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All Journal Journal of Artificial Intelligence and Digital Business JUKEJ: Jurnal Kesehatan Jompa
Syahra, Syahra
Unknown Affiliation
Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Optimalisasi Sekretariat Komite Mutu Dalam Meningkatkan Kinerja Komite Mutu Di Rumah Sakit Aisyiah, Intan Kamala; Rani, Ica Efendi Sandra; Kholisa, Tazkya; Syahra, Syahra; Piscesha, Lathifah Aini; Rahmawati, Lusi; Yurmanelis, Yurmanelis; Himendra, Ghazi Pratama
JUKEJ : Jurnal Kesehatan Jompa Vol 4 No 1 (2025): JUKEJ: Jurnal Kesehatan Jompa
Publisher : Yayasan Jompa Research and Development

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57218/jkj.Vol4.Iss1.1407

Abstract

Improving the quality of healthcare services in hospitals is significantly influenced by the effectiveness of the Quality Committee, including the support provided by its secretariat. This study aims to identify the root causes of problems in the management of the Quality Committee Secretariat and to develop optimization strategies. The research employed a field study method through observation, interviews, and document review. The findings revealed several challenges, such as the absence of full-time staff in the secretariat, lack of a duty schedule, and inadequate coordination and documentation. Using the fishbone approach and the Plan-Do-Study-Act (PDSA) cycle, solutions were implemented, including the establishment of duty schedules, attendance tracking, and the reactivation of the documentation system. Initial evaluation indicated improved attendance and greater involvement of the secretariat staff in quality activities. This study concludes that optimizing the Quality Committee Secretariat plays a crucial role in enhancing the effectiveness of quality improvement and patient safety programs. Hospitals are encouraged to conduct regular monitoring to support the sustained performance of the Quality Committee.
Digital Competence Memoderasi Social Media Marketing Communication Capability terhadap Social Media Agility Syahra, Syahra
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.3361

Abstract

Penelitian ini bertujuan untuk menguji pengaruh social media marketing communication capability terhadap social media business performance, dengan mempertimbangkan peran social media agility sebagai variabel mediasi dan digital competence sebagai variabel moderasi. Penelitian ini menggunakan pendekatan kuantitatif dengan desain eksplanatori. Data dikumpulkan melalui penyebaran kuesioner kepada 193 staf pemasaran dari perusahaan e-commerce di Indonesia. Instrumen diukur menggunakan skala Likert 5 poin dan dianalisis menggunakan metode Partial Least Squares - Structural Equation Modeling (PLS-SEM) melalui perangkat lunak SmartPLS. Hasil penelitian menunjukkan bahwa social media marketing communication capability, digital competence, dan social media agility berpengaruh signifikan terhadap social media business performance. Social media agility terbukti memediasi hubungan antara digital competence dan social media marketing communication capability terhadap performa bisnis. Selain itu, digital competence juga memoderasi hubungan antara kapabilitas komunikasi dan agility. Temuan ini menegaskan pentingnya kombinasi kapabilitas komunikasi, kompetensi digital, dan kelincahan organisasi dalam membangun keunggulan bersaing digital
Co-Authors Himendra, Ghazi Pratama Intan Kamala Aisyiah Kholisa, Tazkya Piscesha, Lathifah Aini Rahmawati, Lusi Rani, Ica Efendi Sandra Yurmanelis, Yurmanelis