customer Satisfaction At Intan Workshop, Kota Raya Lahat Fajri, Wahyu; Andayani, Melia; Saparudin, Saparudin
Journal of Management, Economic, and Accounting Vol. 5 No. 1 (2026): January
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v5i1.1138

Abstract

This research aims to determine how Product Quality and Trust affect Customer Satisfaction at the Intan Workshop in Kota Raya Lahat both partially and simultaneously. The sample in this study consists of 40 respondents. The sampling method used by the researcher is Incidental sampling. This type of research is quantitative, using multiple linear regression analysis techniques processed with SPSS, resulting in the regression equation Y=3.076+0.779X1+0.139X2. The results of this study indicate: there is a significant effect of Product Quality on Customer Satisfaction at the Intan Workshop in Kota Raya Lahat, and there is a significant effect of Trust on Customer Satisfaction at the Intan Workshop in Kota Raya Lahat. The F test shows that Product Quality and Trust simultaneously affect Customer Satisfaction at the Intan Workshop in Kota Raya Lahat.
The Effect of Workload and Competence on Employee Performance at the Regional Secretariat of Lahat Regency Alhuda, Fitri; Saparudin, Saparudin; Andayani, Melia
Journal of Management, Economic, and Accounting Vol. 5 No. 1 (2026): January
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v5i1.1144

Abstract

This study aims to determine how workload and competence partially and simultaneously influence employee performance at the Lahat Regency Regional Secretariat. The sample size for this study was 57 respondents. The sampling method used was incidental sampling. This quantitative study employed multiple linear regression analysis, processed using SPSS software, to produce a regression equation . The results of this study indicate a significant effect between workload and employee performance at the Lahat Regency Regional Secretariat, and a significant effect between competence and employee performance at the Lahat Regency Regional Secretariat. The F-test indicates that workload and competence simultaneously influence employee performance at the Lahat Regency Regional Secretariat.
Co-Authors Alhuda, Fitri Amaludin, Amaludin Armalinda, Armalinda Fajri, Wahyu Hasanah, Titi Herudiansyah, Gumar Hestin Hestin, Hestin Kasinem Nabila, Putri Maharani Rahmadania, Yerica Restu Nugraha Rusilawati, Tri Sahri, Yulian Saparudin Saparudin Sholiha, Emila